Customer Reviews (500)

Ramblin’ gambler • 2025-03-27T06:39:15-07:00

Whether you use multiple books, arb bet, or want to track your performance for tax purposes, this app is all you need. Great work by the developers

maAdaAaaa • 2025-03-26T20:03:56-07:00

This app is absolutely a God send. I've been gambling for years and always had this app and thank God it was always doing it’s thing in the background cause now I’m finally figuring out how to use the app to full potential and it feels like a God send lol I’m very happy with it

knobdy • 2025-03-25T17:35:26-07:00

Need an option to add, and then tracks, “off line” bets!

Summary of Key Insights

Pikkit is generally well-received as a sports betting tracker and social platform. Users appreciate its ability to sync with multiple sportsbooks, providing a centralized view of bets, performance, and ROI. The social features, such as following other bettors and copying bets, are also popular. However, several pain points persist, including syncing issues (particularly with Bet365), requests for additional sportsbook integrations (Betr, Bovada, Chalkboard), performance issues (slowness, freezing), and feature requests (dark mode, iPad optimization). While many users find the app indispensable, addressing these issues and implementing requested features would significantly improve the user experience.

Key Strengths:

  • Centralized bet tracking across multiple sportsbooks.
  • Social features for following and copying bets.
  • Provides useful analytics and performance data.

Key Weaknesses:

  • Syncing issues, especially with Bet365.
  • Lack of support for certain sportsbooks (Betr, Bovada, Chalkboard).
  • Performance issues (slowness, freezing, especially on Sundays).
  • Missing features (dark mode, iPad optimization).

Overall Sentiment: Positive

Quantitative Metrics:

  • Overall Rating: High (based on review distribution)
  • Score Distribution:
    • 5-star: 68.4% (342/500)
    • 4-star: 13.4% (67/500)
    • 3-star: 6.2% (31/500)
    • 2-star: 3.4% (17/500)
    • 1-star: 8.6% (43/500)

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: Reviews scraped on March 7, 2024. The reviews span from several years ago to the present.
  • Analysis Methods:
    • Sentiment analysis based on star ratings and review text.
    • Keyword extraction to identify frequently mentioned issues, features, and sentiments.
    • Categorization of reviews to identify recurring themes and patterns.

Key User Pain Points

  • Syncing Issues: Many users report problems syncing with various sportsbooks, particularly Bet365. This results in incomplete or inaccurate data tracking.
  • Missing Sportsbook Integrations: A significant number of users request support for additional sportsbooks, including Betr, Bovada, Chalkboard, and Nevada-specific books.
  • Performance Issues: Users frequently complain about the app being slow, freezing, or crashing, especially during peak times like Sundays.
  • Account Issues/Customer Service: Several users reported being charged for services they didn't sign up for or having difficulty canceling subscriptions. Some also reported poor customer service experiences.
  • Lack of Manual Bet Entry: Many users want the ability to manually enter bets from unsupported sportsbooks to maintain a complete record.
  • Inaccurate Data: Some users report inaccuracies in bet tracking, profit calculations, or odds displayed.
  • Bugs with specific features: Some users report issues with the "copy bet" feature, share functionality, or the display of futures bets.

Frequently Requested Features

  • Dark Mode: A dark mode option is highly requested for better usability in low-light conditions.
  • iPad Optimization: Users desire a native iPad app or a better-optimized interface for iPad use.
  • Bet365 Integration: Resolving the syncing issues with Bet365 is a top priority for many users.
  • More Sportsbook Integrations: Adding support for Betr, Bovada, Chalkboard, Nevada sportsbooks, and other smaller books is a common request.
  • Manual Bet Entry: Allowing users to manually add bets from unsupported books.
  • Improved Notifications: More detailed and customizable notifications, including updates on player stats and game events.
  • Customizable Sorting/Filtering: More options for sorting and filtering bets and data, such as by start time, sport, bet type, or profitability.
  • Ability to Delete Bets: Users want to be able to delete bets from their tracking history.

