Customer Reviews (100)

Bernie Farrell • 2025-03-21T09:58:00.833Z

excellent

J.S. Wang • 2025-03-19T02:32:36.111Z

hope to integrate with Health Connect

Viren Dudeja • 2025-03-18T12:45:00.489Z

great app

Summary of Key Insights

The InBody app generally receives positive feedback for its detailed body composition analysis, ease of use, and motivational tracking features. Users appreciate the ability to monitor progress over time and gain insights into their health. However, significant issues exist with login problems, data loss, app crashes, and connectivity with devices, which negatively impact the user experience. While the core functionality is well-received, reliability and support need improvement.

  • Strengths: Detailed body composition analysis, user-friendly interface, motivational progress tracking, clear data presentation.
  • Weaknesses: Login issues, data loss, app crashing/instability, connectivity problems (Bluetooth, Wi-Fi, Samsung Health), lack of customer support responsiveness, missing features (manual data input, data export).
  • Overall Sentiment: Positive, but tempered by recurring technical issues.
  • Overall Rating (estimated): Based on the score distribution, the average rating is approximately 4.1 stars.
  • Score Distribution: 63% 5-star, 5% 4-star, 8% 3-star, 5% 2-star, 19% 1-star.

Data & Methodology Overview

  • Data Sample Size: 100 reviews.
  • Time Frame: The reviews span from recent to at least 2022.
  • Analysis Methods: Sentiment analysis (categorizing reviews as positive, negative, or neutral), keyword extraction (identifying frequently mentioned issues and features), and thematic analysis (grouping similar complaints and suggestions). The score distribution was used to estimate the average rating.

Key User Pain Points

  • Login Issues: Many users report difficulty logging in, especially after registering on another device or after updates. This includes problems with password resets, verification codes, and the "email already exists" error. Impact: Prevents users from accessing their data and using the app.
  • Data Loss: A significant number of users have experienced loss of historical data, sometimes after updates or switching devices. Impact: Undermines trust in the app's reliability and discourages long-term use.
  • App Crashing/Instability: Users report frequent crashes, slow loading times, and the app not opening. Impact: Frustrates users and makes the app unusable.
  • Connectivity Problems: Issues with connecting to InBody devices (scales, blood pressure monitors) via Bluetooth or Wi-Fi, as well as problems syncing data with Samsung Health. Impact: Limits the app's functionality and integration with other health platforms.
  • Lack of Customer Support: Users complain about the lack of responsiveness from customer support when they encounter problems. Impact: Exacerbates frustration and makes it difficult to resolve issues.
  • Password Issues: The password requirement of no capital letters causes confusion. Impact: Prevents users from accessing their data and using the app.

Frequently Requested Features

  • Manual Data Input: Users want the ability to manually input data, such as waist measurements or other body metrics, to supplement InBody scans.
  • Data Export: Users request the ability to export their InBody data as a PDF or other formats for sharing with healthcare professionals or for personal record-keeping.
  • Health Connect Integration: Users are requesting integration with the Health Connect platform.
  • Height Unit Switching: Users want to easily switch between cm and feet in the height section.

Strengths and Positive Aspects

  • Detailed Body Composition Analysis: Users appreciate the app's ability to provide a comprehensive breakdown of muscle mass, fat mass, and body water.
  • User-Friendly Interface: Many users find the app easy to use and understand, with clear diagrams and explanations.
  • Motivational Progress Tracking: The app helps users track their progress over time, which motivates them to continue their fitness journey.
  • Clear Data Presentation: The app presents data in a visually appealing and easy-to-interpret format.
  • Wear OS Support: The addition of Wear OS support is a positive development.

Prioritized Action Recommendations

High Priority:

  • Fix Login Issues: Address the root causes of login problems, including password resets, verification codes, and the "email already exists" error. Implement a robust login system and provide clear instructions for users.
  • Prevent Data Loss: Implement measures to prevent data loss, such as regular backups and data migration tools. Provide a way for users to recover lost data.
  • Improve App Stability: Optimize the app's performance to reduce crashes, slow loading times, and other stability issues. Conduct thorough testing before releasing new updates.
  • Enhance Connectivity: Improve the reliability of connections to InBody devices and other health platforms (e.g., Samsung Health). Provide troubleshooting guides for common connectivity problems.
  • Improve Customer Support: Provide prompt and helpful customer support to address user issues. Implement a ticketing system and track response times.

Medium Priority:

  • Implement Manual Data Input: Add the ability for users to manually input data, such as waist measurements or other body metrics.
  • Add Data Export Functionality: Allow users to export their InBody data as a PDF or other formats.
  • Implement Health Connect Integration: Integrate with the Health Connect platform.
  • Improve Password Requirements: Remove the restriction on capital letters in passwords or provide a clearer explanation of the password requirements.

Low Priority:

  • Add Height Unit Switching: Allow users to easily switch between cm and feet in the height section.

Opportunities for Startup Ideas

  • Automated Data Recovery Service: A service that automatically backs up and restores InBody data in case of data loss.
  • InBody Device Connectivity Troubleshooter: An app or tool that helps users diagnose and fix connectivity problems with InBody devices.
  • Personalized Fitness Plans Based on InBody Data: A service that creates customized fitness plans based on a user's InBody composition analysis.
  • Community Forum for InBody Users: A forum where users can share tips, ask questions, and connect with other InBody users.

Trends and Observations

  • Recurring Technical Issues: The same technical issues (login problems, data loss, app crashes) have been reported repeatedly over time, suggesting that these problems have not been adequately addressed.
  • Language Preference: Predominantly English reviews, but some reviews are in other languages (e.g., Spanish, Chinese).
  • Samsung Health Integration: A recurring theme is the desire for seamless integration with Samsung Health.
  • Positive Sentiment Towards Core Functionality: Users consistently praise the app's detailed body composition analysis and motivational features.

Conclusion

The InBody app has the potential to be a valuable tool for health and fitness tracking. However, recurring technical issues and a lack of responsive customer support are undermining the user experience. Addressing these problems should be the top priority. Implementing the requested features (manual data input, data export) would further enhance the app's value. By focusing on reliability, support, and user-requested features, InBody can solidify its position as a leading body composition analysis app.

Overall Recommendation: Prioritize fixing technical issues and improving customer support to enhance user satisfaction and retention.

Original App Link

https://play.google.com/store/apps/details?id=com.inbody2014.inbody