Customer Reviews (500)

Tobias Infiniti • 2025-03-28T16:32:26-07:00

I absolutely love this app. I interact with you very often for certain things that I need professional editing for and to look up information however I did learn today that the data in this app is only up until October 2021 I believe the developer should update the app yearly to be within the current year for its status

Winnerinwords • 2025-03-28T07:40:55-07:00

I’m still disappointed with this A.I. it’s not responding to anything!!! I asked it, “are you working today?” It’s unresponsive!!!! Can I get my money back????

bbwrich • 2025-03-27T13:57:01-07:00

This app is a scam. I doesn’t even give you correct answers. I did not agree to pay the subscription. I downloaded the app and realized you have to pay for it and it’s expensive. So I stopped using the app and for some reason, the app was able to charge my Apple Pay without my permission. And I didn’t notice until a couple months later. Don’t even use the app. Try to request a refund and got denied. It doesn’t even work half the time all of my answers are wrong.

Summary of Key Insights

AskEasy, an AI ChatBot Assistant, receives mixed reviews, with a significant number of users praising its helpfulness, speed, and ease of use, particularly for writing and information retrieval. However, a substantial portion of users report negative experiences related to unexpected charges, difficulty cancelling subscriptions, inaccurate or outdated information, and technical issues like server errors or the app not working as advertised. The app's value proposition is undermined by comparisons to free alternatives like ChatGPT and Copilot, and frustration arises from the perceived "bait and switch" tactic of advertising a free app that requires a subscription for meaningful use. The overall sentiment is polarized, with a high number of both 5-star and 1-star reviews, indicating a significant divide in user satisfaction.

  • Strengths: Helpful for writing tasks, quick responses, user-friendly interface, and versatility in various applications.
  • Weaknesses: Unexpected charges and subscription issues, inaccurate/outdated information, technical glitches, limited free functionality, and questionable image generation quality.
  • Overall Rating: The app has an average rating skewed towards positive due to a high volume of 5-star reviews, but the significant number of 1-star reviews indicates serious issues.
  • Score Distribution: 5-star: 68.4%, 4-star: 5.2%, 3-star: 4.2%, 2-star: 1.6%, 1-star: 20.6%. This distribution shows a bimodal pattern, with many users either loving or hating the app.

Data & Methodology Overview

  • Data Sample Size: 500 reviews.
  • Time Frame: Reviews were collected up to the time of analysis (late October 2024).
  • Analysis Methods:
    • Sentiment analysis based on star ratings and review text.
    • Keyword extraction to identify recurring themes and issues.
    • Categorization of reviews based on reported problems and feature requests.
    • Manual review of individual reviews to understand context and nuances.

Key User Pain Points

  • Unexpected Charges & Subscription Issues: The most prevalent complaint involves users being charged unexpectedly, often after a "free trial" or after attempting to cancel their subscription. Many report difficulty cancelling and continued charges even after deletion of the app. This significantly damages trust and user satisfaction.
  • Inaccurate/Outdated Information: Some users report that the AI provides incorrect or outdated information, limiting its usefulness. The app's knowledge cutoff date (October 2023 in some reviews) is a recurring concern.
  • Technical Glitches & Server Errors: Many users experience technical issues, including server errors, the app not responding, or features not working as advertised (e.g., YouTube summary). These issues disrupt the user experience and render the app unusable.
  • Limited Free Functionality/Bait and Switch: Users feel misled by the app's description, which implies more free functionality than is actually available. The aggressive push towards a paid subscription immediately after downloading is perceived negatively.
  • Poor Image Generation Quality: Users report that the image generator produces low-quality or irrelevant images, failing to meet their expectations.
  • Lack of Live/Real-Time Internet Search: Users have expressed a need for the AI chatbot to have access to real-time information.

