Customer Reviews (100)

Ankush Kumar • 2025-08-06T06:04:50.631Z

Good app

Official Akshay • 2025-08-05T17:00:10.999Z

good for all

Shashi Kumari • 2025-08-05T08:15:15.595Z

Nice app with good features.

Summary of Key Insights

The ByohRishta Matrimonial app receives overwhelmingly positive reviews, with a near-perfect rating distribution (99% 5-star reviews). Users consistently praise the app's ease of use, helpful customer service (specifically mentioning staff members by name), and the platform's effectiveness in connecting them with potential matches. However, a single negative review highlights a significant pain point related to the app's interface and the cumbersome process of updating profile information. The overall sentiment is extremely positive, but addressing the usability issue is crucial for maintaining user satisfaction and preventing negative feedback.

Key Strengths:

  • Easy to use interface (generally)
  • Helpful and responsive customer service
  • Effective matchmaking platform for the target demographic (Uttarakhand communities)

Weaknesses:

  • Difficulties in updating profile information ("about section" and "partner's preference")
  • Dependence on Relationship Managers (RM) for profile updates

Overall Sentiment: Extremely Positive

Quantitative Metrics:

  • Overall Rating: Very High (close to 5 stars)
  • 5-Star Reviews: 99%
  • 1-Star Reviews: 1%

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not explicitly stated, but assumed to be recent based on the nature of app reviews.
  • Analysis Methods: Sentiment analysis (manual), keyword extraction (manual), frequency analysis of mentioned features and issues.

Key User Pain Points

  • Difficulty Updating Profile Information: The sole 1-star review highlights a significant usability issue. Users find it difficult to update their profile's "about section" and "partner's preference" independently, requiring them to contact a Relationship Manager (RM) for even minor changes.
    • Impact: Frustration, time inefficiency, perceived lack of control over profile. This can lead to users abandoning the app or seeking alternatives.

Frequently Requested Features

The reviews do not explicitly request new features, but the negative review implies a need for:

  • Self-Service Profile Editing: Users should be able to easily update all sections of their profile without needing to contact customer support.

Strengths and Positive Aspects

  • Ease of Use: Many users explicitly mention the app's user-friendly interface and simple design.
  • Helpful Customer Service: A recurring theme is the positive experience users have with the customer service team, with specific staff members (e.g., Babita, Kritika, Shikha, Kamlesh, Sakshi) being praised for their helpfulness and professionalism.
  • Effective Matchmaking: Several users report finding their life partner or a suitable match through the app.
  • Good Features: General appreciation for the app's features is expressed.
  • Genuine App: Users perceive the app as genuine and helpful in finding life partners.

Prioritized Action Recommendations

  • High Priority:
    • Implement Self-Service Profile Editing: Allow users to independently update all profile sections (including "about section" and "partner's preference") without RM assistance. This directly addresses the major pain point identified in the negative review.
  • Medium Priority:
    • Maintain Excellent Customer Service: Continue providing high-quality customer support, as this is a major strength of the app. Consider implementing a knowledge base or FAQ section to address common questions and reduce the burden on customer service.
    • Monitor App Performance: Continuously monitor app performance and user feedback to identify and address any emerging issues.
  • Low Priority:
    • Gather More Feedback on Specific Features: While the app is generally well-received, gather more specific feedback on individual features to identify areas for potential improvement or enhancement.

Opportunities for Startup Ideas

  • Enhanced Profile Customization: Offer more granular profile customization options to allow users to better express their personality and preferences.
  • AI-Powered Match Recommendations: Implement an AI-powered recommendation engine to provide more personalized and relevant match suggestions.
  • Community Forum: Create a community forum or discussion board where users can connect with each other, share their experiences, and seek advice.

Trends and Observations

  • Strong Positive Sentiment: The overwhelming majority of reviews are positive, indicating a high level of user satisfaction.
  • Importance of Customer Service: The frequent mentions of specific customer service representatives highlight the importance of personalized support in the matrimonial app space.
  • Language Preference: Most reviews are in Hindi or a mix of Hindi and English, suggesting a strong user base within India.
  • Focus on Specific Staff: The consistent mentioning of certain staff members suggests that they are particularly effective and may be valuable resources for training and mentoring other team members.

Conclusion

The ByohRishta Matrimonial app is a well-received platform with a strong focus on the Uttarakhand community. Its key strengths lie in its ease of use, helpful customer service, and effective matchmaking capabilities. However, addressing the usability issue related to profile editing is crucial for maintaining user satisfaction and preventing negative reviews. By implementing self-service profile editing and continuing to provide excellent customer service, ByohRishta can solidify its position as a leading matrimonial app for Uttarakhand brides and grooms. Overall, the app is recommended, but with the caveat that the profile editing process needs improvement.

Original App Link

https://play.google.com/store/apps/details?id=com.byoh.rishta&hl=en_IN