Customer Reviews (500)

TravelerKC • 2025-03-27T09:22:17-07:00

Incredibly well done app! For those traveling to cities they cover it is a must have app. Makes planning a breeze and touring more enjoyable: big time saver, easy to use, well thought out, and informative. I can’t wait to see where they can grow and take this app. It’s already GREAT! Thank you GPSMyCity!!! Cheers Avid Traveler

Out abounds • 2025-03-11T13:53:24-07:00

We have been using this app and appreciate the functionality for a reasonable price. We have already found points of interest that we would have probably missed if we were not using the app. It works well offline if you have previously downloaded the tours that you are interested in.

Kkacnf • 2025-03-06T03:12:01-07:00

Full of information and walks for many cities worldwide. We enjoyed several tours on our recent trip. I loved that you could customize the walk to meet your needs. Maps are offline, so cell service is not needed. In the premium version you also get a walking route and GPS directions. These directions were much faster than Google Maps!

Summary of Key Insights

The GPSmyCity app aims to provide self-guided walking tours and travel articles, allowing users to explore cities at their own pace. While many users praise its offline functionality, comprehensive information, and cost-effectiveness compared to traditional guided tours, a significant number of negative reviews highlight issues with bugs, inaccurate information, subscription management, and a clunky user interface. The app's value proposition resonates with travelers seeking independent exploration, but its execution needs improvement to address user frustrations.

Key Strengths:

  • Offline functionality is highly valued.
  • Cost-effective alternative to guided tours.
  • Wide coverage of cities and attractions.
  • Ability to create custom walks.

Key Weaknesses:

  • Frequent bugs and crashes.
  • Inaccurate or outdated information.
  • Subscription and billing issues.
  • Clunky user interface and navigation.
  • Poor audio quality and robotic voice.
  • Excessive battery drain.

Overall Sentiment: Mixed. While there are many enthusiastic 5-star reviews, the significant number of 1-star reviews indicates substantial problems.

Quantitative Metrics:

  • Overall Rating: Based on score distribution, the weighted average rating is approximately 4.1 stars.
  • Score Distribution: 5-star (59.6%), 4-star (8.4%), 3-star (3.4%), 2-star (6.6%), 1-star (22%)

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: Not explicitly stated but assumed to be recent based on the review content (mentions of current events and app versions).
  • Analysis Methods:
    • Sentiment Analysis: Manually assessed sentiment based on review text.
    • Keyword Extraction: Identified frequently mentioned keywords and phrases related to app features, issues, and user requests.
    • Thematic Analysis: Grouped reviews into common themes based on the content (e.g., bugs, subscription problems, inaccurate information).

Key User Pain Points

  • Bugs and Crashes: Many users report frequent crashes, freezing, and general instability, severely impacting usability.
  • Inaccurate/Outdated Information: Users complain about incorrect landmark locations, outdated business information (closed businesses), and poorly written descriptions.
  • Subscription Issues: Problems with subscription management, unexpected charges after free trials, difficulty canceling subscriptions, and the app not recognizing paid subscriptions are recurring themes.
  • Clunky User Interface (UI) and Navigation: Users find the app difficult to navigate, unintuitive, and not user-friendly. The back button often doesn't work.
  • Poor Audio Quality: The robotic text-to-speech voice is widely criticized.
  • Excessive Battery Drain: The app drains battery power very quickly, making it unsuitable for extended use.
  • Offline Map Issues: Some users report difficulty accessing offline maps without an internet connection, defeating the purpose of the feature.
  • Misleading Subscription Model: Users are confused about what they get with each subscription option and feel that they are being constantly prompted to upgrade.
  • Lack of Support: Some users report a lack of customer support, and inability to contact support team.
  • GPS Inaccuracy: Some users are experiencing issues with inaccurate GPS directions.

Frequently Requested Features

  • Improved Audio: A more natural-sounding voice for audio tours.
  • Better Navigation: More intuitive navigation within the app and easier integration with other map apps like Google Maps. The ability to combine walking tours is also desired.
  • Up-to-Date Content: More frequent updates to ensure accurate landmark locations, business information, and tour routes.
  • Improved Customization: More flexibility in creating and modifying custom walks, including the ability to easily reorder stops and combine multiple existing walks.
  • Offline Functionality Improvements: Guaranteed access to downloaded maps and content without requiring an active internet connection.
  • Date Stamps on Articles and Walks: Users want to know when the information was last updated.
  • Family Sharing: Support for family sharing of subscriptions.
  • Ability to turn off audio during navigation.

