Customer Reviews (500)

hambone preston • 2025-03-21T20:57:54-07:00

I love using this for trail rides

Rickyj24 • 2025-03-21T17:17:24-07:00

Xxx

s.smokey • 2025-03-21T17:05:23-07:00

Great app to use when going on unmarked trails

Summary of Key Insights

The onX Offroad app is generally well-received, particularly for its offline map capabilities, trail database, and property line information. Users appreciate its ease of use for planning and navigating off-road adventures. However, recurring complaints about subscription management, app stability (crashing/freezing), inaccurate trail data, and limitations in offline map size need to be addressed. The overall sentiment is positive, reflected in the high percentage of 5-star reviews (74.6%). The app's strengths lie in its core functionality, while weaknesses stem from technical issues and user experience flaws.

Quantitative Metrics:

  • Overall Rating: ~4.5 stars (estimated from review distribution)
  • 5-Star Reviews: 74.6%
  • 4-Star Reviews: 6.2%
  • 3-Star Reviews: 3.4%
  • 2-Star Reviews: 3.4%
  • 1-Star Reviews: 12.4%

Key Strengths:

  • Offline map functionality
  • Extensive trail database
  • Property line information
  • Ease of use for planning and navigation
  • Good customer service (mentioned frequently)
  • CarPlay integration

Key Weaknesses:

  • Subscription cancellation difficulties
  • App instability (crashing, freezing, especially on iPad and with CarPlay)
  • Inaccurate or outdated trail information
  • Limited offline map size/resolution
  • Routing issues (not following created routes, routing on non-trail roads)
  • Inconsistent trail difficulty ratings
  • Feature limitations in free version

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: Reviews scraped on October 26, 2024, so span an unspecified but likely recent period prior to this date.
  • Analysis Methods:
    • Sentiment analysis (manual assessment based on review text and star rating)
    • Keyword extraction (manual identification of recurring themes and issues)
    • Frequency analysis (counting mentions of specific features, problems, and requests)

Key User Pain Points

  • Subscription Management Issues: A significant number of users report difficulty canceling subscriptions, unwanted charges, and lack of clear instructions for managing their accounts. Some feel "scammed" by the trial period.
  • App Instability: Crashing and freezing are frequently mentioned, especially on iPads and when using CarPlay. This disrupts navigation and route planning.
  • Inaccurate Trail Information: Users report outdated or incorrect trail data, including closed trails being listed as open and misclassified trail difficulty. This leads to wasted time and potential safety concerns.
  • Limited Offline Map Functionality: Users desire larger offline map areas and the ability to remove satellite imagery to increase coverage.
  • Routing Problems: The app sometimes fails to follow user-created routes or directs users onto highways when off-road trails are available.
  • Lack of Features in Free Version: Many users find the free version too limited to be useful, leading to frustration.
  • Syncing and Account Issues: Difficulty syncing data across devices and creating a single account across multiple OnX apps.

Frequently Requested Features

  • Buddy Tracking: The ability to see the location of other riders/users in real-time.
  • Improved Routing: More accurate routing that prioritizes trails and avoids highways.
  • Larger Offline Maps: The ability to download larger areas for offline use, or remove satellite imagery for expanded coverage.
  • Trail Difficulty Ratings: Standardized and consistent trail difficulty ratings, potentially with user-generated ratings or visual indicators like color-coding.
  • Trailer Parking Information: Information on trailer parking locations near trailheads.
  • GPX Import/Export Improvements: Support for larger GPX files and seamless integration with Garmin devices.
  • Waypoint Management: Ability to change the order of waypoints in a route.
  • Improved Trail Reporting: More robust reporting options for users to provide feedback on trail conditions, obstacles, and closures.
  • Turn-by-Turn Navigation: Clear turn-by-turn voice navigation for off-road trails.

