Customer Reviews (100)

Denise Haas • 2025-03-23T19:20:53.540Z

it's a very good deal for 4$

Anthony Satcher • 2025-03-15T03:46:22.175Z

it seems good

Brooke B • 2025-03-10T06:24:34.817Z

Use to be a good game but has a bug when trying to sye hair.

Summary of Key Insights

Toca Hair Salon 3 enjoys generally positive sentiment, particularly regarding its ad-free nature, creative freedom, and entertainment value for children. However, a significant number of users report critical bugs related to app crashes, distorted character faces after updates, and issues with refunds. While many appreciate the game's features and long-term appeal, these technical problems and perceived shortcomings in customer support (refunds) negatively impact the overall user experience. The game is particularly popular with younger children, but some older users find it repetitive.

Key Strengths: Ad-free experience, creative freedom, entertaining for children, diverse hair styling options, gender-neutral aesthetic. Key Weaknesses: App crashes, distorted character faces after updates, refund issues, repetitive gameplay for some, bugs in hair coloring section, feature regressions (removal of polka dot dresses).

Overall Sentiment: Positive, but with significant concerns regarding technical issues. Overall Rating: Based on the review distribution, a weighted average rating would likely be around 4.0. Score Distribution: 5-star: 56%, 4-star: 9%, 3-star: 9%, 2-star: 3%, 1-star: 23%

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not explicitly stated, but implied to be recent due to mentions of specific updates and versions.
  • Analysis Methods: Sentiment analysis (manual assessment based on review text), keyword extraction (identifying frequently used words and phrases), and thematic analysis (grouping reviews based on common issues and positive aspects).

Key User Pain Points

  • App Crashes: Several users report the app crashing upon opening or during specific actions (e.g., using the hair dye section). This is a critical issue that prevents users from playing the game.
  • Distorted Character Faces: A recurring complaint is that recent updates have caused character faces to become distorted, making the game visually unappealing and even "disturbing" to some users.
  • Refund Issues: Multiple users report difficulty obtaining refunds for the game, even when it's not functioning correctly. This creates frustration and damages trust in the developer.
  • Bugs in Hair Coloring Section: Some users report bugs that prevent them from scrolling to or using the hair dye section, limiting gameplay.
  • Loss of Progress/Resets: A user reported that the game resets everything when they log back on.

Frequently Requested Features

  • More Clothes, Characters, and Accessories: Users desire a wider variety of customization options.
  • Makeup: Adding makeup options would enhance the styling possibilities.
  • Ability to Turn Character Around: Users want to be able to see the back of the character's head to style the hair more effectively.
  • Bring Back Removed Content: Users requested the return of specific items, such as the red and black polka dot dresses.

Strengths and Positive Aspects

  • Ad-Free Experience: A major selling point is the absence of third-party advertising, making it safe and enjoyable for children.
  • Creative Freedom: Users appreciate the ability to experiment with different hairstyles and create unique looks.
  • Entertaining for Children: The game is generally considered fun and engaging for young children, sparking their imaginations.
  • Diverse Hair Styling Options: The inclusion of different hair types (straight, wavy, curly, kinky) and styling tools provides a wide range of possibilities.
  • Gender-Neutral Aesthetic: The game's design welcomes all children, regardless of gender.
  • Long-Term Appeal: Some users report playing the game for years, highlighting its lasting entertainment value.

Prioritized Action Recommendations

High Priority:

  • Fix App Crashes: Address the app crashing issues immediately. This is the most critical problem preventing users from playing the game.
  • Resolve Distorted Face Bug: Investigate and fix the character face distortion issue introduced in recent updates. This bug significantly impacts the visual appeal and enjoyment of the game.
  • Improve Refund Process: Streamline the refund process and ensure that users can easily obtain refunds when the game is not functioning as expected. Provide clear instructions and responsive customer support.

Medium Priority:

  • Fix Hair Coloring Bugs: Address any bugs preventing users from accessing or using the hair dye section.
  • Restore Missing Content: Consider restoring previously available content, such as the red and black polka dot dresses, to address user dissatisfaction.
  • Address Resetting Issue: Investigate and resolve the issue of the game resetting progress upon logging back in.
  • Optimize Performance: Address reports of lagginess or memory usage issues on certain devices.

Low Priority:

  • Add More Customization Options: Expand the selection of clothes, characters, and accessories to provide more variety.
  • Implement Character Rotation: Add the ability to rotate the character to view the back of their head.
  • Add Makeup Options: Consider adding makeup options to further enhance the styling possibilities.
  • Stylus Support: Add support for stylus input on devices like the Note 10+.

Opportunities for Startup Ideas

  • Subscription Service for Toca Boca Games: A subscription model offering access to all Toca Boca apps could provide a more cost-effective solution for users who enjoy multiple games.
  • AI-Powered Hairstyle Recommendations: An app that uses AI to suggest hairstyles based on user preferences and face shape could be a unique and engaging tool.
  • AR Hair Styling App: An augmented reality app that allows users to virtually try on different hairstyles using their phone's camera.
  • Educational Game About Hair Care: A game that teaches children about different hair types, styling techniques, and cultural significance of hairstyles.

Trends and Observations

  • Bug-Related Complaints Increase After Updates: A recurring pattern is that new updates often introduce new bugs, leading to a spike in negative reviews.
  • Positive Sentiment Concentrated on Ad-Free Nature: The lack of ads is a consistent positive theme in user reviews.
  • Negative Sentiment Focused on Technical Issues: App crashes, bugs, and refund problems are the primary drivers of negative reviews.
  • Appeals to Nostalgia: Some users mention playing the game in the past and returning to it, suggesting a strong nostalgic connection.

Conclusion

Toca Hair Salon 3 is a popular and well-regarded app, particularly for its ad-free nature and creative opportunities. However, recurring technical issues, especially app crashes and distorted faces, and customer support (refund) problems are significantly impacting the user experience and driving negative reviews. Addressing these issues should be the top priority. Investing in thorough testing before releasing updates and improving the refund process are crucial steps. By addressing these pain points and incorporating some of the frequently requested features, Toca Hair Salon 3 can maintain its popularity and continue to provide a positive experience for its users.

Overall Recommendation: Prioritize bug fixes and customer support improvements to address user pain points.

Original App Link

https://play.google.com/store/apps/details?id=com.tocaboca.tocahairsalon3