Frequently Requested Features

  • Up-to-date Information: Users want the AI to have access to current information and events, not just data up to a specific cutoff date.
  • Improved Accuracy: Users desire more reliable and accurate responses to their queries.
  • Reliable YouTube Summary Functionality: The YouTube summary feature is frequently mentioned as desirable but often non-functional.
  • Easier Subscription Cancellation: Users need a clear and straightforward way to cancel their subscriptions within the app.
  • More Free Functionality: Users want more features available in the free version to properly evaluate the app before committing to a subscription.
  • Voice Chat Feature: Some users requested a voice chat feature.
  • Integration with other platforms: Some users requested integration with other apps.

Strengths and Positive Aspects

  • Helpful for Writing Tasks: Many users find the app helpful for generating text, writing emails, and improving grammar.
  • Quick Responses: Users appreciate the speed at which the AI provides answers.
  • User-Friendly Interface: The app is generally considered easy to use and navigate.
  • Versatility: Users find the app useful for a variety of tasks, including homework, research, and daily planning.
  • Good Understanding of Questions: Some users feel that the AI understands their questions well and provides detailed answers.

Prioritized Action Recommendations

High Priority:

  • Address Subscription Issues: Implement a clear and reliable subscription management system within the app, including easy cancellation and transparent billing practices. Investigate and resolve all reports of unauthorized charges and billing errors. Impact: Prevents financial harm to users, builds trust, and reduces negative reviews.
  • Improve Accuracy and Update Information: Regularly update the AI's knowledge base to ensure it provides accurate and current information. Implement mechanisms for verifying and correcting inaccurate responses. Impact: Increases the app's credibility and usefulness.
  • Fix Technical Glitches: Prioritize fixing technical issues, such as server errors and non-functional features (e.g., YouTube summary). Implement thorough testing to prevent recurrence. Impact: Enhances the user experience and ensures the app functions as intended.

Medium Priority:

  • Re-evaluate Free vs. Paid Features: Offer more substantial functionality in the free version to allow users to properly evaluate the app's capabilities before subscribing. Clearly communicate the limitations of the free version and the benefits of the paid subscription. Impact: Reduces the perception of a "bait and switch" and encourages informed subscription decisions.
  • Enhance Image Generation Quality: Improve the image generation algorithms to produce higher-quality and more relevant images. Provide users with more control over the image generation process. Impact: Improves the user experience for those interested in image generation.
  • Improve Customer Support: Provide timely and helpful customer support to address user issues and complaints. Impact: Resolves issues quickly and efficiently, improving user satisfaction.

Low Priority:

  • Explore Requested Features: Consider implementing frequently requested features, such as voice chat and integration with other platforms, based on feasibility and user demand. Impact: Enhances the app's functionality and attractiveness.

Opportunities for Startup Ideas

  • AI-Powered Subscription Management Tool: Develop a tool that helps users track and manage all their app subscriptions, including cancellation reminders and automated cancellation options.
  • AI-Driven Fact-Checking Service: Create a service that uses AI to verify the accuracy of information provided by AI chatbots and other sources.
  • AI-Enhanced Image Generation Platform: Build a platform that offers advanced image generation capabilities with greater control over the output and improved accuracy.

Trends and Observations

  • Language Preferences: The majority of reviews are in English, with some in Spanish and other languages. This suggests a primarily English-speaking user base, but also a need for multilingual support.
  • Sentiment Shift: There is no clear trend of sentiment shift over time based on the provided data, but it would be valuable to analyze reviews over a longer period to identify any changes in user perception.
  • Recurring Negative Themes: The recurring themes of subscription issues, inaccurate information, and technical glitches highlight persistent problems that need to be addressed.

Conclusion

AskEasy has the potential to be a valuable AI assistant, but it is currently plagued by significant issues that undermine its value proposition and damage user trust. The prioritized action recommendations focus on addressing these issues to improve the user experience, build trust, and enhance the app's competitiveness. Resolving the subscription problems, improving accuracy, and fixing technical glitches are critical for the app's long-term success. Addressing the perception of misleading marketing is also crucial. By focusing on these areas, AskEasy can move towards becoming a truly helpful and reliable AI assistant.

Original App Link

https://apps.apple.com/us/app/ai-chatbot-assistant-askeasy/id6447290444?uo=2