Customer Reviews (100)

Lukna Bujuk • 2025-03-25T05:43:55.560Z

nice knowing that human being a good time

Ping Chen • 2025-03-25T05:21:51.182Z

It's a great app and amazing I just don't the coin system since I don't spend money but I can see why they have it and overall it's very good.

Thalia Purifoy Thompson • 2025-03-25T04:14:14.500Z

I loves

Summary of Key Insights

  • WEBTOON enjoys a generally positive sentiment, with a high percentage of 5-star reviews (68%). Users appreciate the variety of content, engaging stories, and ease of use.
  • The primary weakness is the coin system and the increasing monetization, which frustrates users who prefer free content or find the coin acquisition process cumbersome. Some users also dislike the new layout and missing features.
  • The app's strong points are its vast library of webcomics, diverse genres, and the ability to discover new content.

Quantitative Metrics:

  • Overall Rating: Approximately 4.4/5 (calculated based on the star distribution)
  • 5-Star Reviews: 68%
  • 4-Star Reviews: 16%
  • 3-Star Reviews: 4%
  • 2-Star Reviews: 4%
  • 1-Star Reviews: 8%

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not explicitly stated, assuming recent reviews based on version number (3.6.1).
  • Analysis Methods: Sentiment analysis (identifying positive, negative, and neutral sentiments), keyword extraction (identifying recurring themes and issues), and frequency analysis (determining the most common topics).

Key User Pain Points

  • Coin System/Monetization: The most significant pain point. Users dislike having to pay for content, the difficulty of earning free coins (through tasks that may not work properly), and the feeling that the app is becoming increasingly greedy.
  • Layout Changes/Missing Features: Some users dislike the new layout, specifically mentioning the removal of the side-scrolling banner.
  • Ads: Although not a dominant theme, some users find ads annoying.
  • Technical Issues: A small number of users experienced issues with account creation or content being cut off by the camera hole on their devices.

Frequently Requested Features

  • Bring back the side-scrolling banner: Users want an easier way to discover new content.
  • Collections/Organization: Users with many subscriptions want a way to organize their comics into collections.
  • More BL (Boys' Love) content: Specifically requested by one user.

Strengths and Positive Aspects

  • Vast Library/Variety of Content: Users appreciate the wide selection of webcomics across different genres.
  • Engaging Stories: Many users find the stories interesting and addictive.
  • Ease of Use: The app is generally considered easy to navigate and use.
  • Good Organization: Some users like the way the app is organized and how it adjusts to reading preferences.
  • Offline Reading: Users appreciate the ability to download content for offline reading.
  • Safe Content: Some users appreciate the relative lack of sexually explicit or violent content in many comics.

Prioritized Action Recommendations

High Priority:

  • Re-evaluate the Coin System: Address user concerns about the cost of content and the difficulty of earning free coins. Consider alternative monetization strategies that are less intrusive or offer more value to users. Investigate and fix the treasure hunt coin claiming issues.
  • Address Layout Issues: Review the recent layout changes and address any usability problems reported by users, especially the missing side-scrolling banner.

Medium Priority:

  • Improve Content Discovery: Implement features that help users find new comics, such as improved recommendations or curated collections.
  • Enhance Organization: Add the ability to create collections or folders to organize subscribed comics.
  • Optimize for Different Devices: Ensure the app displays correctly on various devices, including those with camera cutouts.

Low Priority:

  • Reduce Ads: Explore ways to minimize the intrusiveness of ads.
  • Expand Content Variety: Consider adding more content in specific genres, such as BL, based on user demand.

Opportunities for Startup Ideas

  • Alternative Monetization Platform for Webcomics: A platform that offers a more user-friendly and transparent monetization system for webcomic creators and readers. This could involve a subscription model, a tip jar system, or a more rewarding ad-based system.
  • Webcomic Discovery Tool: A tool that helps users discover new and interesting webcomics based on their preferences, using advanced filtering and recommendation algorithms.

Trends and Observations

  • Monetization is a Growing Concern: The negative reviews primarily focus on the increasing monetization of the app, suggesting a recent shift in the app's strategy.
  • Genre Preferences: There is a clear interest in romance, action, and comedy genres, as well as a specific demand for BL content.
  • Positive Sentiment Dominates: Despite the monetization concerns, the overall sentiment remains positive, indicating that the app still provides significant value to its users.

Conclusion

WEBTOON is a popular app with a strong user base, thanks to its vast library of engaging webcomics and user-friendly interface. However, the increasing monetization is a major concern that needs to be addressed to maintain user satisfaction. By re-evaluating the coin system, improving content discovery, and addressing usability issues, WEBTOON can solidify its position as the leading platform for webcomics.

Overall Recommendation: Address monetization concerns promptly to prevent user churn and maintain a positive user experience.

Original App Link

https://play.google.com/store/apps/details?id=com.naver.linewebtoon