Strengths and Positive Aspects

  • Offline Maps: The ability to download maps for offline use is consistently praised as a crucial feature for navigating in areas with no cell service.
  • Trail Database: Users appreciate the extensive database of trails and the ability to discover new areas.
  • Property Line Information: Access to property boundaries and landowner information is highly valued, especially by hunters and those concerned about trespassing.
  • Ease of Use: Many users find the app intuitive and easy to learn, even those with limited experience using mapping apps.
  • Customer Service: Positive experiences with customer support are frequently mentioned, with users praising the responsiveness and helpfulness of the support team.
  • CarPlay Integration: The ability to use the app with Apple CarPlay is seen as a major benefit.
  • Tracking Feature: The track recording feature is popular for logging rides and finding your way back.
  • Waypoint and Route Planning: Users like the ability to create waypoints, plan routes, and share them with friends.

Prioritized Action Recommendations

High Priority:

  • Improve Subscription Management: Simplify the cancellation process and provide clear instructions for managing subscriptions. Address issues with unwanted charges and trial periods.
  • Enhance App Stability: Fix the crashing and freezing issues, especially on iPads and with CarPlay. Invest in thorough testing and bug fixes.
  • Improve Trail Data Accuracy: Implement a system for verifying and updating trail information regularly. Encourage user reporting and provide tools for moderation.
  • Address Routing Issues: Improve the routing algorithm to prioritize trails, avoid highways, and accurately follow user-created routes.
  • Increase Offline Map Size: Allow users to download larger offline map areas or provide options to optimize storage (e.g., removing satellite imagery).

Medium Priority:

  • Implement Buddy Tracking: Add the ability to see the location of other users in real-time.
  • Standardize Trail Difficulty Ratings: Develop a consistent and reliable system for rating trail difficulty, potentially incorporating user feedback.
  • Add Trailer Parking Information: Include information on trailer parking locations near trailheads.
  • Improve GPX Integration: Increase the maximum GPX file size and improve compatibility with Garmin devices.
  • Enhance Waypoint Management: Allow users to change the order of waypoints in a route.
  • Expand Free Version Features: Offer more functionality in the free version to attract new users.

Low Priority:

  • Add Turn-by-Turn Navigation: Implement voice-guided turn-by-turn navigation for off-road trails.
  • Improve UI/UX: Address minor usability issues and improve the overall user experience.
  • Add More Map Layers: Consider adding layers for historic markers, mines, and ghost towns.

Opportunities for Startup Ideas

  • Off-Road Social Network: A social platform integrated with mapping and navigation, allowing users to connect with other off-roaders, share trails, and coordinate trips.
  • Trail Verification Service: A service that uses crowdsourcing and AI to verify and update trail information in real-time.
  • Offline Map Optimization Tool: A tool that allows users to customize and optimize offline map downloads for specific devices and storage capacity.
  • Subscription Management Service: A third-party service that helps users manage and cancel subscriptions for various apps and services, including OnX Offroad.
  • Off-Road Equipment Rental Marketplace: An online marketplace that connects off-road enthusiasts with rental equipment, such as ATVs, UTVs, and camping gear.

Trends and Observations

  • Strong User Loyalty: Many users express strong loyalty to the app and have been using it for several years.
  • Positive Customer Service Perception: The app is generally praised for its customer service and responsiveness.
  • CarPlay Integration is Key: The integration with Apple CarPlay is a significant factor for many users.
  • Offline Functionality is Paramount: The offline map capabilities are critical for users who venture into areas with limited or no cell service.
  • Feature Creep Concerns: Some users express concerns that the app is becoming too complex or feature-rich, potentially sacrificing ease of use.
  • Cancellation Difficulties: The difficulty of canceling subscriptions is a recurring theme and a major source of frustration for users.

Conclusion

OnX Offroad is a valuable tool for off-road enthusiasts, offering a comprehensive set of features for planning and navigating adventures. However, to maintain its competitive edge and improve user satisfaction, the app needs to address key pain points related to subscription management, app stability, and data accuracy. By prioritizing these issues and implementing the recommended improvements, OnX Offroad can solidify its position as the leading off-road mapping and navigation app. A focus on refining core features and streamlining the user experience will be crucial for long-term success.

Overall Recommendation: Address high-priority issues immediately to improve user satisfaction and reduce churn. Continue to invest in core features and prioritize user feedback for future development.

Original App Link

https://apps.apple.com/us/app/onx-offroad-trail-maps-gps/id1475112177?uo=2