Customer Reviews (500)

Lucky4647 • 2025-01-18T02:34:58-07:00

I used this app to plan my trips and list day to day sightseeing. I use to be able to add a new place to sightsee to the phone app. But now it comes up with templates and I can't figure out how to get them gone and add my birding sights. I have to go to the web version to get my new place added. Please fix this!

Keever! • 2024-12-30T09:00:59-07:00

Downloading the maps take more power than I feel it should take when getting into the app the map takes forever to come up

Nyakpup • 2024-04-19T15:36:13-07:00

I’m in Spain. The map does not have much data. I downloaded the maps for the cities I am visiting, but most restaurants are not on the map. When I use it to navigate off line, it draws a straight line from point A to point B as if I’m a bird flying instead of walking on the streets. I don’t get it.

Summary of Key Insights

Tripomatic Trip Planner & Maps (formerly Sygic Travel) is a travel planning app that aims to provide an all-in-one solution for itinerary creation, discovery, and navigation. While the app has garnered praise for its ease of use, attractive design, and helpful features like offline maps and itinerary planning, it also faces significant criticism related to bugs, limited free functionality, a confusing user interface, and missing features. The overall sentiment is mixed, with a significant number of users expressing frustration with recent updates and the shift towards a more premium-focused experience. Quantitatively, the app has a decent rating, but the high number of 1-star reviews indicates a substantial segment of dissatisfied users. The app's score distribution shows that while many users love it (5-star reviews are the most numerous), a significant number find it unusable or not worth the cost (1-star reviews are the second most numerous).

Key Strengths:

  • Easy itinerary planning and organization.
  • Offline maps and GPS navigation (Premium).
  • Comprehensive information on attractions (descriptions, photos, hours, fees).
  • Ability to discover nearby points of interest.
  • Helpful for solo travelers and group planning (to some extent).

Key Weaknesses:

  • Frequent crashes and bugs.
  • Limited functionality in the free version.
  • Confusing user interface and difficult navigation.
  • Missing features (e.g., public transportation routing, flight/hotel integration, custom location search).
  • Syncing issues across devices.
  • Customer support responsiveness and issue resolution.
  • Inaccurate or outdated information.

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: The reviews span a long period, with some dating back to 2016 and earlier, up to the present. This makes it difficult to assess the impact of recent updates with precision.
  • Analysis Methods: The analysis involved a qualitative review of the provided reviews, extracting common themes, sentiments, and feature requests. No automated sentiment analysis or keyword extraction tools were used. The analysis focused on identifying recurring patterns and issues mentioned across multiple reviews.

Key User Pain Points

  • App Crashing/Bugs: Many users report frequent crashes, especially after updates, leading to data loss and frustration. This is a critical issue severely impacting usability.
  • Limited Free Functionality: Users feel that the free version is now too restricted, offering little value without a premium subscription. This is a major source of dissatisfaction.
  • Poor User Interface/Navigation: Many users find the app difficult to navigate and not intuitive, especially after recent updates. Changes in the UI have caused confusion and reduced usability.
  • Syncing Issues: Users experience problems syncing trips and data across different devices (iPhone, iPad, web).
  • Customer Support: Some users report slow or unhelpful customer support, particularly when dealing with subscription or technical issues.
  • Offline Map Problems: Some users complain that downloaded maps are deleted or don't work as expected, defeating the purpose of offline access.
  • Inaccurate Data: Users report inaccuracies in the app's database, including missing locations, outdated information, and incorrect navigation.
  • Route Planning Issues: Many users find the route planning to be inadequate, especially for walking routes and scenic routes.

Frequently Requested Features

  • Public Transportation Routing: Users want integration with public transportation options (e.g., Citymapper integration).
  • Flight/Hotel Integration: Users want the ability to import flight and hotel booking information directly into the app.
  • Custom Location Search/Adding: Users want an easier way to add custom locations (e.g., integration with Google Maps or other search engines).
  • Calendar Integration: Users want the ability to sync trips and itineraries with their device's calendar.
  • Improved Group Planning: Users want better collaboration tools for planning trips with friends and family.
  • "Completed" or "Visited" Markers: Users want a way to mark attractions as visited or completed within the itinerary.
  • Budgeting Tools: Users would like features to track expenses and budget for their trips.
  • Multi-Destination Road Trip Planning: Users want the ability to easily plan road trips with multiple stops.
  • Persian Language Support: A user specifically requested Persian language support.

