Customer Reviews (500)

Shan N. • 2025-03-27T10:47:06-07:00

I’ve had Scanner Pro for at least 6 years. I don’t use it a lot, but whenever I do need it, I’m so, so glad I have it. I’ve never had a problem or experienced a glitch with this app.

Papa Chale • 2025-03-26T18:38:09-07:00

sería maravilloso

Rcastro901 • 2025-03-26T15:40:02-07:00

Well it’s been working , some glitches some time I was expecting a more profesional looking Pictures , and the process of saving pictures is not that good

Summary of Key Insights

Scanner Pro generally receives positive feedback, with users praising its ease of use, high-quality scans, and convenience. However, recent updates seem to have introduced some issues, including crashes, loss of previously stored scans, problems with border detection, and difficulties with cloud syncing. Some users also express frustration with the shift towards a subscription model and the removal of features previously included in the paid version. While many long-time users remain loyal, these issues are causing dissatisfaction among others.

  • Overall Sentiment: Positive, but trending downwards due to recent issues.

  • Quantitative Metrics:

    • Overall Rating (implied): High based on the provided score distribution.
    • Score Distribution: 5-star (72.2%), 4-star (4%), 3-star (5%), 2-star (5.6%), 1-star (13.2%)

  • Key Strengths: Ease of use, scan quality, convenience, integration with cloud services (when working properly).

  • Key Weaknesses: Recent instability (crashes, data loss), border detection issues, cloud sync problems, user interface issues after updates, transition to subscription model, perceived removal of previously paid-for features.

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: Reviews appear to be a mix of recent and older, but the majority seem to be from the last few months, up to July 2024.
  • Analysis Methods: Manual review of each review to identify key themes, sentiment, and feature requests. Keyword extraction was used to identify frequently mentioned issues.

Key User Pain Points

  • Crashes and Instability: Many users report frequent crashes, especially after updates, leading to data loss and frustration.
  • Data Loss: Several users have experienced the loss of previously stored scans after updating the app or due to syncing issues.
  • Border Detection Issues: Recent updates have made automatic border detection less accurate, requiring manual adjustments.
  • Cloud Syncing Problems: Users are experiencing difficulties with cloud syncing, including failed uploads, duplicated files, and loss of access to documents stored in the cloud.
  • Subscription Model: Transition to a subscription model has angered users who previously purchased the app outright and feel features they paid for are now behind a paywall.
  • User Interface Issues: Some users find the user interface has become less intuitive after updates.
  • Fax Issues: Some users are reporting that the fax function is not working correctly, or that they are being charged extra for faxes.
  • Camera Issues: Some users are reporting issues with the camera not focusing or snapping pictures automatically.

Frequently Requested Features

  • Improved Folder Organization: Users want the ability to create sub-folders for better organization.
  • PC App: A desktop version of the app for easier editing and management of scans.
  • Document Splitting Feature: A feature to split documents.
  • More Cloud Storage Options: Users want support for more cloud storage services (e.g., pCloud, Sync.com).
  • Customizable File Naming: Users want more control over the naming structure of scanned files, particularly date formatting.
  • "Magic Wand" Photo Editing: A one-button photo enhancement option.
  • Ability to Re-order and Delete Pages: Users need to be able to re-order and delete pages within PDFs.

Strengths and Positive Aspects

  • Ease of Use: Many users praise the app's intuitive interface and ease of use, especially for basic scanning tasks.
  • Scan Quality: The app generally produces high-quality scans with good clarity and automatic adjustments for perspective and lighting.
  • Convenience: Users appreciate the convenience of having a scanner on their phone for quick document capture and sharing.
  • Cloud Integration: Integration with cloud storage services (Dropbox, Google Drive, etc.) is a popular feature, although recent issues have diminished its reliability.
  • PDF Creation: Easy and fast conversion of scans to PDF format is highly valued.
  • OCR Functionality: The OCR feature is appreciated for making scans searchable and editable.
  • Time-Saving: Many users find the app saves them significant time compared to using a traditional scanner.
  • Excellent Customer Support: Some users have had positive experiences with the customer support team, who are responsive and helpful.

Prioritized Action Recommendations

  • High Priority:
    • Address Crashes and Instability: Investigate and fix the root causes of the frequent crashes reported by users.
    • Resolve Data Loss Issues: Implement measures to prevent data loss during updates or syncing. Provide a clear recovery process for users who have lost data.
    • Improve Border Detection: Revisit the border detection algorithm and address the accuracy issues reported by users.
    • Fix Cloud Syncing Problems: Thoroughly test and debug the cloud syncing functionality to ensure reliable uploads and downloads.
  • Medium Priority:
    • Re-evaluate Subscription Model: Consider offering a one-time purchase option for users who prefer it, or provide more value in the subscription model to justify the cost.
    • Improve User Interface: Address user concerns about the user interface becoming less intuitive after updates. Consider reverting to a previous design or providing more customization options.
    • Enhance Fax Functionality: Fix any issues with the fax function and provide clearer pricing information.
    • Implement Requested Features: Prioritize the most frequently requested features, such as improved folder organization and a PC app.
  • Low Priority:
    • Minor UI Tweaks: Address minor UI issues reported by users.
    • Expand Cloud Storage Options: Add support for less common cloud storage services.

Opportunities for Startup Ideas

  • Document Management System with Robust Version Control: A cloud-based document management system that automatically tracks changes and allows users to revert to previous versions, addressing the data loss concerns.
  • AI-Powered Border Detection and Image Enhancement: An app that uses AI to accurately detect document borders even in challenging conditions and automatically enhances image quality.
  • Subscription-Free Scanner App with Advanced Features: A scanner app that offers advanced features without requiring a subscription, potentially monetized through one-time purchases or optional add-ons.
  • Document Scanner App with PC/Mac Integration: An app that seamlessly integrates with a desktop application allowing users to manage, edit, and organize their scanned documents across devices.

Trends and Observations

  • Negative Sentiment Increase: There is a noticeable increase in negative sentiment in recent reviews, primarily due to the issues introduced by recent updates.
  • Long-Time User Dissatisfaction: Many long-time users are expressing disappointment with the app's direction, particularly the shift to a subscription model and the perceived removal of previously paid-for features.
  • Language Preferences: Predominantly English reviews, with some reviews in Spanish, Chinese, Arabic and other languages.
  • Device-Specific Issues: Some users are reporting issues specific to certain iPhone models (e.g., iPhone 15 Pro), suggesting potential device compatibility problems.
  • Impact of External Events: One user mentioned a gap in quality due to the app being Ukraine-based and impacted by the war, indicating potential disruptions to development.

Conclusion

Scanner Pro remains a popular and useful app, but recent issues are negatively impacting user satisfaction. Addressing the crashes, data loss, border detection problems, and cloud syncing issues is crucial to maintaining the app's reputation and preventing user attrition. Re-evaluating the subscription model and addressing user concerns about previously paid-for features could also improve sentiment. By prioritizing these actions, the developers can restore Scanner Pro to its former status as a top-rated scanning app.

Original App Link

https://apps.apple.com/us/app/scanner-pro-scan-documents/id333710667?uo=2