Customer Reviews (426)

Confidence Dike • 2026-01-01T19:28:47.894Z

better than other AIs

Sandi Talbott • 2026-01-01T04:25:06.384Z

This is helping me to relax and have a better attitude.

Gareth Brown • 2025-12-31T01:53:10.160Z

I was a little sceptical when I installed this. Surprisingly feeling better already after 30..ish mins using it. to be contd....

App Review Analysis: Wysa: Mental Wellbeing AI

1. Summary of Key Insights

Wysa is generally well-received, with users praising its ability to provide immediate support, reframing negative thoughts, and offering accessible mental health tools. The AI chatbot is a core feature, with many users finding it helpful, particularly when they have no one else to talk to. However, the limitations of the AI, aggressive monetization, and occasional issues with understanding user input are significant drawbacks. Overall sentiment is positive, but there are consistent complaints regarding the cost and the AI's ability to handle complex emotional needs.

Key Strengths:

  • Accessibility and immediate support.
  • Helpful in reframing negative thoughts and promoting positivity.
  • Useful for journaling and self-reflection.
  • Provides a safe space to vent emotions.
  • Offers a range of mindfulness exercises and techniques.

Key Weaknesses:

  • Aggressive monetization and high subscription costs.
  • Limitations of the AI, including canned responses and difficulty understanding complex issues.
  • Repetitive conversations and difficulty in getting deep into issues.
  • Inconsistent check-in reminders.
  • Occasional triggering of crisis protocols inappropriately.

Overall Sentiment and Quantitative Metrics:

  • Overall Rating (calculated from score distribution): Approximately 4.2 stars (weighted average).
  • 5-star: 68.5% (292/426)
  • 4-star: 7.7% (33/426)
  • 3-star: 2.8% (12/426)
  • 2-star: 4.5% (19/426)
  • 1-star: 16.4% (70/426)

2. Data & Methodology Overview

  • Data Sample Size: 426 reviews.
  • Time Frame: Not specified, but assumed to be recent based on the content of the reviews.
  • Analysis Methods: Manual review of each review, keyword extraction, sentiment categorization (positive, negative, neutral), and frequency analysis of recurring themes.

3. Sentiment around AI

The sentiment around the AI is mixed. While many users appreciate having an AI companion that listens and offers support, others find the AI's responses to be generic, repetitive, and sometimes unhelpful. Many reviews stated that the AI can not handle complex emotional needs and is limited in its ability to understand user input. The AI is often criticized for its "canned responses".

  • Mentions of AI/Wysa: Frequent throughout the reviews.
  • Sentiment Rating: 0.4 (leaning positive, but with significant negative feedback).

4. Key User Pain Points

  • High Cost/Aggressive Monetization: Numerous users complain about the high subscription costs and the app's aggressive attempts to upsell premium features. This is a major deterrent, especially for those with limited financial resources.
  • AI Limitations: Users often find the AI chatbot to be repetitive, offering canned responses and failing to understand complex or nuanced situations. The AI's inability to engage in deep conversations and its tendency to get stuck in loops are also common complaints.
  • Lack of Personalization: Some users feel the app doesn't adequately personalize responses or remember past conversations, leading to a frustrating experience.
  • Inappropriate Crisis Intervention: A few users reported that the app inappropriately triggered crisis protocols based on specific keywords, even when the situation didn't warrant it.
  • Glitches and Bugs: Some users have reported issues with the app, such as the game kicking them off.

5. Trends and Observations

  • Positive Initial Impression: Many users express positive initial experiences, finding the app helpful in the short term. However, some of these users later report frustration with the AI's limitations and the app's monetization strategy.
  • Value for Basic Support: Users who need basic support, such as reframing negative thoughts or practicing mindfulness, tend to find the app more helpful than those seeking deeper emotional support.
  • Comparison to Other AI Tools: Some users compare Wysa unfavorably to other AI tools like ChatGPT, noting that Wysa's AI is less intelligent and less capable of understanding complex issues.
  • Desire for Human Interaction: Some users express a desire for more human interaction, either through a live chat feature or access to a therapist.

6. Conclusion

Wysa offers a valuable service by providing accessible and immediate mental health support. Its strengths lie in its ability to promote positivity, offer self-reflection tools, and create a safe space for users to vent their emotions. However, the app's aggressive monetization, AI limitations, and occasional issues with personalization detract from the overall user experience.

Implications for Product Strategy:

  • Re-evaluate Monetization Strategy: Consider offering more free features or more affordable subscription options to improve accessibility.
  • Improve AI Capabilities: Invest in improving the AI's ability to understand complex issues, personalize responses, and engage in deeper conversations.
  • Address Technical Issues: Fix any glitches or bugs that are affecting the user experience.
  • Consider Human Interaction Options: Explore options for incorporating human interaction, such as a live chat feature or access to therapists.
  • Improve Personalization: Enhance the app's ability to remember past conversations and tailor responses to individual user needs.

Overall Recommendation:

Wysa has the potential to be a powerful tool for mental wellbeing, but improvements are needed to address its limitations and make it more accessible to a wider range of users. Focusing on improving the AI, re-evaluating the monetization strategy, and incorporating more human interaction options would significantly enhance the user experience.

7. Original App Link

https://play.google.com/work/apps/details?id=bot.touchkin