Customer Reviews (100)

KAPIL Kumar • 2025-10-04T13:12:37.400Z

I love you

riyas udheen • 2025-10-04T13:12:35.930Z

love it

Original Adeshina • 2025-10-04T13:12:07.490Z

I just love it

Summary of Key Insights

Facebook enjoys a generally positive sentiment, with a significant proportion of users expressing satisfaction. However, there are persistent concerns regarding privacy, bugs, and content visibility. The app is appreciated for its utility in connecting with others and entertainment, but faces criticism related to bias, unwanted access, and confusing updates. The overall rating leans positive, but the negative reviews highlight areas needing urgent attention.

  • Strengths: Connection with friends and family, entertainment value, Marketplace.
  • Weaknesses: Privacy concerns, bugs, content visibility/censorship, account security, confusing UI updates.
  • Overall Sentiment: Positive, but with significant concerns.
  • Overall Rating: Skews positive based on review distribution.
  • Score Distribution: 5-star: 63%, 4-star: 12%, 3-star: 7%, 2-star: 5%, 1-star: 13%.

Data & Methodology Overview

  • Data Sample Size: 100 reviews.
  • Time Frame: Not specified, assuming recent reviews.
  • Analysis Methods: Sentiment analysis (manual), keyword extraction (manual), frequency analysis of mentioned issues and requested features.

Key User Pain Points

  • Privacy Concerns: Users express worries about data privacy and unauthorized access to their accounts. Some feel the app collects too much personal information, even when privacy settings are enabled.
  • Bugs and Technical Issues: Multiple users reported bugs, including problems with pinch zoom, notification functionality, and Reels.
  • Content Visibility and Censorship: Some users believe Facebook is biased and limits the visibility of their posts.
  • Account Security: Reports of accounts being easily hacked or disabled without apparent reason.
  • Confusing UI Updates: Users dislike the new updates, particularly the unclear distinction between posts in the feed.
  • Lack of Features/Missing Features: Some users are missing features like the dating icon.

Frequently Requested Features

  • Improved Privacy Controls: More granular control over data sharing and privacy settings.
  • Enhanced Account Security: Stronger security measures to prevent unauthorized access.
  • Increased Friend Limit: Some users want to have more than 5000 friends.
  • Dating Icon: Some users are missing the dating icon and want it restored.
  • Ability to change Nickname: Users are requesting to change their nicknames

Strengths and Positive Aspects

  • Connecting with Friends and Family: Many users appreciate Facebook's role in connecting them with loved ones.
  • Entertainment Value: Users find the app entertaining and use it for leisure activities.
  • Marketplace: The Marketplace feature is valued for finding hidden gems and pursuing hobbies.
  • Usefulness: Some users find the app very useful.

Prioritized Action Recommendations

  • High Priority:
    • Address Privacy Concerns: Implement enhanced privacy controls and improve transparency regarding data usage.
    • Fix Bugs and Technical Issues: Prioritize bug fixes, particularly those affecting core functionality like pinch zoom and notifications.
    • Improve Account Security: Strengthen security measures to prevent unauthorized access and account disabling.
  • Medium Priority:
    • Clarify UI Updates: Improve the user interface to clearly distinguish between posts in the feed.
    • Investigate Content Visibility Issues: Address concerns about bias and content visibility/censorship.
  • Low Priority:
    • Consider Feature Requests: Evaluate the feasibility of implementing requested features like increasing the friend limit.

Opportunities for Startup Ideas

  • Privacy-Focused Social Network: A social network that prioritizes user privacy and data control could attract users concerned about Facebook's data practices.
  • AI-Powered Content Moderation Tool: A tool that helps social media platforms moderate content fairly and transparently, addressing concerns about bias.
  • Secure Account Recovery Service: A service that helps users recover hacked or disabled accounts through a secure and reliable process.

Trends and Observations

  • Language Preferences: The reviews are written in multiple languages, including English, Bengali, and Hindi, reflecting Facebook's global user base.
  • Sentiment Shift: While overall sentiment is positive, there's a consistent undercurrent of concern regarding privacy and security, suggesting a potential shift in user attitudes.

Conclusion

Facebook remains a popular social network, but it faces significant challenges related to privacy, security, and content visibility. Addressing these issues is crucial for maintaining user trust and preventing users from migrating to alternative platforms. Prioritizing bug fixes and UI improvements will also enhance the user experience.

Original App Link

https://play.google.com/work/apps/details?id=com.facebook.katana