Customer Reviews (100)

expandglobally • 2025-03-25T15:15:02.605Z

the best out here

chanaka naveen • 2025-03-25T13:32:15.889Z

fake

joyce lukaot • 2025-03-25T05:07:55.941Z

very good

Summary of Key Insights

VivaVideo is a generally well-received video editing app, praised for its ease of use and feature set, particularly for beginners. However, significant issues exist regarding unexpected charges, VIP subscription problems (failure to restore purchases, features not working despite subscription), and concerns about the "free" aspect due to the prominence of VIP features. While many users find the app essential and enjoyable, these recurring problems negatively impact a substantial portion of the user base. The overall sentiment is mixed, with a high number of 5-star reviews offset by a significant number of 1-star reviews indicating strong dissatisfaction among a subset of users.

Quantitative Metrics:

  • Overall Rating (estimated based on distribution): ~4.1 stars (weighted average calculation).
  • 5-Star Reviews: 66%
  • 1-Star Reviews: 28%

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not specified, but assumed to be recent based on the version number and review content (mentions of 2025).
  • Analysis Methods:
    • Sentiment Analysis: Categorizing reviews as positive, negative, or neutral based on the text.
    • Keyword Extraction: Identifying frequently used words and phrases to determine common themes and issues.
    • Topic Modeling: Grouping reviews based on the subjects discussed (e.g., subscription issues, ease of use, feature requests).
    • Score Distribution Analysis: Examining the distribution of star ratings to understand the overall user satisfaction level.

Key User Pain Points

  • Unexpected Charges/Automatic Subscription Renewal: Several users reported being charged for VIP subscriptions without their explicit authorization, particularly after a free trial. This is a major source of frustration and distrust.
  • VIP Subscription Issues: Users who have paid for VIP subscriptions experience problems such as the app not recognizing their subscription, features not working despite being subscribed, and difficulty restoring purchases. This renders the paid service unusable and leads to significant dissatisfaction.
  • Misleading "Free" Claim: Many users feel that the app is not truly free due to the heavy reliance on VIP features, limiting the functionality of the free version.
  • Export Problems/Video Saving Issues: Some users report that edited videos cannot be saved or exported, wasting their time and effort.
  • Lack of Customer Support: Users struggle to find adequate customer support, especially regarding subscription issues and bug fixes. Some report that the in-app support is in Chinese.
  • App Functionality Issues: Users report issues with captions not working after exporting and video not playing.

Frequently Requested Features

  • PC Version: Several users requested a version of the app that can be installed on a PC.
  • Landscape Mode for Tablets: A user specifically requested landscape mode for tablet devices.
  • Refund Options: Users who were charged without authorization requested refund options.

Strengths and Positive Aspects

  • Ease of Use: Many users praise the app's user-friendly interface, making it accessible to beginners.
  • Feature-Rich: Users appreciate the wide range of editing tools and features available, including AI-powered features.
  • Regular Improvements: Some long-term users note consistent improvements and updates to the app over time.
  • Good for Quick Edits: Some users find it excellent for quick and stylish video edits for social media.
  • AI Features: AI features like auto captions and background removal are positively mentioned.
  • No Ads (Free version): The description claims no ads for the free version. One user confirmed this is a positive aspect.

Prioritized Action Recommendations

High Priority:

  • Address Subscription and Billing Issues:
    • Problem: Unexpected charges, failure to restore purchases, features not working despite subscription.
    • Solution:
      • Implement a clear and transparent subscription process with explicit consent required before any charges are applied.
      • Improve the subscription restoration process to ensure users can easily access their paid features.
      • Provide a clear refund policy and process for unauthorized charges.
      • Offer responsive and helpful customer support to address subscription-related issues promptly.
  • Improve Customer Support:
    • Problem: Lack of adequate customer support, especially regarding subscription issues and bug fixes; some support is in Chinese.
    • Solution:
      • Provide a dedicated customer support channel with English language options.
      • Ensure timely responses to user inquiries and complaints.
      • Create a comprehensive FAQ section to address common issues.
  • Fix Export and Saving Issues:
    • Problem: Videos cannot be saved or exported.
    • Solution:
      • Thoroughly test the video export and saving functionality across different devices and video formats.
      • Provide clear error messages and troubleshooting steps when export failures occur.

Medium Priority:

  • Clarify "Free" vs. VIP Features:
    • Problem: Misleading "free" claim due to heavy reliance on VIP features.
    • Solution:
      • Clearly differentiate between free and VIP features within the app.
      • Offer a more robust set of features in the free version to provide a better user experience.
  • Address Captioning Issues:
    • Problem: Captions not working after exporting.
    • Solution:
      • Investigate and fix the captioning functionality to ensure captions are correctly displayed after video export.
  • Improve User Friendliness:
    • Problem: App is not always user-friendly.
    • Solution:
      • Conduct user testing to identify areas where the app can be made more intuitive and easier to navigate.

Low Priority:

  • Consider a PC Version:
    • Problem: Users requesting a PC version.
    • Solution:
      • Evaluate the feasibility of developing a PC version based on user demand and resource availability.
  • Implement Landscape Mode for Tablets:
    • Problem: Lack of landscape mode for tablets.
    • Solution:
      • Add landscape mode support for tablets to improve the user experience on larger screens.

Opportunities for Startup Ideas

  • Subscription Management Service: A service that helps users track and manage all their app subscriptions, preventing unwanted renewals and providing clear visibility into their spending. This could integrate with app stores to streamline the cancellation and refund process.
  • AI-Powered Customer Support for Apps: An AI-powered customer support solution specifically designed for mobile apps. This could automate responses to common questions, troubleshoot technical issues, and escalate complex problems to human support agents.
  • Transparent App Pricing Platform: A platform that provides detailed information about app pricing models, including hidden fees, subscription terms, and in-app purchase costs. This would help users make informed decisions before downloading and using apps.

Trends and Observations

  • Language Preferences: While many reviews are in English, there are also reviews in other languages (e.g., Tagalog, Arabic, Persian/Farsi), indicating a diverse user base.
  • Shift in Sentiment: Some users who initially gave positive reviews later updated their ratings to negative due to subscription issues, indicating a decline in satisfaction over time.
  • Comparison to CapCut: One user directly compared VivaVideo to CapCut, suggesting that VivaVideo is becoming too focused on monetization.

Conclusion

VivaVideo has the potential to be a top-tier video editing app, but it is currently hindered by significant issues related to subscriptions, billing, and customer support. Addressing these problems should be the top priority. By improving transparency, fixing technical issues, and providing better customer service, VivaVideo can regain user trust and solidify its position as a leading video editing app. If the subscription and billing issues are not addressed, the negative reviews will continue to accumulate, damaging the app's reputation.

Overall Recommendation: Focus on fixing the high-priority issues related to subscriptions and customer support. These problems are significantly impacting user satisfaction and hindering the app's potential.

Original App Link

https://play.google.com/store/apps/details?id=com.quvideo.xiaoying