Customer Reviews (100)

Srinivas B • 2025-04-14T10:01:54.881Z

Excellent Method

EliasMohammad • 2025-04-13T15:03:32.963Z

I can't login to the app, OTP isn't recieved and iam trying from past 2 months

sasie bizz • 2025-04-11T19:52:00.945Z

Initial formalities were awesome & after fee payment, things look out of our control

Summary of Key Insights

The Scaler app receives mixed reviews. While a significant portion of users (48%) give it a 5-star rating, a substantial number (33%) rate it with only 1 star. This polarized distribution suggests the app has critical issues affecting a considerable user base, despite its strengths in providing free educational content and expert-led instruction. The primary issues revolve around login problems (OTP issues), poor customer service, and technical glitches within the app, which significantly detract from the learning experience. Positive feedback emphasizes the quality of the content, the expertise of the instructors, and the app's usefulness for beginners. Scaler's placement statistics are also highlighted in the description, but some reviewers dispute the claims.

Key Strengths:

  • High-quality educational content, particularly for beginners.
  • Expert instructors from top tech companies.
  • Free access to many courses.
  • Comprehensive curriculum covering DSA, System Design, and various programming languages.

Key Weaknesses:

  • Login issues, specifically OTP delivery problems.
  • Poor or non-existent customer service.
  • Technical glitches within the app (e.g., videos not working, certificate download issues, broken links).
  • Concerns about placement promises and the value of paid courses.
  • Lack of Hindi language support.

Overall Sentiment: Mixed. While many users appreciate the free content and quality instruction, a significant portion is frustrated by technical issues and poor support.

Quantitative Metrics:

  • Overall Rating: Not explicitly provided, but can be inferred to be around 3.2 stars based on the review distribution.
  • 5-Star Reviews: 48%
  • 4-Star Reviews: 11%
  • 3-Star Reviews: 5%
  • 2-Star Reviews: 3%
  • 1-Star Reviews: 33%

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not specified, but assumed to be recent based on the provided dates (e.g., "dt 17 mar 2025").
  • Analysis Methods:
    • Sentiment Analysis: Manual assessment of positive, negative, and neutral sentiments expressed in the reviews.
    • Keyword Extraction: Identification of frequently occurring words and phrases related to user issues, feature requests, and positive aspects.
    • Topic Modeling: Grouping reviews based on common themes (e.g., login problems, customer service, content quality).

Key User Pain Points

  • Login Issues (OTP Problems): Many users report not receiving OTPs for login or signup, rendering the app unusable. This is the most frequently reported issue.
    • Impact: Prevents users from accessing the app and its content.
  • Poor Customer Service: Users complain about the lack of responsiveness and effectiveness of customer support. Some describe it as "non-existent."
    • Impact: Frustrates users who encounter technical issues or have questions about the app or courses.
  • Technical Glitches: Various technical issues are reported, including videos not working, certificate download failures, and broken links within the app.
    • Impact: Disrupts the learning experience and makes it difficult for users to access content and track their progress.
  • Placement Concerns: Some users express skepticism about Scaler's placement promises, questioning the value of paid courses.
    • Impact: Erodes trust in the platform and discourages potential users from investing in paid programs.
  • Language Barrier: Lack of Hindi language support is a concern for some users.
    • Impact: Limits the accessibility of the app for users who are more comfortable learning in Hindi.
  • Account Deletion Difficulties: Users find it difficult to delete their accounts.
    • Impact: Frustrates users who want to discontinue using the app.

Frequently Requested Features

  • Hindi Language Support: Users request classes and content in Hindi.
  • Offline Video Download: The ability to download videos for offline viewing.
  • Casting Option: Ability to cast videos to a smart TV.
  • Direct Login Option: A dedicated login button instead of a compulsory signup process.
  • Improved Certificate Download Process: Fix the certificate download bug.

