Customer Reviews (130)

DBigHair • 2024-11-12T15:24:25-07:00

Not crazy about the Icons for all get rid of them

Robin 7272 • 2024-09-08T14:06:12-07:00

This is a decent app, but I have been looking for another one. This app does not allow me the ability to label previous saves with a title, so I have to open it up to see which one it was. Also, I dont have the ability to delete old payees, and I have to use the virtual keyboard, it will not allow me to use my keyboard.

Mdbikerman • 2023-12-26T13:43:26-07:00

First of all, I’m a senior citizen who appreciates all the help I can get! I believe this is an excellent program which probably meets all of my needs. I successfully use the program on my iPad but I want to share it on my wife’s iPad so that she can continue to use it if I’m not available! When I click on “share” she is not one of the names that appear to share with. How can I share this program with her? Do we need to pay an additional subscription fee? Are there any instructions available to help me share this information with her?

Summary of Key Insights

The Quick Checkbook Pro for iPad app receives mixed reviews, with a slight skew towards positive sentiment. While users generally appreciate its simplicity and ease of use, several recurring issues and feature requests significantly impact user satisfaction. Recent updates appear to have introduced bugs and negatively impacted the experience for long-term users, particularly those who previously paid for a "Pro" version. The app's inability to sync across devices and limited customization options are also prominent concerns. The overall rating is pulled down by a significant number of 1-star reviews, often related to the shift to a subscription model and loss of functionality after updates.

Key Strengths:

  • Ease of Use: Many users praise the app's intuitive design and straightforward functionality.
  • Effective Checkbook Management: The app effectively helps users track expenses and balance their accounts.

Key Weaknesses:

  • Bugs and Instability: Recent updates have introduced bugs, causing crashes, data loss, and passcode issues.
  • Subscription Model Backlash: Long-term users are frustrated by the forced transition to a subscription model after previously paying a one-time fee.
  • Lack of Syncing: The inability to sync data across multiple devices (e.g., iPad and iPhone) is a major drawback.
  • Limited Customization: Users desire more control over categories, reporting, and display options.
  • Poor Customer Support: Many users report a lack of response from the developer when encountering issues.

Overall Sentiment: Mixed, with a significant number of highly dissatisfied users alongside satisfied ones.

Quantitative Metrics:

  • Overall Rating: Weighted average is approximately 3.6 stars.
  • Score Distribution:
    • 5-star: 40.77% (53 reviews)
    • 4-star: 27.69% (36 reviews)
    • 3-star: 12.31% (16 reviews)
    • 2-star: 5.38% (7 reviews)
    • 1-star: 13.85% (18 reviews)

Data & Methodology Overview

  • Data Sample Size: 130 reviews
  • Time Frame: Not specified, but reviews appear to span several years, with a concentration of recent reviews related to updates and the subscription model change.
  • Analysis Methods: Manual review of each review, identifying recurring themes, sentiment, feature requests, and pain points. Keyword extraction was implicitly used to identify prominent topics.

Key User Pain Points

  • Bugs after Updates: Many users report crashes, data loss, and functionality issues after recent updates. This is a major source of frustration and distrust.
  • Subscription Model Transition: Existing users feel betrayed by the shift to a subscription model after previously paying for the app. They perceive this as a bait-and-switch tactic.
  • Lack of Syncing: The inability to synchronize data between different devices (iPad, iPhone) is a significant inconvenience for users who want to access their financial information on the go.
  • Limited Customization: Users want more control over categories, reporting options, and display settings. The pre-defined categories are often too generic, and users cannot create their own.
  • Poor Customer Support: Many users report a lack of response from the developer when encountering issues, leading to frustration and a sense of abandonment.
  • Passcode Issues: Some users report that the passcode feature no longer works correctly after updates.
  • Export Issues: Some users report issues with exporting account reports.
  • Recurring Transactions: Recurring transaction functionality is reported to be buggy.

Frequently Requested Features

  • Syncing Across Devices: The ability to sync data between iPad and iPhone is the most frequently requested feature.
  • Customizable Categories: Users want to be able to create their own categories and subcategories for better expense tracking.
  • Running Balance: Displaying a running balance after each transaction is a highly desired feature.
  • Auto-Fill/Payee Memory: Implementing auto-fill or payee memory for frequently used payees would save users time and effort.
  • Bank Account Linking: Linking to bank accounts for automatic transaction import and reconciliation is a common request.
  • Bill Reminders: Adding bill reminder alerts would enhance the app's functionality.
  • Split Transactions: The ability to split transactions into multiple categories is needed.
  • Calculator Integration: A built-in calculator would be convenient.

