Customer Reviews (100)

BEREKET MULUNEH • 2025-03-25T18:58:27.510Z

Paid for some AI generated photos and never got them. it's a SCAM

Ankita Hembram • 2025-03-25T17:45:25.298Z

good

Alvin Paul Margallo • 2025-03-25T15:23:37.441Z

excellent

Summary of Key Insights

  • Planner 5D is a home design app that receives mixed reviews. While many users praise its ease of use, helpful features, and ability to visualize designs, a significant portion express frustration with the app's pricing model, perceived deceptive practices, and technical issues. The app's strength lies in its design capabilities and user-friendliness for some, while its weaknesses revolve around monetization and stability.
  • Overall Sentiment: Mixed, leaning slightly positive due to a higher percentage of 5-star reviews.
  • Overall Rating: While a direct average isn't provided, the score distribution suggests a rating around 3.7 out of 5.
  • Score Distribution: 5-star (55%), 4-star (15%), 3-star (6%), 2-star (3%), 1-star (21%).

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not specified, but assumed to be recent based on the version number (2.26.3) and review content.
  • Analysis Methods: Sentiment analysis based on review text, keyword extraction to identify common themes, and frequency analysis to determine the prevalence of each issue.

Key User Pain Points

  • High Cost & Monetization Issues: The most significant pain point is the aggressive monetization strategy. Users complain about paywalls restricting basic functionality, extra charges for features like custom textures and AI designs on top of a premium subscription, and perceived deceptive practices regarding "free" access. This leads to feelings of being scammed and disappointment.
  • Technical Issues & Bugs: Several users reported technical issues, including the inability to retrieve saved files, lag, errors joining contests, and slow loading times. A recent update seems to have introduced new bugs for some users.
  • Difficult Mobile Use: Some users find the app difficult to use on mobile devices, particularly when resizing rooms or making structural changes.
  • Misleading Advertising: Several users felt misled by the app's advertising, particularly regarding the availability of features without payment.
  • Customer Support Issues: One user experienced excellent customer support, while others implied difficulty getting refunds or resolving billing issues.

Frequently Requested Features

  • More Free Features/Content: Users consistently request more features and content available in the free version to allow for a proper evaluation before purchasing.
  • Improved Customization: Users desire more customization options, particularly regarding cabinet sizes and the ability to easily resize rooms on mobile.
  • Offline Functionality Improvements: One user explicitly requested the ability to start the app without an internet connection.

Strengths and Positive Aspects

  • Ease of Use: Many users find the app easy to navigate and use, particularly for planning layouts.
  • Helpful for Visualization: The app is praised for its ability to help users visualize their interior design ideas and bring them to life. The AR visualization feature is specifically mentioned as a positive aspect.
  • Good for Design Inspiration: Some users find the app useful for generating design ideas, even if they don't fully utilize all its features.
  • Customer Support (in some cases): At least one user reported a very positive customer support experience.

Prioritized Action Recommendations

High Priority:

  • Re-evaluate Monetization Strategy: Address the overwhelming negative feedback regarding the pricing model. Consider offering more value in the free version, bundling features into a more comprehensive premium subscription, or offering alternative monetization options (e.g., ads). Deceptive marketing practices must be eliminated.
  • Fix Technical Issues & Bugs: Prioritize bug fixes and performance improvements to address the reported technical issues, such as file retrieval problems, lag, and loading errors. Focus on stability, especially after updates.
  • Improve Mobile User Experience: Enhance the mobile user interface and make it easier to resize rooms and make structural changes.

Medium Priority:

  • Enhance Customer Support: Ensure consistent and reliable customer support to address user issues promptly and effectively. Implement a clear refund policy.
  • Address Misleading Advertising: Ensure that all advertising accurately reflects the features available in the free and paid versions of the app.

Low Priority:

  • Add More Customization Options: Consider adding more customization options based on user feedback, such as cabinet sizes and fabric/texture options.
  • Improve Offline Functionality: Explore ways to improve offline functionality, if technically feasible.

Opportunities for Startup Ideas

  • AI-Powered Design Assistant (with Transparent Pricing): A competitor could offer an AI-powered design assistant that provides personalized recommendations and automates design tasks, with a transparent and fair pricing model.
  • Subscription-Free Design App: A new app could focus on offering a comprehensive set of features without requiring a subscription, potentially monetizing through in-app purchases of individual items or design packs.
  • Specialized Design App for Small Spaces: A niche app could focus on providing design solutions specifically for small spaces, addressing the challenges of limited room dimensions and furniture placement.

Trends and Observations

  • Language Preferences: The reviews are primarily in English, but there are also reviews in Indonesian ("lumayan buat ngide bikin denah rumah.") and Hindi ("Ekdam bhangar app hai turant uninstall karo isko"). This suggests an international user base.
  • Sentiment Shift After Updates: At least one review indicates that a recent update negatively impacted the app's functionality. This highlights the importance of thorough testing before releasing updates.
  • Recurring Complaints about Paywalls: The consistent complaints about paywalls suggest a fundamental misalignment between the app's monetization strategy and user expectations.

Conclusion

Planner 5D has the potential to be a leading home design app, but its current monetization strategy and technical issues are hindering its success. By addressing the key user pain points, improving the user experience, and fostering transparency, Planner 5D can significantly improve its user satisfaction and attract a wider audience. The app should focus on building trust with its users by providing a fair and reliable service.

Original App Link

https://play.google.com/store/apps/details?id=com.planner5d.planner5d