Strengths and Positive Aspects

  • High-Quality Content: Users praise the quality and relevance of the educational content.
  • Expert Instructors: The expertise of the instructors from top tech companies is highly valued.
  • Free Access to Content: Users appreciate the availability of free courses and learning materials.
  • Comprehensive Curriculum: The app covers a wide range of topics, including DSA, System Design, and various programming languages.
  • Useful for Beginners: Many users find the app helpful for learning coding from scratch.
  • Real-world Knowledge: Scaler incorporates real knowledge relevant to the industry.

Prioritized Action Recommendations

High Priority:

  • Fix Login Issues (OTP Problems): Investigate and resolve the OTP delivery issues immediately. This is the most critical problem affecting a large number of users.
    • Action: Implement a more reliable OTP delivery system, provide alternative login methods (e.g., email verification), and offer immediate support for users experiencing login problems.
  • Improve Customer Service: Enhance customer support by providing faster response times, more helpful assistance, and multiple channels for communication (e.g., email, chat, phone).
    • Action: Hire additional support staff, train support agents to handle technical issues effectively, and establish clear service level agreements (SLAs) for response times.
  • Address Technical Glitches: Identify and fix the technical glitches reported by users, such as videos not working, certificate download failures, and broken links.
    • Action: Conduct thorough testing of the app on various devices and operating systems, implement a bug tracking system, and release regular updates to address reported issues.

Medium Priority:

  • Provide Hindi Language Support: Expand language support to include Hindi, catering to a wider audience.
    • Action: Translate existing content into Hindi, hire Hindi-speaking instructors, and offer Hindi language options within the app.
  • Simplify Account Deletion: Implement a straightforward account deletion process within the app.
    • Action: Add a "Delete Account" option in the user profile settings.
  • Implement Casting Option: Add casting option so users can cast the videos to smart TVs
    • Action: Integrate casting option into the video player.

Low Priority:

  • Address Placement Concerns: Provide more transparency about placement statistics and the factors that contribute to successful placements.
    • Action: Publish detailed placement reports, showcase success stories, and offer personalized career counseling to students.
  • Offline Video Download: Implement a feature to download videos for offline viewing.
    • Action: Add a download button in the video player.

Opportunities for Startup Ideas

  • AI-Powered Personalized Learning Path Creator: An AI-driven tool that analyzes a user's skill level, learning goals, and preferred learning style to create a customized learning path through the Scaler content.
  • Coding Challenge Marketplace: A platform where users can create, share, and compete in coding challenges based on the Scaler curriculum. This could incentivize engagement and community building.
  • Mentorship Platform: A dedicated platform connecting Scaler learners with experienced mentors for personalized guidance and support.
  • Automated Customer Support Bot with Human Escalation: An AI-powered chatbot that can handle basic queries and escalate complex issues to human support agents, ensuring faster and more efficient customer service.

Trends and Observations

  • Recurring Login Issues: The most persistent and widespread issue is related to login problems, particularly OTP delivery failures.
  • Negative Sentiment Towards Customer Service: There's a strong negative sentiment regarding the quality and responsiveness of customer service.
  • Demand for Hindi Language Support: A significant number of users express a desire for content and classes in Hindi.
  • Skepticism Regarding Placements: Some users question the validity of Scaler's placement promises.

Conclusion

The Scaler app has the potential to be a valuable resource for aspiring software developers, given its high-quality content and expert instructors. However, the app suffers from critical technical issues, poor customer service, and a lack of language support, which detract from the overall user experience. Addressing these issues should be a top priority to improve user satisfaction, build trust, and enhance the app's reputation. By resolving the login problems, improving customer service, and expanding language support, Scaler can unlock its full potential and become a leading platform for online coding education.

Overall Recommendation: Prioritize fixing the technical issues, especially login problems and improving customer support. Address the language barrier by adding Hindi support. This will significantly improve the user experience and increase user retention.

Original App Link

https://play.google.com/store/apps/details?id=com.scaler.app&hl=en_IN&pli=1