Customer Reviews (16)

Serdal Öncü • 2025-09-27T09:42:51.933Z

i am not able to do money transfer or to withdraw any money Damn at you teb bankası you just ruined my weekend

Kahraman Taşdelen • 2025-09-25T05:59:51.387Z

nfc ile ödeme seçeneği çalışmıyor aylardır çözmüyorsunuz 23.09.2024 tarihinde maille iletmişim konuyu, bugün tekrar ilettim çözümsüzlüğünüz memnuniyetsizliğe sebep oluyor.

Gunay S. • 2025-09-22T06:33:46.255Z

puanini dusurdum cunku durmadan internet yok diyor. bir turlu giris yapamiyorum. yapabilsem bile bi yerden sonra kendi kendine internet yok diye cikis yapiyor. onceden boyle degildi, durup dururken boyle yapmaya basladi. kotu bir deneyim sunuyor. bu sorunun duzeltilmesini bekliyorum.

Summary of Key Insights

The CEPTETEB app receives overwhelmingly negative feedback, with a very low average rating. The primary issues revolve around technical malfunctions, unreliable features (like NFC payment and ID verification), and poor customer support. While a few users express positive sentiments, the vast majority of reviews highlight frustrating experiences and unmet expectations. The app struggles with basic functionality, leading to significant user dissatisfaction.

  • Strengths: Very few, mostly related to the general concept of mobile banking.
  • Weaknesses: Technical issues, unreliable features, poor customer support, frustrating user experience.
  • Overall Sentiment: Very Negative
  • Overall Rating: Low (significantly skewed towards 1-star reviews)
  • Score Distribution: 1-star: 68.75%, 2-star: 12.5%, 3-star: 6.25%, 4-star: 0%, 5-star: 12.5%

Data & Methodology Overview

  • Data Sample Size: 16 reviews
  • Time Frame: Not explicitly stated, but likely recent based on the content.
  • Analysis Methods: Sentiment analysis (manual), keyword extraction (manual), frequency analysis of mentioned issues.

Key User Pain Points

  • Technical Issues/Bugs: The most prevalent issue is the app's instability and the presence of bugs. Users report problems with login, constant "no internet" errors despite having a connection, and the app freezing or crashing.
  • NFC Payment Problems: Many users complain about the NFC payment feature not working.
  • ID Verification Failure: The ID verification process, particularly the NFC-based reader, is frequently reported as non-functional.
  • Poor Customer Support: Users express dissatisfaction with the knowledge and helpfulness of customer service representatives. There are complaints about a lack of communication between different departments within TEB.
  • Unreliable Features: Some features, like limiting increasing, don't work as expected.
  • Android Auto Incompatibility: One user specifically mentions the lack of ATM withdrawal functionality through Android Auto, a feature available in other banking apps.
  • Security Concerns/Battery Drain: One user reports the app running in the background, potentially stealing location information and consuming battery.

Frequently Requested Features

Based on the reviews, there isn't a strong emphasis on new feature requests. The primary demand is for existing features to work reliably. A possible implicit request is better Android Auto integration for ATM withdrawals.

Strengths and Positive Aspects

  • Ease of use (Implied): The description focuses on ease of use, which suggests this is what they are aiming for.
  • Convenience (Implied): The description focuses on convenience, which suggests this is what they are aiming for.
  • Two reviews are positive ("on numara," "muhteşem"), suggesting that for some users, the app meets their needs. However, these are very brief and lack detail.

Prioritized Action Recommendations

High Priority:

  • Fix Technical Bugs: Address the login issues, "no internet" errors, and app crashes immediately. This is the most frequently reported problem and severely impacts usability.
  • Repair NFC Payment Functionality: Investigate and resolve the issues preventing NFC payments from working correctly.
  • Improve ID Verification Process: Fix the ID verification process, especially the NFC-based reader, to allow users to complete the process successfully.
  • Enhance Customer Support: Train customer service representatives to be more knowledgeable and responsive. Improve communication between different departments within TEB.

Medium Priority:

  • Address Security Concerns: Investigate the report of background activity, location tracking, and battery drain. Implement measures to protect user privacy and optimize battery usage.
  • Improve Android Auto Integration: Add support for ATM withdrawals through Android Auto to match the functionality of other banking apps.

Low Priority:

  • Monitor user feedback for emerging feature requests and consider incorporating them into future updates.

Opportunities for Startup Ideas

  • Banking App QA/Testing Service: Offer a specialized QA and testing service specifically for banking applications, focusing on security, reliability, and user experience. The CEPTETEB reviews highlight a clear need for more thorough testing.
  • NFC Payment Troubleshooting Tool: Develop a mobile app that helps users diagnose and resolve issues with NFC payments, guiding them through common problems and offering solutions.
  • Customer Service Training Platform for Banks: Create a training platform that focuses on improving customer service skills for bank employees, emphasizing product knowledge, communication, and problem-solving.

Trends and Observations

  • Language Preference: Most reviews are in Turkish, indicating a primary user base in Turkey.
  • Sentiment Trend: The sentiment is overwhelmingly negative, suggesting a significant decline in user satisfaction.
  • Focus on Functionality: Users are primarily concerned with the app's core functionality rather than advanced features.

Conclusion

The CEPTETEB app is currently facing significant challenges related to technical reliability and customer support. Addressing these issues should be the top priority. While the app aims to provide convenient mobile banking services, its current state is causing frustration and dissatisfaction among users. A concerted effort to fix bugs, improve customer support, and enhance security is crucial for restoring user confidence and achieving the app's intended purpose.

Overall Recommendation: The app requires immediate and substantial improvements to address critical technical issues and customer support deficiencies.

Original App Link

https://play.google.com/store/apps/details?id=com.teb&pcampaignid=web_share