Customer Reviews (500)

GrainBowlEater • 2025-03-22T12:34:23-07:00

Works great with no issues.

SundanceOdyssey • 2025-03-21T00:49:35-07:00

It’s a good app overall, fills almost my current needs for reading comics. The only feature request I have is the possibility of notifications when new issues come out. The continue reading is a mix bag of showing when a series has a new issue out so I mostly just check the issue count to see if it’s changed, but if we could get a notification that a new issue has been added that would be great!

Doublek427 • 2025-03-20T10:55:34-07:00

Pretty easy interface and a LOT of titles. I bought a gift subscription for a family member but screwed up the email. Morgan at Marvel was awesome at getting it fixed really quickly. Top notch.

Summary of Key Insights

Marvel Unlimited is generally well-received, with a high percentage of 5-star reviews indicating strong user satisfaction. The app's extensive library and the ability to read a vast collection of comics for a relatively low subscription fee are major strengths. However, recurring technical issues, particularly related to login problems, download functionality, and reading progress tracking, detract from the user experience. Several users also expressed a desire for improved organization, search functionality, and social features. While the content is highly valued, the app's usability and stability need improvement. The overall sentiment is positive, but the issues mentioned above impact user experience significantly.

Quantitative metrics:

  • Overall Rating: High, based on the review distribution.
  • 5-Star Reviews: 68.8% (344/500)
  • 4-Star Reviews: 9.8% (49/500)
  • 3-Star Reviews: 4.8% (24/500)
  • 2-Star Reviews: 4.4% (22/500)
  • 1-Star Reviews: 12.2% (61/500)

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: Not specified, but assumed to be recent based on the version number and review content.
  • Analysis Methods:
    • Sentiment Analysis: Categorizing reviews as positive, negative, or neutral based on the language used.
    • Keyword Extraction: Identifying frequently mentioned issues, features, and sentiments.
    • Frequency Analysis: Counting the occurrences of specific keywords and phrases to determine the most common themes.

Key User Pain Points

  • Login/Subscription Issues: Many users report being logged out frequently, having to restore subscriptions, and the app not recognizing their active subscription. Impact: High frustration, inability to access paid content.
  • Download Functionality Problems: A significant number of users report that downloaded comics cannot be read offline, defeating the purpose of the download feature. Impact: Inability to read comics during travel or in areas with poor internet connectivity.
  • Reading Progress and Library Issues: Users frequently report that the app forgets their reading progress, marks read comics as unread, and loses their saved library. Impact: Frustration, difficulty keeping track of reading progress.
  • Search and Organization: Many users find the search function inadequate, the app difficult to navigate, and the organization of comics (especially during crossover events) confusing. Impact: Difficulty finding specific comics and following storylines.
  • Bugs and Glitches: Reports of app crashing, pages not loading, panel mode glitches, and other technical issues. Impact: Interrupted reading experience, frustration.
  • Cancellation Difficulties: Some users report difficulty canceling their subscriptions and continued billing after cancellation. Impact: Financial frustration and negative perception of the company.

Frequently Requested Features

  • Notifications for New Issues: Users want to be notified when new issues of their favorite series are released.
  • Improved Search Functionality: Users want a more robust search that delivers relevant results.
  • User-Created Reading Lists: The ability to create and share custom reading guides.
  • Offline Reading Fix: Reliable offline access to downloaded comics.
  • Audio Version/Read-Along: Some users requested an audio version or read-along feature.
  • Improved Organization/Navigation: Better ways to organize comics, especially during crossover events.
  • Alphabetical Scrolling: Alphabetical scrolling in series lists for easier navigation.
  • Language Translation: Support for more languages, such as Spanish and Arabic.
  • Desktop Version: A web-based version of the app for reading on computers.

Strengths and Positive Aspects

  • Extensive Library: The vast collection of over 30,000 comics is a major selling point.
  • Value for Money: Users feel that the subscription is worth the cost for the amount of content available.
  • Smart Panel/Dynamic Zoom: The panel-by-panel reading mode is praised for its immersive experience.
  • Reading Guides: The curated reading guides are helpful for new readers and those wanting to explore specific storylines.
  • Convenience: The app provides a convenient way to access and read comics anytime, anywhere.
  • Easy Interface: Many users find the interface easy to use.
  • High Quality Comics: The quality of the comics are insane, so many different varieties, styles, characters, and storylines

Prioritized Action Recommendations

High Priority:

  • Fix Login and Subscription Issues: Address the frequent logouts, subscription recognition problems, and restore subscription errors. This is a critical issue affecting access to paid content.
  • Ensure Reliable Offline Reading: Resolve the issues preventing downloaded comics from being read offline. This is a core feature that is not functioning as expected.
  • Address Reading Progress Loss: Fix the bug that causes the app to forget reading progress and mark read comics as unread. This significantly impacts user experience.
  • Improve Cancellation Process: Make the cancellation process clear and easy to use, and prevent unauthorized billing after cancellation.

Medium Priority:

  • Enhance Search Functionality: Implement a more robust search engine that delivers accurate and relevant results.
  • Improve App Navigation and Organization: Reorganize the app to make it easier to navigate and find specific comics, especially during crossover events.
  • Allow User-Created Reading Lists: Implement the ability for users to create and share custom reading lists.
  • Address Bugs and Glitches: Fix the reported bugs and glitches, such as app crashing and page loading errors.

Low Priority:

  • Add Notifications for New Issues: Implement notifications to alert users when new issues of their favorite series are released.
  • Explore Language Translation Options: Consider adding support for more languages.
  • Develop a Desktop Version: Explore the possibility of creating a web-based version of the app.
  • Consider an Audio Version/Read-Along: Investigate the feasibility of adding an audio version or read-along feature.

Opportunities for Startup Ideas

  • Comic Book Social Platform: A platform that integrates with comic subscription services (like Marvel Unlimited) and allows users to create and share reading lists, discuss comics, and connect with other fans.
  • AI-Powered Comic Recommendation Engine: An AI-powered service that analyzes user reading habits and preferences to provide personalized comic recommendations.
  • Comic Book Audiobook Service: A service that creates audio versions of popular comic books, complete with voice acting and sound effects.
  • Comic Book Organization Tool: A tool that helps comic readers organize their digital and physical collections, track reading progress, and discover new comics.

Trends and Observations

  • Technical Issues Dominate Negative Reviews: The majority of negative reviews focus on technical issues and usability problems rather than the content itself.
  • Desire for Community Features: There's a recurring theme of users wanting to connect with other comic fans and share their reading experiences.
  • Subscription Model Acceptance: While some users dislike subscription models, most seem to accept it as a necessary cost for the vast library of comics.
  • New Users and MCU Fans: Many new users are drawn to the app after becoming fans of the Marvel Cinematic Universe.
  • Device-Specific Issues: Some users report issues specific to certain devices (e.g., iPad).

Conclusion

Marvel Unlimited offers a valuable service with its extensive library of comics. However, technical issues and usability problems are detracting from the user experience. By prioritizing the fixes outlined above and considering the requested features, Marvel can significantly improve user satisfaction and retention. The strong positive sentiment surrounding the content suggests that addressing these issues will lead to even greater success for the app. Overall, resolving the technical issues and improving the user experience is highly recommended to capitalize on the app's potential.

Original App Link

https://apps.apple.com/us/app/marvel-unlimited/id607205403?uo=2