Customer Reviews (500)

Marilyn03 • 2025-03-27T22:01:37-07:00

I’ve been using this editor for years and came back to update my review to just say it’s still hands down the best one Ive used. Love it.

spritwolf • 2025-03-27T16:45:04-07:00

I really like this app it’s outstanding

luzepalacios • 2025-03-27T12:04:01-07:00

Love it!!!

Summary of Key Insights

Bazaart is a generally well-received app, particularly praised for its ease of use, versatility, and frequent updates. It's a popular tool for social media content creation, marketing materials, and personal projects. However, some users express concerns about the subscription pricing model, feature availability in the free version, occasional glitches, and the functionality of specific tools like the object remover and enhance tool. The overwhelming sentiment is positive, but addressing the identified pain points could significantly improve user satisfaction and retention.

The app boasts a very high overall rating, evidenced by the strong skew towards 5-star reviews. However, the negative reviews, while fewer, highlight significant issues that need attention.

  • Overall Sentiment: Predominantly positive
  • Key Strengths: Ease of use, versatile features, frequent updates, useful for social media and marketing.
  • Key Weaknesses: Subscription pricing, feature limitations in the free version, occasional glitches/crashes, reliability of specific tools (object remover, enhance, background remover), lack of cross-device syncing of projects.
  • Overall Rating: High (based on score distribution)
  • Score Distribution:
    • 5-star: 88.8% (444/500)
    • 4-star: 4.6% (23/500)
    • 3-star: 2% (10/500)
    • 2-star: 0.8% (4/500)
    • 1-star: 3.8% (19/500)

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: Not explicitly stated, but assumed to be a recent sample given the version number and comments about recent updates.
  • Analysis Methods:
    • Sentiment Analysis: Qualitative assessment based on review content (positive, negative, neutral).
    • Keyword Extraction: Identification of frequently mentioned words and phrases related to features, issues, and user experiences.
    • Frequency Analysis: Counting the occurrences of specific issues or requests to determine their prevalence.

Key User Pain Points

  • Subscription Pricing: Many users find the subscription expensive, especially given that key features are locked behind a paywall. Some long-time users complain about features previously available in the free version now requiring a subscription. The cost is frequently compared unfavorably to Adobe products and Canva.
    • Impact: Reduced user satisfaction, potential churn, negative perception of value.
  • Feature Limitations in Free Version: Users feel that the free version is too limited, especially regarding background removal, object removal, and access to assets.
    • Impact: Limited adoption, frustration for free users, potential negative reviews.
  • Glitches and Crashes: Some users report app crashes, especially during intensive editing sessions.
    • Impact: Loss of work, frustration, decreased productivity.
  • Tool Reliability: Several users report that specific tools, such as the object remover, enhance tool, and background remover, sometimes fail to work as expected or stop working altogether.
    • Impact: Frustration, inability to complete desired tasks, questioning the value of the premium subscription.
  • Lack of Cross-Device Syncing: Users want the ability to seamlessly work on projects across multiple devices (e.g., iPad and iPhone).
    • Impact: Inconvenience, reduced productivity, fragmented workflow.
  • Customer Service/Billing Issues: Some users are having issues with unwanted subscriptions.
    • Impact: Frustration, negative reviews, loss of trust.

Frequently Requested Features

  • More Fonts: Users desire a wider selection of fonts, especially Arabic fonts.
  • More Shapes: More shape options, particularly hearts and stars, were requested.
  • More Overlays: Users want more options for overlays, including magic and light effects.
  • Video Editing Improvements: Specifically, users want the ability to split videos and more transitions/animations.
  • One-Time Purchase Option: Many users would prefer a one-time purchase option instead of a recurring subscription.
  • More Control over Backgrounds: Users want more customization options for backgrounds.
  • Ability to Create Own Graphics: A user mentioned wanting the ability to create their own graphics within the app.
  • Movement Stickers: Add stickers with movement.
  • Fix Distorted Eyes in Enhancement Feature: Some users have reported that the enhancement feature distorts the eyes.

Strengths and Positive Aspects

  • Ease of Use: The most frequently praised aspect of the app is its user-friendliness, making it accessible to both beginners and experienced designers.
  • Versatile Features: Users appreciate the wide range of features available for photo and video editing, collage creation, and graphic design.
  • Frequent Updates: Users are generally happy with the regular updates and new features added to the app.
  • Social Media and Marketing: The app is considered a valuable tool for creating content for social media and marketing purposes.
  • AI Integration: AI features like the background remover and AI art generator are popular and seen as useful.
  • Templates: The availability of templates is helpful to users.

Prioritized Action Recommendations

High Priority:

  • Improve Tool Reliability: Address the reported issues with the object remover, enhance tool, and background remover. Investigate and fix the underlying causes of these failures.
  • Address Glitches and Crashes: Identify and resolve the causes of app crashes, especially during intensive editing sessions.
  • Re-evaluate Subscription Pricing: Consider offering a more affordable subscription tier or a one-time purchase option. Explore options for grandfathering in existing users or providing loyalty discounts.
  • Improve Customer Service: Promptly address billing issues and cancellation requests. Provide clearer instructions on how to manage subscriptions.

Medium Priority:

  • Expand Free Version Features: Provide more value in the free version to attract new users and encourage upgrades. Consider offering limited access to premium features or a trial period.
  • Implement Cross-Device Syncing: Enable users to seamlessly work on projects across multiple devices.
  • Expand Asset Library: Add more fonts, shapes, overlays, and other assets to enhance creative possibilities.

Low Priority:

  • Enhance Video Editing Features: Add the ability to split videos and more transitions/animations.
  • Implement Bug Fixes: Correct any specific bugs that users are reporting.
  • Improve AI Logo Feature: Fix misspelling issues in the AI logo generation feature.

Opportunities for Startup Ideas

  • AI-Powered Asset Generation: Develop an AI-powered tool that allows users to generate custom graphics and assets based on text prompts or style preferences, directly within the app.
  • Collaborative Editing Features: Implement real-time collaborative editing features, allowing multiple users to work on the same project simultaneously.
  • Niche Template Packs: Offer specialized template packs tailored to specific industries or use cases (e.g., real estate, e-commerce, event planning).
  • Integration with Stock Photo Libraries: Seamlessly integrate with popular stock photo libraries, allowing users to easily access and incorporate high-quality images into their projects.
  • Advanced Animation Tools: Expand the animation capabilities of the app, allowing users to create more complex and engaging animated content.

Trends and Observations

  • Positive Sentiment: The overwhelming majority of users express positive sentiment towards the app.
  • Recurring Issues: Pricing and tool reliability are the most frequently mentioned issues.
  • Feature Requests: Users consistently request more assets, video editing improvements, and cross-device syncing.
  • Language Preferences: Many reviews are in languages other than English, such as Spanish, indicating a global user base.

Conclusion

Bazaart is a highly regarded app with a strong user base. Its ease of use, versatile features, and frequent updates are major strengths. However, addressing the identified pain points related to pricing, tool reliability, and feature limitations is crucial for improving user satisfaction and retention. By prioritizing the recommended actions, Bazaart can solidify its position as a leading photo and video editing app.

Overall, the app is recommended but with a strong emphasis on addressing the negative feedback regarding pricing and functionality.

Original App Link

https://apps.apple.com/us/app/bazaart-design-photo-video/id515094775?uo=2