Customer Reviews (100)

Dee Cornett • 2025-03-25T20:33:23.491Z

NO SUPPORT. NO HUMAN TO CONTACT. NO PRIOR NOTICE OF EXTREME COST INCREASE, DO NOT HAVE APP ON PHONE, CANNOT CANCEL OR GET $99.99 REFUND. LIKE OTHER REVIEWER- GOES IN CIRCLES TO FAQ & EMAILS STATING HOW GREAT THE APP WORKS!

Jamie Dennis • 2025-03-25T19:06:07.719Z

awesome

Scott Pettey • 2025-03-25T18:52:59.433Z

blocks so many spam calls. it's absolutely amazing. I love it

Summary of Key Insights

Robokiller is a spam call and text blocker app that aims to eliminate unwanted calls and messages. While many users praise its effectiveness in blocking spam calls, concerns arise regarding pricing, customer support, forced SMS app usage, and occasional blocking of desired calls/texts. The overall sentiment is mixed, with a significant portion of users experiencing issues that detract from the app's core functionality. The score distribution is heavily skewed towards positive reviews (52% 5-star), but a substantial number of 1-star reviews (26%) indicate significant dissatisfaction among a segment of users.

Key Strengths:

  • Effective at blocking a significant number of spam calls.
  • User-friendly interface for some users.
  • Answer bot feature is entertaining for some.

Key Weaknesses:

  • High cost and unexpected price increases.
  • Poor customer support.
  • Forced use of Robokiller's SMS app.
  • Occasional blocking of desired calls/texts.
  • App instability and lagging issues.

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not specified, but assumed to be recent based on review content.
  • Analysis Methods: Sentiment analysis (manual assessment based on review text), keyword extraction (identifying frequently used terms and phrases), and thematic analysis (grouping reviews based on common issues and positive aspects).

Key User Pain Points

  • High Cost/Unexpected Price Increases: Many users complain about the app's high subscription cost, particularly the weekly pricing ($4.99/week) and unexpected price increases. This is a major deterrent for many potential and existing users.
  • Poor Customer Support: A recurring theme is the lack of adequate customer support. Users report difficulty contacting support, slow response times, and unhelpful troubleshooting instructions.
  • Forced SMS App Usage: A significant number of users dislike the requirement to switch to Robokiller's SMS app to use the call blocking feature. This is seen as unnecessary and intrusive. Some users report issues with the Robokiller SMS app (delays, broken functionality).
  • False Positives (Blocking Desired Calls/Texts): Some users report that the app blocks calls or texts from contacts or important services like medical providers, leading to missed communication.
  • App Instability/Lagging: Several reviews mention lagging issues, problems with voicemail notifications, and general app instability.
  • Ineffectiveness: A subset of users report that the app doesn't effectively block spam calls, rendering it useless for them.

Frequently Requested Features

  • Improved AI Conversation for Answer Bots: One user suggested AI-powered answer bots that can have full conversations with spammers in real-time.
  • Call Blocking Only Option: Many users want the ability to use the call blocking feature without being forced to switch to Robokiller's SMS app.
  • More Granular Control over Blocking: Users would like more control over which numbers are blocked and unblocked, with easier methods to prevent blocking of contacts or known service providers.

Strengths and Positive Aspects

  • Effective Spam Call Blocking: Many users praise the app's ability to significantly reduce or eliminate spam calls.
  • User-Friendly Interface (for some): Some users find the app easy to set up and use.
  • Entertaining Answer Bots: The answer bot feature is appreciated by some users as a way to get "revenge" on spammers.
  • Personal Data Protection Feature: Some users appreciate the personal data protection feature which helps remove personal information from public search sites.

Prioritized Action Recommendations

High Priority:

  • Address Pricing Concerns: Re-evaluate the pricing structure to be more competitive and transparent. Clearly communicate any price changes well in advance. Offer more flexible subscription options (e.g., a basic call blocking only plan).
  • Improve Customer Support: Invest in improving customer support responsiveness and effectiveness. Provide multiple channels for support (e.g., phone, email, chat) and ensure timely responses.
  • Remove Forced SMS App Requirement: Make call blocking functionality independent of the SMS app. Allow users to choose whether or not to use Robokiller's SMS app.

Medium Priority:

  • Enhance Blocking Accuracy: Improve the algorithm to reduce false positives and allow users to easily whitelist important numbers.
  • Address App Instability and Lagging: Invest in improving app performance and stability. Fix reported bugs and address lagging issues.
  • Improve User Onboarding: Make the free trial and subscription process more transparent, clearly outlining the features included and the associated costs.

Low Priority:

  • Explore AI-Powered Answer Bots: Consider developing more advanced answer bot features, such as AI-powered conversations.
  • Enhance SMS App Functionality: If the SMS app is retained, address reported issues such as message delays and problems with media attachments.
  • Improve Vision Impaired Accessibility: Address the accessibility issues reported by users with vision impairments.

Opportunities for Startup Ideas

  • AI-Powered Spam Call Interceptor: Develop an AI-powered system that can engage spammers in real-time conversations, wasting their time and gathering intelligence on their methods.
  • Privacy-Focused Number Masking Service: Offer a service that provides users with temporary or masked phone numbers to use for online registrations and other situations where they don't want to reveal their real number.
  • Community-Driven Spam Reporting Platform: Create a platform where users can easily report spam calls and texts, contributing to a real-time, crowdsourced spam database.

Trends and Observations

  • Strong Initial Positive Sentiment, Followed by Frustration: Many users initially praise the app's effectiveness but later become frustrated by pricing, customer support, or functionality issues.
  • Sensitivity to Price Increases: Users are particularly sensitive to price increases, especially if they are not communicated clearly or if the app's performance doesn't justify the higher cost.
  • Privacy Concerns: Some users express concerns about the app's access to their text messages and personal data.

Conclusion

Robokiller has the potential to be a highly valuable app for blocking spam calls and texts. However, several key issues, particularly related to pricing, customer support, and forced SMS app usage, are detracting from the user experience. Addressing these issues is crucial to improving user satisfaction and retaining customers. By focusing on transparency, responsiveness, and user choice, Robokiller can solidify its position as a leading spam blocking app. Overall, addressing pricing concerns and the SMS app requirement are critical to improving the app's value proposition.

Original App Link

https://play.google.com/store/apps/details?id=com.robokiller.app