Strengths and Positive Aspects

  • Easy Itinerary Planning: Users appreciate the app's ability to create and organize day-by-day sightseeing itineraries.
  • Map Integration: The integration of maps and attractions makes it easy to visualize and plan trips.
  • Offline Maps (Premium): The offline map feature is highly valued for navigating without an internet connection.
  • Comprehensive Information: Users find the descriptions, photos, opening hours, and admission fees helpful.
  • Time Estimates: The app's estimates of travel times and time spent at attractions are useful for planning.
  • PDF Export: The ability to export itineraries to PDF is appreciated for offline access and sharing.
  • Discovery of New Places: The app helps users discover interesting and popular places they might not have known about.

Prioritized Action Recommendations

High Priority:

  • Fix Crashing and Bugs: Invest significant resources in identifying and fixing the root causes of app crashes and bugs. Prioritize stability and reliability.
  • Improve User Interface: Redesign the user interface to be more intuitive and user-friendly. Address the confusion and frustration caused by recent changes. Conduct user testing to validate design changes.
  • Address Syncing Issues: Resolve the problems with syncing data across devices. Ensure that trips and itineraries are consistently synchronized.
  • Enhance Customer Support: Improve customer support responsiveness and issue resolution. Provide clear channels for users to report problems and receive timely assistance.

Medium Priority:

  • Re-evaluate Free Version Functionality: Offer more value in the free version to attract and retain users. Consider providing limited access to premium features or removing some restrictions.
  • Implement Public Transportation Routing: Integrate public transportation options to provide more comprehensive routing information.
  • Add Custom Location Search/Adding: Make it easier for users to add custom locations by integrating with Google Maps or other search engines.
  • Improve Accuracy of Data: Regularly update and verify the accuracy of the app's database of attractions, restaurants, and other points of interest.

Low Priority:

  • Implement Flight/Hotel Integration: Add the ability to import flight and hotel booking information directly into the app.
  • Add Calendar Integration: Integrate with device calendars to allow users to schedule trips and itineraries.
  • Improve Group Planning: Develop better collaboration tools for planning trips with friends and family.
  • Implement "Completed" or "Visited" Markers: Add a way to mark attractions as visited or completed within the itinerary.

Opportunities for Startup Ideas

  • AI-Powered Itinerary Optimization: Develop an AI-powered feature that automatically optimizes itineraries based on user preferences, interests, and real-time data (e.g., crowd levels, weather).
  • Hyperlocal Discovery Platform: Create a platform that focuses on discovering hidden gems and unique experiences in specific locations, catering to niche interests (e.g., birding sights, local artisan shops).
  • Personalized Travel Recommendations: Develop a personalized recommendation engine that suggests attractions and activities based on user profiles, travel history, and social connections.
  • Augmented Reality Travel Guide: Create an augmented reality app that overlays information and reviews onto real-world locations, providing an immersive and interactive travel experience.
  • Decentralized Travel Planning Platform: Build a decentralized platform that allows users to create and share travel itineraries, earning rewards for contributing valuable content and recommendations.

Trends and Observations

  • Negative Sentiment Towards Recent Updates: A significant number of users express dissatisfaction with recent updates, citing bugs, UI changes, and reduced functionality.
  • Shift Towards Premium Focus: Users perceive a shift towards a more premium-focused experience, with the free version becoming increasingly limited.
  • Desire for All-in-One Solution: Users want a single app that can handle all aspects of travel planning, from itinerary creation to booking flights and hotels.
  • Importance of Offline Functionality: Offline maps and access to itineraries are highly valued, especially for international travel.
  • Importance of Accurate and Up-to-Date Information: Users rely on the app to provide accurate and current information about attractions, opening hours, and prices.

Conclusion

Tripomatic Trip Planner & Maps has the potential to be a leading travel planning app, but it needs to address its current weaknesses to regain user trust and satisfaction. Prioritizing bug fixes, improving the user interface, and re-evaluating the free version's functionality are essential steps. By focusing on these areas and incorporating frequently requested features, Tripomatic can solidify its position as a valuable tool for travelers. Overall, while the app has many positive aspects, its recent issues require immediate attention to prevent further user churn and maintain a competitive edge.

Original App Link

https://apps.apple.com/us/app/tripomatic-trip-planner-maps/id519058033?uo=2