Strengths and Positive Aspects

  • Offline Functionality: The ability to use the app without an internet connection is a major selling point.
  • Cost-Effectiveness: Many users find the app to be a cheaper alternative to traditional guided tours.
  • Wide Coverage: The app covers a large number of cities and attractions worldwide.
  • Customization: The ability to create custom walks is a popular feature.
  • Informative Content: Many users appreciate the detailed descriptions of landmarks and the inclusion of travel articles.
  • Easy to Use: Some users find the app easy to use and navigate, particularly after watching the tutorial videos.
  • Helpful for Trip Planning: Users find the app useful for researching destinations and planning itineraries.
  • Great Customer Support: Several users reported excellent customer support experiences.
  • Discovering Hidden Gems: The app helps users discover hidden gems and lesser-known attractions.

Prioritized Action Recommendations

High Priority:

  • Bug Fixing and Stability: Address the frequent crashes, freezes, and general instability issues. This is critical for improving user experience and preventing churn.
  • Subscription Management: Resolve subscription issues, including unexpected charges, difficulty canceling subscriptions, and the app not recognizing paid subscriptions. Provide clear and transparent information about subscription options and pricing.
  • Content Accuracy: Implement a system for regularly updating landmark locations, business information, and tour routes. Encourage user feedback to identify and correct inaccuracies.
  • Improve Offline Functionality: Ensure that downloaded maps and content are always accessible without requiring an active internet connection.
  • User Interface (UI) Improvements: Redesign the app's UI to make it more intuitive, user-friendly, and visually appealing. Address navigation issues, such as the malfunctioning back button.

Medium Priority:

  • Audio Quality: Replace the robotic text-to-speech voice with a more natural-sounding voice for audio tours.
  • Battery Optimization: Optimize the app to reduce battery drain. Provide an option to disable GPS tracking in the background.
  • Navigation Enhancements: Improve navigation accuracy and provide better integration with other map apps. Allow combining walking tours.
  • Content Enhancement: Add more historical context and detailed information about landmarks. Include hours of operation for attractions.

Low Priority:

  • Family Sharing: Implement support for family sharing of subscriptions.
  • More Customization: Allow users to easily reorder stops and combine multiple existing walks.
  • Date Stamps on Articles and Walks: Display the date when the information was last updated.

Opportunities for Startup Ideas

  • AI-Powered Tour Guide: Develop an AI-powered tour guide app that provides personalized recommendations, interactive audio tours, and real-time information based on user preferences and location.
  • Hyperlocal Travel App: Create an app focused on smaller towns and niche interests, offering curated experiences and hidden gem discoveries.
  • Subscription Management Service: Offer a service that helps users manage and cancel subscriptions across multiple apps and platforms.
  • Travel Community Platform: Build a platform where travelers can share their own custom walks, reviews, and recommendations, creating a collaborative travel guide.

Trends and Observations

  • Offline Functionality is Key: Users consistently emphasize the importance of offline functionality, particularly for international travel.
  • Value for Money: The app is often compared to the cost of traditional guided tours, highlighting its value proposition for budget-conscious travelers.
  • Mixed Reviews: The significant number of both positive and negative reviews indicates a polarized user experience.
  • Technical Issues Drive Negative Sentiment: Many negative reviews are directly related to technical issues, such as bugs, crashes, and subscription problems.
  • User Expectations: Users expect accurate and up-to-date information, seamless navigation, and a user-friendly interface.

Conclusion

The GPSmyCity app has the potential to be a valuable travel companion for independent explorers. However, its current execution is hampered by technical issues, inaccurate information, and a clunky user interface. Addressing these pain points is crucial for improving user satisfaction and realizing the app's full potential. By prioritizing bug fixes, improving content accuracy, and enhancing the user experience, GPSmyCity can solidify its position as a leading travel app.

Overall Recommendation: Focus on stability, accuracy, and usability improvements before adding new features. Address the high-priority issues identified in this analysis to improve user satisfaction and reduce churn.

Original App Link

https://apps.apple.com/us/app/gpsmycity-walks-in-1k-cities/id417207307?uo=2