Strengths and Positive Aspects

  • Ease of Use: The app is generally praised for its intuitive design and straightforward functionality, making it accessible to users of all technical skill levels.
  • Effective Checkbook Management: Users find the app helpful for tracking expenses, balancing accounts, and managing their finances.
  • Clear Visualizations: The pie and histogram reports provide valuable insights into spending patterns.
  • Comprehensive Features: The app offers a wide range of features, including recurring transactions, reconciliation, and backup options.
  • Offline Functionality: The app allows users to manage their finances without an internet connection.

Prioritized Action Recommendations

High Priority:

  • Fix Bugs and Stability Issues: Address the reported crashes, data loss, and passcode problems introduced by recent updates. Thoroughly test all updates before release.
  • Address Subscription Model Concerns: Consider grandfathering in long-term users who previously paid for the app or offering them a significant discount on the subscription. Clearly communicate the reasons for the change and offer alternative options.
  • Improve Customer Support: Respond promptly to user inquiries and provide helpful solutions. Consider creating a FAQ section or knowledge base to address common issues.

Medium Priority:

  • Implement Syncing Across Devices: Develop a reliable syncing feature to allow users to access their data on multiple devices.
  • Add Customizable Categories: Allow users to create their own categories and subcategories for more granular expense tracking.
  • Implement Running Balance: Display a running balance after each transaction for easy reference.
  • Improve Recurring Transaction Functionality: Fix the reported issues with recurring transactions and ensure they post correctly.

Low Priority:

  • Add Auto-Fill/Payee Memory: Implement auto-fill or payee memory for frequently used payees.
  • Add Bank Account Linking: Explore the possibility of linking to bank accounts for automatic transaction import and reconciliation.
  • Add Bill Reminders: Consider adding bill reminder alerts.
  • Improve Export Functionality: Ensure the export function works correctly and includes all necessary data.
  • Add Split Transaction Functionality: Allow users to split transactions into multiple categories.
  • Add Calculator Integration: Integrate a built-in calculator.

Opportunities for Startup Ideas

  • Subscription Management App: An app that helps users track and manage all their subscriptions, including renewal dates, payment amounts, and cancellation options. This could directly address the negative sentiment surrounding the Quick Checkbook Pro's subscription model change.
  • Personal Finance App with Enhanced Customization: An app that offers a high degree of customization, allowing users to tailor the app to their specific needs and preferences. This could include customizable categories, reporting options, and display settings.
  • Checkbook App with Automatic Reconciliation: An app that automatically reconciles transactions with bank statements, saving users time and effort.
  • Financial Literacy App for Seniors: An app designed specifically for senior citizens, with a simplified interface and features tailored to their needs.

Trends and Observations

  • Negative Sentiment Shift: Recent reviews are more negative than older reviews, primarily due to the introduction of bugs and the subscription model change.
  • Customer Loyalty Impact: The subscription model change has damaged customer loyalty, with many long-term users expressing disappointment and a willingness to switch to alternative apps.
  • Feature Parity Expectations: Users expect similar functionality across different devices (iPad and iPhone) and are frustrated when features are missing or inconsistent.
  • Importance of Customer Support: Responsive and helpful customer support is crucial for maintaining user satisfaction and building trust.

Conclusion

The Quick Checkbook Pro for iPad app has the potential to be a valuable tool for personal finance management, but recent issues have significantly impacted user satisfaction. Addressing the bugs, reconsidering the subscription model, and implementing key feature requests are crucial for regaining user trust and improving the app's overall rating. Prioritizing customer support and focusing on stability will be essential for long-term success. The core functionality of the app is appreciated; the focus needs to shift towards reliability, fairness, and responsiveness to user needs.

Overall Recommendation: The developer should prioritize fixing the critical bugs and addressing the concerns surrounding the subscription model before focusing on adding new features. A more user-centric approach, with a focus on stability, reliability, and customer support, is essential for the app's long-term success.

Original App Link

https://apps.apple.com/us/app/quick-checkbook-pro-for-ipad/id599512379?uo=2