Customer Reviews (100)

Sandra Gonzalez • 2025-03-31T03:49:42.280Z

Loved how easy it was to order from the app. Finding what I was looking for quickly was a plus, we will definitely order through the app again.

Queen Flo • 2025-03-31T01:34:08.614Z

excellent

Charles Scott • 2025-03-30T23:36:35.728Z

I really enjoyed the ease of use of the app. And as always, Lowes has everything needed for your home and lawn. There is always deals going on, and with spring and summer coming up we look forward to decorating our lawn.

Summary of Key Insights

The Lowe's app receives generally positive reviews, with a strong skew towards 5-star ratings. Users appreciate its ease of use, convenience, and ability to quickly find products and check in-store availability. However, there are recurring complaints about bugs, checkout errors, login issues, and problems with specific features like the barcode scanner and Lowe's card payment. Customer service experiences, both in-app and in-store, are a significant factor in user satisfaction.

Key Strengths: Ease of use, product search functionality, in-stock information, order history, digital receipts, store locator, and helpful customer service experiences.

Key Weaknesses: Bugs during checkout, login problems, barcode scanner issues, difficulty with Lowe's card payments, poor filtering/search functionality, and occasional slow performance.

Overall Sentiment: Positive, with a significant number of users expressing satisfaction with the app's functionality and convenience.

Quantitative Metrics:

  • Overall Rating: Appears high given the score distribution.
  • Score Distribution: 1-star (14%), 2-star (5%), 3-star (10%), 4-star (10%), 5-star (61%)

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not specified, but assumed to be recent.
  • Analysis Methods: Sentiment analysis (manual), keyword extraction (manual), frequency analysis of mentioned issues and features. The analysis focused on identifying recurring themes and sentiment expressed in the reviews.

Key User Pain Points

  • Checkout Errors/Bugs: Many users report encountering errors during the checkout process, sometimes requiring them to close and reopen the app.
  • Login Issues: Several users experience problems signing in, including looping password reset requests and general login failures.
  • Barcode Scanner Malfunction: The barcode scanner is frequently cited as being unreliable and difficult to use.
  • Lowe's Card Payment Issues: Recent updates seem to have removed or broken the ability to make payments on the Lowe's card through the app.
  • Poor Filtering/Search Functionality: Some users find the search and filtering options too basic, lacking the ability to filter by in-store availability or specific product qualities.
  • Slow Performance/App Speed: Some users report that the app is slow or sluggish.
  • Inaccurate Inventory Information: Reports of items showing as in-stock online but being unavailable in-store.
  • Delivery Issues/Selection: Frustration with the inability to select a specific store for delivery.

Frequently Requested Features

  • Improved Filtering and Search: More granular filtering options, including filtering by in-store availability.
  • More Reliable Barcode Scanner: A more robust and accurate barcode scanning feature.
  • Restoration of Lowe's Card Payment Functionality: Re-enable the ability to make Lowe's card payments within the app.
  • Improved In-App Navigation: A more intuitive and user-friendly interface.
  • Real-Time Inventory Updates: More accurate and reliable inventory information.

Strengths and Positive Aspects

  • Ease of Use: Many users praise the app's ease of use and intuitive navigation.
  • Convenience: Users appreciate the ability to shop online, order for pickup or delivery, and access digital receipts.
  • Product Search: The app makes it easy to find products and check in-store availability.
  • In-Stock Information: Users find the in-stock information helpful for planning store visits.
  • Order History: Access to order history and digital receipts is a valued feature.
  • Store Locator: The store locator feature is useful for finding nearby stores and getting directions.
  • Helpful Customer Service: Positive experiences with Lowe's customer service are frequently mentioned.
  • Weekly Deals: Access to weekly ads and sales information.
  • MyLowes Card Integration: Easy access to MyLowes card.

Prioritized Action Recommendations

High Priority:

  • Fix Checkout Errors/Bugs: Address the recurring checkout errors and bugs to ensure a smooth purchasing experience. This directly impacts revenue and customer satisfaction.
  • Resolve Login Issues: Investigate and resolve the login problems to prevent user frustration and abandonment.
  • Restore Lowe's Card Payment Functionality: Re-enable the ability to make Lowe's card payments within the app to avoid inconvenience for cardholders.
  • Improve Barcode Scanner Reliability: Enhance the barcode scanner to ensure accurate and reliable scanning.

Medium Priority:

  • Enhance Filtering and Search: Implement more granular filtering options, including filtering by in-store availability and specific product qualities.
  • Improve App Performance: Optimize the app for speed and responsiveness.
  • Ensure Accurate Inventory Information: Improve the accuracy of inventory information to avoid frustrating store visits.
  • Address Delivery Store Selection: Allow users to select their preferred store for delivery, if feasible.

Low Priority:

  • Refine In-App Navigation: Consider minor improvements to the app's navigation based on user feedback.

Opportunities for Startup Ideas

  • AI-Powered In-Store Navigation: An app that uses augmented reality to guide users through the store to find specific products, based on real-time inventory data.
  • Personalized Shopping Lists: An app that creates dynamic shopping lists based on project requirements, including suggested tools and materials.
  • Smart Home Integration Platform: A platform that integrates Lowe's products with popular smart home systems, allowing users to control and monitor their home from a single app.
  • DIY Project Marketplace: A platform where users can share DIY project ideas, tutorials, and lists of required materials (which can be purchased through Lowe's).

Trends and Observations

  • Customer Service Impact: Positive customer service experiences significantly influence user reviews.
  • Technical Issues Dominate Negative Reviews: Most negative reviews focus on technical issues rather than dissatisfaction with product selection or pricing.
  • Recent Updates Cause Problems: Several reviews mention that recent updates have introduced new bugs or broken existing functionality.

Conclusion

The Lowe's app is a valuable tool for customers, offering convenience and ease of use. However, technical issues such as checkout errors, login problems, and barcode scanner malfunctions detract from the overall user experience. Addressing these issues should be a top priority. By focusing on stability, reliability, and feature enhancements, Lowe's can further improve its app and strengthen its position in the home improvement market.

Overall Recommendation: Prioritize fixing the identified bugs and technical issues. Focus on improving the core functionality of the app to ensure a smooth and reliable user experience.

Original App Link

https://play.google.com/store/apps/details?id=com.lowes.android