Strengths and Positive Aspects

  • Centralized Bet Tracking: The ability to track bets across multiple sportsbooks in one place is highly valued.
  • User-Friendly Interface: Many users praise the app's clean, intuitive, and easy-to-use interface.
  • Analytics and Performance Data: Users appreciate the detailed analytics and performance data, which help them identify strengths and weaknesses in their betting strategies.
  • Social Features: The social aspect of the app, including following other bettors and copying bets, is popular.
  • Line Shopping: The ability to compare lines across different sportsbooks is a valuable feature.
  • Referral Program: Users enjoy the referral program and the ability to earn money by referring friends.
  • Customer Service (in some cases): Some users report positive experiences with customer service.

Prioritized Action Recommendations

High Priority:

  • Fix Bet365 Syncing Issues: This is the most frequently mentioned issue and significantly impacts the app's usefulness for a large number of users.
  • Address Performance Issues: Improve app speed, stability, and reliability, especially during peak usage times.
  • Implement Manual Bet Entry: Allow users to manually add bets from unsupported books.
  • Improve Account and Subscription Management: Address issues related to unwanted charges and cancellation difficulties.
  • Ensure Accuracy of Data: Investigate and fix any inaccuracies in bet tracking, profit calculations, or odds displayed.

Medium Priority:

  • Add Dark Mode: Implement a dark mode option to improve usability in low-light conditions.
  • Optimize for iPad: Create a native iPad app or improve the existing interface for iPad use.
  • Integrate More Sportsbooks: Prioritize adding support for Betr, Bovada, Chalkboard, and Nevada sportsbooks.
  • Enhance Notifications: Provide more detailed and customizable notifications.
  • Add Bet Deletion Functionality: Allow users to delete bets from their tracking history.

Low Priority:

  • Improve Sorting/Filtering Options: Add more options for sorting and filtering bets and data.
  • Add Live Game Tracking: Include live game tracking features, such as play-by-play updates.
  • Improve UI Navigation: Revert UI changes that users find confusing.

Opportunities for Startup Ideas

  • AI-Powered Bet Analysis: Develop an AI-powered feature that analyzes user betting data and provides personalized recommendations for improving their strategies.
  • Automated Promo Detection: Create a system that automatically detects and applies available sportsbook promotions to user bets.
  • Personalized Betting Communities: Develop a feature that connects users with similar betting interests and skill levels.
  • Offshore Sportsbook Integration API: Create a secure API that allows users to integrate with offshore sportsbooks while maintaining privacy and security.

Trends and Observations

  • Bet365 is Critical: The demand for Bet365 integration is overwhelming, suggesting a significant user base relies on this sportsbook.
  • Performance Concerns are Recurring: The consistent complaints about app performance suggest a need for ongoing optimization and scalability efforts.
  • Nevada Users are Underserved: The lack of support for Nevada sportsbooks is a significant pain point for users in that state.
  • Desire for Control: Users consistently request more control over their data and experience, such as manual bet entry, customizable notifications, and the ability to delete bets.
  • Interest in Social Betting: The popularity of the social features indicates a strong interest in connecting with other bettors and sharing information.

Conclusion

Pikkit has established itself as a valuable tool for sports bettors, offering a comprehensive platform for tracking bets, analyzing performance, and connecting with other users. However, addressing the identified pain points, particularly syncing issues and missing sportsbook integrations, is crucial for maintaining user satisfaction and attracting new users. Implementing requested features, such as dark mode and iPad optimization, would further enhance the user experience. By prioritizing these improvements, Pikkit can solidify its position as the leading sports betting tracker and social platform.

Overall Recommendation: Address high-priority issues immediately, and strategically implement requested features to enhance user satisfaction and competitiveness.

Original App Link

https://apps.apple.com/us/app/pikkit-sports-betting-tracker/id1586567110?uo=2