Customer Reviews (100)

Bella Holiday • 2025-03-25T06:12:14.300Z

it's so cool I look amazing yall

hitendra verma • 2025-03-25T05:51:41.251Z

I love it

Hector Cisneros • 2025-03-25T05:32:24.740Z

I cannot wait till make some outfits 🤑

Summary of Key Insights

The Customuse app enjoys a generally positive sentiment, driven by its ease of use in creating Roblox and other avatar skins. However, several users report issues with paywalls, loading problems, and installation failures, which significantly detract from the experience. The app is praised for its potential to earn Robux and customize avatars, but the need for paid subscriptions to unlock full functionality is a major source of frustration. The claim of earning Robux also appears misleading as users need to pay to upload designs.

  • Strengths: Ease of use, creative design capabilities, potential for customization across multiple platforms (Roblox, Minecraft, Zepeto).
  • Weaknesses: Paywalls and subscription requirements, loading issues, installation problems, misleading Robux earning claims.
  • Overall Sentiment: Mixed, leaning towards positive due to the high number of 5-star reviews, but with significant negative feedback concerning cost and functionality.
  • Overall Rating: High based on the score distribution, but potentially misleading due to concerns raised in negative reviews.
  • Score Distribution: 5-star: 80%, 4-star: 8%, 3-star: 2%, 2-star: 1%, 1-star: 9%

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not explicitly stated, but assumed to be recent based on the version number (1.59.1).
  • Analysis Methods: Sentiment analysis (identification of positive, negative, and neutral comments), keyword extraction (identification of frequently mentioned terms and issues), and thematic analysis (grouping reviews based on common themes).

Key User Pain Points

  • Paywalls/Subscription Requirements: Many users complain about the need to pay for a subscription or pro features to upload designs or fully utilize the app. This is the most frequently cited issue.
  • Loading Issues: Some users experience long loading times for models, rendering the app unusable.
  • Installation Problems: A few users report the app failing to install.
  • Misleading Robux Claims: Users feel misled by the app's promise of earning Robux, as uploading designs for sale often requires a paid subscription.
  • Free Trial Issues: Some users get stuck in the free trial sign up process and cannot access the app's features.

Frequently Requested Features

  • Free Access to Upload Assets: Users want to be able to upload their designs to Roblox without paying for a subscription.
  • Improved Loading Times: Users want faster loading times for models and designs.
  • Clearer Instructions: Some users need clearer instructions on how to upload designs to Roblox.

Strengths and Positive Aspects

  • Ease of Use: Many users find the app easy to use for creating outfits and skins.
  • Creative Design Capabilities: Users appreciate the ability to design custom skins and clothing for various platforms.
  • Customization Options: The app provides a range of customization options for avatars.
  • Potential for Earning: Some users are motivated by the possibility of earning Robux (although this is often tied to the paid subscription).

Prioritized Action Recommendations

  • High Priority:
    • Address Paywall Concerns: Re-evaluate the pricing model and consider offering a free tier with limited upload functionality to address user frustration. Be transparent about costs associated with uploading and selling designs.
    • Fix Loading Issues: Optimize the app's performance to reduce loading times and improve the user experience.
    • Resolve Installation Problems: Investigate and fix the reported installation issues.
  • Medium Priority:
    • Clarify Robux Earning Process: Provide clear and accurate information about how users can earn Robux using the app, including any associated costs.
    • Improve Onboarding: Enhance the onboarding process with clear instructions and tutorials on how to use the app's features, particularly uploading assets.
  • Low Priority:
    • Enhance UI/UX: While not a major issue, continuously improving the user interface and user experience can further enhance user satisfaction.

Opportunities for Startup Ideas

  • Subscription Tiers with Varying Features: Offer different subscription tiers with varying levels of access to features, allowing users to choose a plan that fits their needs and budget.
  • Community Marketplace: Create a community marketplace within the app where users can share and sell their designs, with a commission structure that benefits both the creators and the app developers.
  • Partnerships with Gaming Platforms: Explore partnerships with Roblox, Minecraft, and Zepeto to offer exclusive features or content within the app.

Trends and Observations

  • Focus on Robux: A significant portion of the reviews mentions Robux, indicating a strong interest in earning in-game currency.
  • Negative Sentiment Towards Paywalls: There is a clear negative sentiment towards the app's paywalls and subscription requirements.
  • Positive Sentiment Towards Ease of Use: Users generally find the app easy to use and appreciate its design capabilities.

Conclusion

The Customuse app has the potential to be a valuable tool for creating custom avatar skins and clothing. However, the app's paywalls, loading issues, and installation problems are significant barriers to user satisfaction. Addressing these issues and providing a clearer and more transparent Robux earning process will be crucial for improving the app's overall reputation and user experience. Re-evaluating the pricing model and offering a free tier with limited functionality could significantly increase user adoption and positive reviews.

Original App Link

https://play.google.com/store/apps/details?id=com.customuse.customuse