Customer Reviews (14)

Computer Guys Inc. • 2025-07-24T00:34:52.640Z

won't install on my Google pixel tablets, so no longer able to use these cameras

Je Ha • 2025-07-22T14:42:53.720Z

Been using for 3+ years. The solar panel charges the battery so well.

Natasha • 2025-07-19T10:55:48.172Z

The app changed up graded. complete garbage can't see people on camera too many glitches and freezing. Then you cancel and they turn it off only to start charging you again for subscription months later. I had to re cancel. still got charged for it. Complete rubbish scam out of China

Summary of Key Insights

  • The Dzees Home app receives mixed reviews, with a significant number of users reporting negative experiences. The overall sentiment leans negative, primarily due to app instability, unreliable features (like recording and notifications), and problematic subscription management. While some users appreciate the camera hardware (solar panel charging, ease of setup), the app itself is a major source of frustration. The app has an average rating skewed negatively with a large proportion of 1-star reviews (9 out of 14).
  • Strengths: Easy camera setup (mentioned by some users), good solar panel charging.
  • Weaknesses: App instability (freezing, glitches), unreliable notifications and recordings, confusing/problematic subscription management (recurring charges after cancellation, lack of cancellation options), discontinuing free cloud storage without clear notification, slow loading of live video, and poor customer service.
  1. Data & Methodology Overview
  • Data Sample Size: 14 reviews
  • Time Frame: Not specified, but based on the content, the reviews span at least a year, indicating ongoing issues.
  • Analysis Methods: Sentiment analysis (identifying positive, negative, and neutral sentiments), keyword extraction (identifying frequently mentioned issues and features), and thematic analysis (grouping similar issues into categories).
  1. Key User Pain Points
  • App Instability and Glitches: Many users report the app freezing, glitching, and having difficulty loading live video. This makes the app unreliable for its primary purpose: monitoring their homes.
  • Subscription Issues: Users are experiencing unwanted recurring charges after cancelling subscriptions, difficulty cancelling subscriptions, and lack of clear information about subscription terms (especially regarding the end of free cloud storage). This leads to financial frustration and distrust.
  • Unreliable Notifications and Recordings: A common complaint is that notifications are delayed or non-existent, and recordings often fail to capture the intended events. This renders the camera system ineffective for security purposes.
  • Discontinuation of Free Cloud Storage: The sudden end of free cloud storage, without prior notification, is a major source of dissatisfaction and feels like a bait-and-switch tactic.
  • Poor Customer Service: Users report difficulty getting help with subscription issues and general inquiries. This exacerbates existing problems and leaves users feeling unsupported.
  • Slow Loading Live Video: The app is reported to take too long to load live video.
  1. Frequently Requested Features
  • Desktop App: One user specifically requested a desktop application for easier access.
  • Improved Notification System: Implicitly, users want reliable and timely notifications.
  • Clear Subscription Management: Users need a clear and easy way to manage their subscriptions (cancel, turn off auto-renewal) directly within the app or website.
  1. Strengths and Positive Aspects
  • Easy Camera Setup: Some users find the cameras easy to install and set up.
  • Solar Panel Charging: The solar panel charging feature is praised for effectively maintaining battery life.
  • Initial Free Cloud Storage: Some users were initially happy with the 3-day free cloud storage, although they were later disappointed by its discontinuation.
  1. Prioritized Action Recommendations

  • High Priority:

    • Fix App Instability: Address the freezing, glitches, and slow loading issues. This is the most frequently reported problem and directly impacts the app's core functionality.
    • Improve Subscription Management: Implement a clear and user-friendly subscription management system that allows users to easily cancel subscriptions and manage auto-renewal. Provide proactive notifications about subscription changes (e.g., end of free trials, price increases).
    • Address Notification and Recording Issues: Ensure that notifications are delivered promptly and reliably, and that recordings capture relevant events.
    • Improve Customer Service: Provide responsive and helpful customer support through multiple channels (e.g., email, phone, in-app chat).

  • Medium Priority:

    • Communicate Cloud Storage Changes Clearly: If free cloud storage is discontinued or changed, provide ample notice to users and explain the reasons for the change.
    • Optimize App Performance: Improve the app's overall performance to reduce loading times and improve responsiveness.

  • Low Priority:

    • Develop a Desktop App: While a desktop app is a nice-to-have, it should be considered after addressing the more critical issues.
  1. Opportunities for Startup Ideas
  • Simplified Smart Home Camera Management Platform: A platform that aggregates multiple smart home camera feeds into a single, reliable interface, with robust notification and recording capabilities. This platform could focus on reliability and user-friendliness, addressing the common pain points of existing camera apps.
  • Transparent Subscription Management Service: A service that helps users manage their various subscriptions, providing clear information about terms, renewal dates, and cancellation options. This could address the widespread frustration with subscription management across different apps and services.
  • Proactive Smart Home Monitoring Service: A service that proactively monitors smart home camera feeds and alerts users to potential issues, such as unusual activity or camera malfunctions. This could provide an extra layer of security and peace of mind for users.
  1. Trends and Observations
  • Negative Sentiment Trend: The high proportion of 1-star reviews suggests a strong negative sentiment towards the app, particularly regarding its reliability and subscription management.
  • Impact of Cloud Storage Changes: The discontinuation of free cloud storage appears to have significantly impacted user satisfaction.
  • Recurring Technical Issues: The fact that users are reporting the same issues (e.g., slow loading, unreliable notifications) over a year suggests that these problems have not been adequately addressed.
  1. Conclusion

The Dzees Home app suffers from significant usability and reliability issues that overshadow the potential benefits of the camera hardware. The app's instability, problematic subscription management, and unreliable features are major sources of frustration for users. Prioritizing bug fixes, improving subscription management, and enhancing customer support are crucial steps to improve the app's reputation and user satisfaction. Without addressing these core issues, the Dzees Home app is unlikely to succeed in the long term. A complete overhaul of the app's software and backend services is recommended.

  1. Original App Link

https://play.google.com/work/apps/details?id=com.zumimall.dzees.junan