Customer Reviews (100)

Phyllis Honeycutt • 2025-03-31T06:51:53.230Z

it is fun until it goes to the TEMU add. Your stuck in a loop. can't get back to the puzzle. I timed it and even after waiting 5 minutes, your still stuck in a loop. can't "X" back.

Jan • 2025-03-31T06:00:08.453Z

so far fun great puzzles

Cindy Parchim • 2025-03-31T04:43:43.727Z

love puzzles

Summary of Key Insights

Jigsawscapes enjoys a generally positive reception, evidenced by a high percentage of 5-star reviews (71%). Users appreciate its relaxing nature, the variety of puzzles, and the ability to adjust difficulty. However, several significant pain points emerge, primarily related to intrusive and excessive advertising, app crashes leading to lost progress, and unwanted "help" features. Some users also dislike changes to the "Journey" mode, which they feel has become less unique. The overall sentiment is positive, but addressing the identified issues is crucial for maintaining and improving user satisfaction.

Quantitative Metrics:

  • Overall Rating: Not explicitly stated, but inferred to be high based on the score distribution.
  • 5-Star Reviews: 71%
  • 4-Star Reviews: 9%
  • 3-Star Reviews: 5%
  • 2-Star Reviews: 6%
  • 1-Star Reviews: 9%

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not specified, but assumed to be recent based on mentions of specific updates and features.
  • Analysis Methods: Sentiment analysis based on review text, keyword extraction to identify recurring themes and issues, and frequency analysis to prioritize user feedback.

Key User Pain Points

  • Excessive and Intrusive Advertising: This is the most frequently mentioned issue. Users complain about the length and frequency of ads, ads that loop and cannot be closed, and deceptive ads that redirect to other apps (e.g., Shein, Temu). Some users specifically mention ads appearing even though the game claims to be ad-free.
  • App Crashes and Lost Progress: A significant number of users report the app crashing unexpectedly, leading to the loss of progress on puzzles. This is a major source of frustration.
  • Unwanted "Help" Features: Some users find the game's automatic placement of pieces and the accompanying "thumbs up" annoying and condescending. They prefer to solve the puzzles independently.
  • Changes to "Journey" Mode: Users who enjoyed the unique puzzle types within the "Journey" mode are disappointed that it has been reduced to regular jigsaw puzzles.
  • Freezing/Lag: Some users report that the puzzle pieces freeze and they have to wait before being able to move them again.
  • Download Issues: A user reported that puzzles are not downloading fully after the last update.
  • Vibration: A user hates the new vibration that can not be turned off.
  • Inability to Scroll Through Puzzle Pieces: A user reported that they are unable to scroll through the rows of puzzle pieces and select multiple at a time on their new phone.
  • Locked Puzzles: A user reported that they are unable to unlock locked puzzles.

Frequently Requested Features

  • Option to Remove Ads (Paid or Otherwise): Many users express a willingness to pay to remove ads and improve the overall experience.
  • Option to Hide Completed Puzzles: Users want a way to filter out completed puzzles to easily find new ones.
  • Option to Disable Automatic Help/Hints: Users want the ability to turn off the game's automatic placement of pieces.
  • Bring Back Original "Journey" Mode: Restore the variety of puzzle types that were previously available in the "Journey" mode.
  • Option to Pull Up Outside Pieces First: Users would like to be able to filter for the edge pieces first.

Strengths and Positive Aspects

  • Relaxing and Enjoyable Gameplay: The most common positive feedback is that the game is relaxing and helps users de-stress.
  • Variety of Puzzles: Users appreciate the wide selection of puzzles and categories.
  • Adjustable Difficulty: The ability to choose the number of pieces allows users to tailor the difficulty to their skill level.
  • High-Quality Images: Users praise the high-definition and colorful images used in the puzzles.
  • Offline Play: The ability to play puzzles offline is a appreciated.
  • Good Brain Exercise: Some users feel the game helps them work their brain.
  • No Missing Pieces: Users like that there are no missing pieces.

Prioritized Action Recommendations

High Priority:

  • Address Advertising Issues:
    • Reduce the frequency and length of ads.
    • Ensure ads are not deceptive or misleading.
    • Fix the looping ad issue that prevents users from returning to the game.
    • Consider offering a reasonably priced ad-free option.
  • Fix App Crashes and Data Loss:
    • Investigate and resolve the cause of app crashes that lead to lost progress.
    • Implement a robust save system to prevent data loss.

Medium Priority:

  • Provide Option to Disable Automatic Help:
    • Add a setting to disable the automatic placement of pieces and associated "thumbs up."
  • Re-evaluate "Journey" Mode Changes:
    • Consider restoring some of the original puzzle types from the "Journey" mode or introducing new, unique challenges.
  • Address Freezing/Lag:
    • Investigate and resolve the issue that causes puzzle pieces to freeze.

Low Priority:

  • Add Option to Hide Completed Puzzles:
    • Implement a filtering system to hide completed puzzles.
  • Add Option to Pull Up Outside Pieces First:
    • Implement a filtering system to show only the edge pieces.
  • Investigate Vibration:
    • Add an option to turn off the vibration.
  • Investigate Issue with Scrolling Through Puzzle Pieces:
    • Investigate and resolve the issue that causes the inability to scroll through the rows of puzzle pieces and select multiple at a time.
  • Investigate Issue with Locked Puzzles:
    • Investigate and resolve the issue that prevents users from unlocking locked puzzles.
  • Address Spelling Errors in Ads:
    • Ensure all marketing materials are free of grammatical errors.

Opportunities for Startup Ideas

  • Premium Puzzle Subscription Service: Offer a subscription service with ad-free gameplay, exclusive puzzles, and advanced features like custom puzzle creation or collaborative puzzle solving.
  • Puzzle Marketplace: Create a platform where users can buy and sell custom puzzle designs.
  • Adaptive Difficulty Puzzles: Develop puzzles that dynamically adjust their difficulty based on the user's skill level.
  • AR Puzzle Experience: Integrate augmented reality to allow users to solve puzzles in a real-world environment.

Trends and Observations

  • Negative Sentiment Driven by Ads and Crashes: The majority of negative reviews center around advertising and app stability issues.
  • Desire for Control and Customization: Users want more control over their gameplay experience, including the ability to disable unwanted features and customize the interface.
  • Nostalgia for Previous Features: The negative feedback regarding the "Journey" mode suggests that users value unique and engaging content beyond traditional jigsaw puzzles.

Conclusion

Jigsawscapes has a strong foundation with its relaxing gameplay, diverse puzzle selection, and adjustable difficulty. However, the intrusive advertising and app instability are significantly detracting from the user experience. Addressing these issues is crucial for retaining existing users and attracting new ones. Prioritizing bug fixes, reducing ad frequency, and offering an ad-free option would greatly improve user satisfaction. Re-evaluating the "Journey" mode and providing more customization options would further enhance the app's appeal.

Overall Recommendation: Focus on improving app stability and reducing advertising to capitalize on the game's existing strengths and positive user sentiment.

Original App Link

https://play.google.com/store/apps/details?id=jigsaw.puzzle.game.banana