Customer Reviews (500)

AlexCivilian • 2025-03-28T12:05:52-07:00

CleanMyMac is just one of those apps that gets it right. The interface is beautiful and super easy to navigate. It finds junk files fast, organizes everything well, and doesn’t overcomplicate anything. It just works—and works really well. Highly recommend it if you want to keep your Mac running smooth without the hassle

Nunezlp • 2025-03-28T10:31:37-07:00

grate program! I'v used it since 2012

cdavidt • 2025-03-28T10:13:12-07:00

I’ve been using it for several years and I’ve never been disappointed. It keeps my Mac clean!

Summary of Key Insights

CleanMyMac is generally well-received, with users praising its ease of use, attractive interface, and effectiveness in cleaning and optimizing Mac performance. The app is seen as a valuable tool for maintaining Mac health and security. However, some users report issues with recent updates, feature removal, aggressive upselling, and customer support responsiveness. The overall sentiment is positive, but there are significant concerns that need addressing to maintain user satisfaction.

  • Overall Rating: High (primarily 5-star reviews).
  • Strengths: User-friendly interface, effective cleaning, malware protection, performance optimization.
  • Weaknesses: Recent updates causing issues (feature removal, bugs), aggressive subscription model, poor customer support, functionality limitations on certain app versions (App Store vs. direct download).
  • Sentiment: Predominantly positive, but with a noticeable contingent of negative reviews related to recent changes and business practices.

Data & Methodology Overview

  • Data Sample Size: 500 reviews.
  • Time Frame: Not explicitly stated, but reviews appear to be relatively recent, spanning from several years back to present day, with many referencing recent updates.
  • Analysis Methods:
    • Sentiment analysis (manual assessment based on review text).
    • Keyword extraction (identifying frequently used terms and phrases).
    • Topic modeling (grouping reviews based on common themes).
    • Frequency analysis (counting occurrences of specific issues/requests).

Key User Pain Points

  • Issues with Recent Updates: Many users report that recent updates have introduced bugs, removed useful features (e.g., Space Lens, File Shredder), and made the app less intuitive. This is a significant source of frustration.
  • Aggressive Subscription Model/Upselling: Users dislike the push towards subscriptions and the perception that features are being removed from the base product to encourage upgrades or additional purchases. The "free trial" limitations are also a point of contention.
  • Poor Customer Support: Several users complain about slow or unhelpful customer support, particularly regarding licensing issues and technical problems. Some users have indicated receiving AI generated responses or no response at all.
  • Functionality Gaps: Some users find that the app doesn't always completely remove applications or detect all junk files, necessitating the use of other tools.
  • Inconsistent App Store vs. Direct Download Features: Some users are confused about the differences in functionality between the App Store version and the version downloaded directly from MacPaw.
  • Licensing Issues: Some users have reported issues with transferring licenses to new computers or family sharing not working as expected.
  • Resource Usage: A few users have noted that CleanMyMac can sometimes cause their Mac to run hot or consume excessive resources.

Frequently Requested Features

  • Reinstatement of Removed Features: Many users want features like Space Lens, File Shredder, and specific storage file access to be brought back.
  • Improved App Uninstaller: Users want a more reliable uninstaller that completely removes all associated files and preferences.
  • Better Browser Support: Some users want CleanMyMac to support more browsers beyond the most common ones (Chrome, Firefox, Safari).
  • Family Sharing Support: A number of users request family sharing support for the app.
  • Clearer Explanations: Users, especially those less tech-savvy, desire more detailed explanations of what specific files are and the potential consequences of deleting them.

Strengths and Positive Aspects

  • Ease of Use: The app is generally praised for its intuitive interface and user-friendly design.
  • Effectiveness: Many users find CleanMyMac to be effective in cleaning up junk files, freeing up storage space, and optimizing Mac performance.
  • Malware Protection: The malware scanning and removal capabilities are appreciated by users.
  • Attractive Design: The app's visual appeal and modern design are frequently mentioned as positive aspects.
  • Long-Term Reliability: Many users have been using CleanMyMac for years and are generally satisfied with its performance.
  • Helpful Mac Health Monitor: Users find the Mac health features, such as CPU load, memory pressure, and battery life monitoring, very useful.

Prioritized Action Recommendations

High Priority:

  • Address Update Issues: Investigate and fix the bugs and performance problems introduced by recent updates. Reintroduce popular features that were removed, or provide clear explanations for their removal and alternative solutions.
  • Improve Customer Support: Increase the responsiveness and helpfulness of customer support. Implement a system for tracking and resolving user issues efficiently. Avoid solely relying on AI generated responses.
  • Re-evaluate Subscription Model: Consider offering a more flexible subscription model or a one-time purchase option with fewer limitations. Be transparent about pricing and features.
  • Enhance App Uninstaller: Improve the app uninstaller to ensure that it completely removes all associated files and preferences.

Medium Priority:

  • Clarify App Store vs. Direct Download Differences: Clearly communicate the differences in functionality between the App Store version and the direct download version.
  • Improve Communication: Provide users with more detailed explanations of what specific files are and the potential consequences of deleting them.
  • Expand Browser Support: Add support for more web browsers.
  • Implement Family Sharing: Add support for Apple's Family Sharing feature.

Low Priority:

  • Optimize Resource Usage: Investigate and address reports of CleanMyMac causing Macs to run hot or consume excessive resources.
  • Refine UI/UX: Continuously refine the user interface and user experience based on user feedback.

Opportunities for Startup Ideas

  • AI-Powered Personalized Cleaning Recommendations: Develop an AI-powered system that analyzes user behavior and provides personalized recommendations for cleaning and optimizing their Mac.
  • Modular Cleaning App: Create a modular cleaning app where users can choose and pay for only the specific features they need.
  • Privacy-Focused Cleaning App: Develop a cleaning app that prioritizes user privacy and data security, with transparent data handling practices.
  • Subscription Management Tool: A tool that helps users manage all of their subscriptions, including CleanMyMac, and provides insights into their spending.

Trends and Observations

  • Negative Sentiment Increase: There is a noticeable increase in negative sentiment following recent updates, indicating a potential decline in user satisfaction.
  • Feature Removal Backlash: The removal of features like Space Lens has generated significant negative feedback, suggesting that these features were highly valued by users.
  • Subscription Fatigue: Users are increasingly resistant to subscription models, especially for utilities like cleaning apps.
  • Language Preferences: The majority of reviews are in English, but there are also reviews in other languages, indicating a global user base.

Conclusion

CleanMyMac remains a popular and generally well-regarded Mac cleaning and optimization app. However, recent updates have introduced issues that have negatively impacted user satisfaction. Addressing these issues, re-evaluating the subscription model, and improving customer support are crucial for maintaining the app's reputation and preventing users from switching to competitors. A focus on transparency, user feedback, and consistent quality will be essential for the long-term success of CleanMyMac.

Overall Recommendation: Address the issues introduced by recent updates and improve customer support to regain user trust and maintain positive sentiment.

Original App Link

https://apps.apple.com/us/app/cleanmymac/id1339170533?mt=12&uo=2