Customer Reviews (100)

Frank Agius • 2025-03-29T15:42:14.144Z

stopped showing events scheduled after April 1 2025

Window Man • 2025-03-25T23:01:45.815Z

crashing recently

rsglickman • 2025-03-20T19:00:40.870Z

Since your last update, the app has been crashing about 25% of the time.

Summary of Key Insights

TeamReach is generally well-received as a communication and scheduling tool for teams, clubs, and groups. Its ease of use and central communication hub are frequently praised. However, recent updates seem to have introduced stability issues (crashing, picture uploads) and notification problems. Several users also point out missing features, such as desktop/web access, better calendar integration, and advanced admin controls. The app is considered particularly useful for sports teams and activity groups. While customer service is often commended, the lack of an effective feedback mechanism within the app is a recurring concern. The overall sentiment is positive, but the recent negative reviews highlighting bugs and missing features suggest a need for immediate attention to stability and user-requested enhancements.

  • Overall Rating: Based on the provided score distribution, the average rating is approximately 4.04 stars (weighted average).
  • Sentiment: Generally positive, with many users praising its ease of use and helpfulness. However, a significant number of recent negative reviews highlight bugs and missing features.
  • Key Strengths: Ease of use, central communication hub, scheduling features, responsive customer service (especially Billy).
  • Key Weaknesses: Stability issues (crashing, picture uploads), notification problems, lack of desktop/web access, limited calendar integration, missing admin controls (deleting old messages, managing members).
  • Score Distribution:
    • 5-star: 45%
    • 4-star: 16%
    • 3-star: 14%
    • 2-star: 6%
    • 1-star: 19%

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not explicitly stated, but the reviews appear to be relatively recent, with mentions of "latest update" and specific dates (e.g., April 1 2025).
  • Analysis Methods: Manual review of the provided reviews, focusing on sentiment identification, keyword extraction (e.g., "crashing," "notifications," "calendar"), and issue categorization. No automated sentiment analysis tools were used.

Key User Pain Points

  • Crashing/Instability: Several users report the app crashing, especially after recent updates. This significantly impacts usability.
  • Notification Issues: Users are missing important updates due to inconsistent or delayed notifications.
  • Picture Upload Problems: Recent updates have broken picture uploads for some users.
  • Calendar Integration Limitations: Difficulty adding events to external calendars (Google Calendar), lack of attendee visibility on event pages.
  • Lack of Desktop/Web Access: Users want to be able to use the app on their computers.
  • Difficulty Deleting Old Content: Users want to be able to delete old messages, calendar events, and photos.
  • Login Issues: Some users are experiencing problems logging in, especially after switching phones or losing Facebook access.
  • Confusing UI/UX: Some users find the menu structure cumbersome and non-intuitive.
  • Bugs: Spacing disappearing, incorrect information related to the schools calendar for games,
  • Notification Issues: Notifications clearing all at once instead of individually. Tapping an event notification not taking the user to the event.

Frequently Requested Features

  • Desktop/Web Access: A web version of the app for computers.
  • Improved Calendar Integration: Seamless syncing with Google Calendar and other calendar apps, ability to see attendees directly on the event page.
  • Dark Mode: A dark mode option to reduce eye strain.
  • Video Sharing: Ability to share videos within the app.
  • Advanced Admin Controls: Ability to delete conversations, manage members more effectively, pin posts, and sync with Google Drive for file sharing.
  • Personal Calendar: A personal calendar view that aggregates events from multiple groups.
  • Customizable Notification Sounds: Ability to set custom notification sounds for the app.
  • Ability to change the recurring date of events.

Strengths and Positive Aspects

  • Ease of Use: Many users find the app easy to use and intuitive.
  • Central Communication Hub: The app provides a central place for team communication, eliminating the need for multiple channels.
  • Scheduling Features: The scheduling features are well-regarded, especially the ability to track availability and send reminders.
  • Customer Service: Users consistently praise the responsive and helpful customer service, particularly "Billy."
  • Free: The fact that the app is free is a major advantage.
  • Good for teams and easy ui for parents as well!
  • Safe Communication: Safe way for coaches, players, and parents to communicate without exchanging contact information.

Prioritized Action Recommendations

High Priority:

  • Fix Crashing Issues: Investigate and resolve the crashing issues reported by multiple users immediately. This is critical for app stability and user retention.
  • Address Notification Problems: Ensure that notifications are reliable and timely. Investigate and fix the reported issues with delayed or missing notifications.
  • Restore Picture Upload Functionality: Fix the broken picture upload functionality.
  • Improve Login Process: Streamline the login process and provide better password reset options.

Medium Priority:

  • Develop Desktop/Web Access: Prioritize development of a web version of the app to cater to users who prefer using it on their computers.
  • Enhance Calendar Integration: Improve calendar integration by allowing seamless syncing with external calendars and displaying attendee information directly on the event page.
  • Implement Dark Mode: Add a dark mode option to improve user experience, especially in low-light conditions.
  • Add Video Sharing Capabilities: Implement video sharing functionality to enhance communication and content sharing.
  • Improve Admin Controls: Enhance admin controls by allowing deletion of old messages, more effective member management, and pinning of important posts.
  • Address Spacing Bugs: Fix the bug where spaces disappear when typing certain phrases.

Low Priority:

  • Implement Customizable Notification Sounds: Allow users to set custom notification sounds for the app.
  • Address UI/UX Issues: Refine the UI/UX based on user feedback to improve intuitiveness.
  • Improve Profile Picture Resolution: Increase the resolution of profile pictures to prevent blurriness when viewed in full screen.
  • Add a field on the events to list the host

Opportunities for Startup Ideas

  • Team Communication Platform with Advanced Admin Controls: A team communication app that focuses on providing comprehensive admin controls for managing content, members, and permissions.
  • Calendar-Centric Group Management App: An app that prioritizes calendar integration and event management, with features like automated reminders, attendee tracking, and resource allocation.
  • Secure Communication App for Sports Teams: A communication app specifically designed for sports teams, with enhanced security features, parental controls, and tools for managing player information.
  • Integrated Sports Team Management Platform: An all-in-one platform that combines communication, scheduling, payment processing, and fundraising for sports teams.

Trends and Observations

  • Recent Negative Reviews: There's a noticeable increase in negative reviews related to recent updates, indicating a potential decline in app quality.
  • Customer Service Appreciation: Users consistently praise the customer service, suggesting that it's a key differentiator for the app.
  • Feature Requests: The feature requests are consistent across multiple reviews, indicating a clear demand for specific improvements.
  • Focus on Sports Teams: Many reviews mention using the app for sports teams, suggesting that this is a core user base.

Conclusion

TeamReach is a valuable tool for team communication and scheduling, but recent issues with stability and missing features are impacting user satisfaction. Addressing the high-priority action items (crashing, notifications, picture uploads) is crucial for maintaining a positive user experience. Implementing frequently requested features (desktop access, improved calendar integration) will further enhance the app's value and attract new users. By focusing on stability, user-requested enhancements, and responsive customer service, TeamReach can solidify its position as a leading team communication platform. Overall, it is recommended that the developers prioritize fixing the bugs and stability issues before adding new features.

Original App Link

https://play.google.com/store/apps/details?id=com.teamreach.app