Customer Reviews (100)

GeeGee L • 2025-03-25T07:43:48.389Z

disconnects from elm327 Bluetooth obd device, while another app works well with it. would appreciate a list of supported devices.

James • 2025-03-23T01:19:54.733Z

Useful, but the fuel economy setup could really use an idle time tracking function.

Ray Emert • 2025-03-12T02:31:33.481Z

Great app to use with your OBD2 module. I use it to clear the occasional code that pops up. It's a great app to inform you of problems before you take it to the mechanic for repairs.

Summary of Key Insights

The inCarDoc Pro | OBD2 app receives mixed reviews. While a significant portion of users praise its ease of use, functionality, and value, a substantial number report connectivity issues with ELM327 adapters and ECU, leading to frustration and refund requests. The app's ability to read and clear codes and provide real-time data is appreciated, but the inconsistency in connectivity and compatibility is a major weakness. The overall sentiment is moderately positive, but the negative reviews highlight critical reliability concerns. The app has a high percentage of 5-star reviews (62%), but also a significant number of 1-star reviews (25%), indicating a polarized user experience.

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not explicitly stated, but based on the version number (7.8.6), likely a recent snapshot.
  • Analysis Methods: Sentiment analysis (qualitative assessment of positive, negative, and neutral feedback), keyword extraction (identifying frequently mentioned terms and issues), and frequency analysis (determining the prevalence of specific complaints and requests).

Key User Pain Points

  • Connectivity Issues: The most significant problem is the app's inability to connect to ELM327 adapters and/or the car's ECU. This is frequently cited by users giving 1-star reviews, who report the app simply doesn't work for them.
  • ELM327 Compatibility: Users report that the app doesn't work with all ELM327 adapters, despite the app description claiming it does. This leads to frustration and accusations of false advertising. Some specifically mention issues with cheap "clones".
  • Refund Issues: Several users mention being denied refunds after the app failed to work.
  • Car Model/Year Compatibility: Some users report the app doesn't work with their specific car model or year, even within the OBD2 standard. A user mentioned incompatibility with cars newer than 2017.
  • Metric Option Missing: One user reported the lack of a metric option in the pro version.
  • Connection Instability: Users report that the app disconnects during use.

Frequently Requested Features

  • ABS Fault Reading and Testing: Several users specifically requested the ability to read and test ABS (Anti-lock Braking System) faults.
  • Motorcycle Support: One user requested support for motorcycles, noting a lack of competing apps in this area.
  • Idle Time Tracking for Fuel Economy: A user suggested adding an idle time tracking function to improve fuel economy calculations.
  • Boost Gauge: A user requested a specific boost gauge for turbocharged vehicles.
  • Entering Total Petrol Price and Amount: A user requested a feature to enter the total petrol price and amount to allow better fuel consumption accuracy.
  • Command Self Tests and Clear/Reset Modules A user requested the ability to command self tests and clear/reset modules

Strengths and Positive Aspects

  • Ease of Use: Many users praise the app for being easy to use and straightforward.
  • Code Reading and Clearing: The app's ability to read and clear engine codes is highly valued.
  • Real-Time Data: Users appreciate the ability to monitor real-time engine and vehicle parameters.
  • Detailed Fault Register: Some users find the fault register surprisingly detailed.
  • Value for Money: Some users see the app as a good budget OBDII scanner.
  • Fuel Consumption Tracking: The fuel consumption tracking feature is appreciated.
  • Stable and Reliable (for some users): Some users report the app is stable and reliable.

Prioritized Action Recommendations

  • High Priority: Improve ELM327 Compatibility: Thoroughly test and optimize the app for a wider range of ELM327 adapters, including common "clone" models. Provide a clear list of tested and supported adapters. Address the connectivity issues, potentially offering troubleshooting steps within the app.
  • High Priority: Address Connectivity Issues: Investigate and resolve the underlying causes of connectivity problems, potentially offering different connection modes or troubleshooting within the app.
  • High Priority: Improve Refund Process: Streamline the refund process for users who experience compatibility issues. Provide clear instructions and a responsive support channel.
  • Medium Priority: Expand Car Model/Year Support: Regularly update the app to support newer car models and years. Clearly communicate the supported range in the app description.
  • Medium Priority: Implement Requested Features: Consider adding the most frequently requested features, such as ABS fault reading/testing, motorcycle support, and a boost gauge.
  • Low Priority: Add Metric Option (if missing): Ensure the Pro version has a metric option for users worldwide.
  • Low Priority: Optimize Startup Behavior: Address the user concern about the app running at startup unnecessarily.

Opportunities for Startup Ideas

  • Motorcycle OBD2 App: Develop a dedicated OBD2 app specifically for motorcycles, addressing the identified gap in the market.
  • ELM327 Compatibility Tester: Create a separate app or tool that helps users test the compatibility of their ELM327 adapter with different OBD2 apps and vehicles.
  • Advanced Diagnostic Features as In-App Purchases: Offer advanced diagnostic features, such as ABS testing and module resetting, as optional in-app purchases for users who need them.

Trends and Observations

  • Polarized User Experience: The high number of both 5-star and 1-star reviews suggests a polarized user experience, likely driven by the app's inconsistent connectivity and compatibility.
  • Importance of Clear Communication: Many negative reviews stem from unmet expectations regarding ELM327 compatibility and car model support, highlighting the need for clear and accurate communication in the app description.
  • Bluetooth vs. Wi-Fi Dongles: One review indicated that the app is optimized for Bluetooth dongles. This could indicate a need to improve compatibility with WiFi dongles.
  • Ukrainian Origin Perception: One review associated the app's Ukrainian origin with being a scam. This highlights a potential need to build trust and transparency.

Conclusion

The inCarDoc Pro | OBD2 app has the potential to be a valuable tool for car owners, but its inconsistent connectivity and compatibility issues are significantly hindering its success. Addressing these issues should be the top priority. Improving communication, streamlining the refund process, and adding requested features can further enhance the user experience and improve the app's overall reputation. Focusing on reliability and compatibility will be crucial for long-term success.

Original App Link

https://play.google.com/store/apps/details?id=com.pnn.obdcardoctor_full