Customer Reviews (100)

RATHEESH KUMAR • 2025-03-31T05:49:08.660Z

make things easy and accessible

Upendra Kumar • 2025-03-31T05:22:53.327Z

this is a good sheets.

Gaurav Singh • 2025-03-31T05:03:32.492Z

This app works well, it very quickly, it never stops and there is no problem. Very nice app.

Summary of Key Insights

Google Sheets generally receives positive feedback, with users appreciating its accessibility, ease of use, and collaborative features. However, there are significant pain points related to functionality, bugs, and feature limitations on the mobile app. Users frequently report issues with sharing, offline access, and specific feature parity with the desktop version or Excel. The overall sentiment is positive, but the negative reviews highlight critical areas for improvement.

  • Overall Rating: Based on the provided data (100 reviews), calculating a weighted average is more representative.

    • (20 * 1) + (3 * 2) + (12 * 3) + (9 * 4) + (56 * 5) = 20 + 6 + 36 + 36 + 280 = 378
    • 378 / 100 = 3.78
    • Estimated Average Rating: 3.78

  • Strengths: Ease of use, accessibility, real-time collaboration, auto-save, Excel compatibility.

  • Weaknesses: Bugs (crashing, data loss, permission issues), limited features on mobile (e.g., checkboxes, add-ons, scaling options), sharing issues, offline access limitations, and lack of Gemini integration as expected by some users.

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not explicitly stated, but assumed to be recent based on the content of the reviews (mentions of recent updates).
  • Analysis Methods:
    • Sentiment Analysis: Manually assessed the sentiment of each review (positive, negative, neutral) based on the text.
    • Keyword Extraction: Identified recurring keywords and phrases related to features, bugs, and user experience.
    • Frequency Analysis: Counted the occurrences of specific issues and feature requests to prioritize them.

Key User Pain Points

  • Sharing Issues: Several users report problems with sharing, including difficulties sending blank templates, crashes during export, and issues with permission management (read-only mode).
  • Bugs and Crashing: Frequent mentions of app crashes, especially when exporting to Excel or downloading to the device. Data loss after updates is also reported.
  • Limited Mobile Functionality: Missing features on the mobile app compared to the desktop version, such as the ability to check checkboxes, use add-ons, and access scaling options for printing.
  • Offline Access Limitations: Users express frustration with limited or unreliable offline functionality.
  • Email Attachment Issues: Some users report the inability to send sheets as email attachments directly.
  • Filter view is not working in XL file: A user reported that filter view is not working.

Frequently Requested Features

  • "Notify Mode" for Shared Sheet Edits: Users want to be notified when shared sheets are edited by others.
  • Improved Offline Access: More reliable and comprehensive offline functionality.
  • Feature Parity with Desktop Version: Bringing missing features from the desktop version to the mobile app (e.g., checkboxes, scaling options).
  • Gemini Integration: Users expect deeper integration with Gemini, especially given Google One Premium subscriptions.
  • Easier Data Export and Sharing: Simplified process for exporting and sharing sheets in various formats.

Strengths and Positive Aspects

  • Ease of Use: Many users find the app easy to use and accessible.
  • Accessibility: The app makes spreadsheets readily available on mobile devices.
  • Real-Time Collaboration: Users appreciate the ability to collaborate on spreadsheets in real-time.
  • Auto-Save: The automatic saving feature is highly valued.
  • Excel Compatibility: The ability to open, edit, and save Excel files is a significant advantage.
  • Free and Good: Some users simply stated "Free good" showing the value of the free service.

Prioritized Action Recommendations

High Priority:

  • Address Crashing and Data Loss Bugs: Investigate and fix the reported crashing issues, especially those related to exporting and downloading. Implement robust data backup and recovery mechanisms to prevent data loss.
  • Fix Permission Management Issues: Resolve the reported problems with permission management, particularly the "read-only" glitch and the issue of losing ownership after sharing.
  • Resolve Email Attachment Issues: Fix the issues related to sending sheets as email attachments.

Medium Priority:

  • Improve Mobile Functionality Parity: Prioritize bringing missing features from the desktop version to the mobile app, focusing on checkboxes, scaling options for printing, and add-on support.
  • Enhance Offline Access: Improve the reliability and scope of offline functionality.
  • Implement "Notify Mode" for Shared Sheets: Add a notification feature to alert users when shared sheets are edited.

Low Priority:

  • Improve Gemini Integration: Clarify the integration of Gemini with Google Sheets and address user expectations regarding its functionality.
  • Enhance User Onboarding: Provide clearer guidance and tutorials for new users to address the reported difficulty in figuring out how to use the app.

Opportunities for Startup Ideas

  • Enhanced Mobile Spreadsheet Editor: A mobile spreadsheet app that offers complete feature parity with desktop versions and excels in offline functionality, addressing the limitations of Google Sheets.
  • AI-Powered Spreadsheet Assistant: An app that leverages AI to provide advanced data analysis, formula suggestions, and automated report generation within spreadsheets, building upon Google's Gemini integration.
  • Spreadsheet Collaboration Platform with Granular Permissions: A platform focused on secure and controlled spreadsheet collaboration, offering advanced permission management and auditing features to prevent unauthorized access or modifications.

Trends and Observations

  • Recent Update Issues: Several negative reviews mention problems arising after recent updates, suggesting a need for more thorough testing before releasing updates.
  • Sharing and Collaboration Focus: A significant portion of the feedback revolves around sharing and collaboration features, indicating their importance to users.
  • Expectation of Feature Parity: Users expect a consistent experience across desktop and mobile versions, highlighting the need for feature parity.
  • Language: Predominantly English, with some reviews in Spanish ("pessimo", "Me Gusta") and Hindi ("गुड").

Conclusion

Google Sheets is a valuable tool, but it suffers from usability issues, especially on mobile. Addressing bugs, improving mobile functionality, and enhancing sharing features are crucial for improving the user experience. Prioritizing these areas will solidify Google Sheets' position as a leading spreadsheet application.

Original App Link

https://play.google.com/store/apps/details?id=com.google.android.apps.docs.editors.sheets