Customer Reviews (100)

avirali dd • 2025-03-24T06:58:11.532Z

Best for professional connection

Jaime Bonaplata • 2025-03-24T06:48:57.765Z

Good quality app

Dianne Ranu • 2025-03-24T06:48:56.841Z

Good app

Summary of Key Insights

  • Overall, the LinkedIn app is well-received, with a strong positive sentiment reflected in the high number of 5-star reviews (77%). Users generally find it valuable for professional networking, job searching, and staying updated on industry news.
  • Key strengths include its effectiveness as a platform for making business connections and finding job opportunities.
  • Weaknesses include issues with account access, intrusive verification processes, notification overload, and limitations in the job search filter. Some users also report concerns about data privacy and the cost of premium tiers.
  • The overall rating, based on the provided reviews, is approximately 4.4 out of 5. The score distribution is heavily skewed towards 5-star ratings.

Data & Methodology Overview

  • Data sample size: 100 reviews
  • Time frame: Not specified, but assumed to be recent based on the content of the reviews.
  • Analysis methods: Sentiment analysis (identifying positive, negative, and neutral comments), keyword extraction (identifying frequently mentioned topics and concerns), and manual categorization of reviews based on content.

Key User Pain Points

  • Account Access Issues: Several users reported difficulty signing into their accounts or problems with account recovery. (Severity: High)
  • Persona Verification Intrusiveness: The "Persona" identity verification system is perceived as intimidating and raises privacy concerns regarding data collection and security. (Severity: High)
  • Notification Overload: Excessive notifications are a major annoyance for some users, leading them to uninstall the app. (Severity: Medium)
  • Job Search Filter Limitations: The job search filter is reported to be ineffective in narrowing down results, particularly by location. (Severity: Medium)
  • Cost of Premium Tiers: Some users find the higher tiers of LinkedIn Premium to be expensive. (Severity: Low)
  • Lack of Human Support: Users express frustration with the lack of readily available human support for resolving issues. (Severity: Medium)
  • Data Harvesting Concerns: Some users expressed concerns about LinkedIn harvesting data, especially in relation to identity verification. (Severity: High)

Frequently Requested Features

  • Improved job search filter with more granular location and specific criteria options.
  • More accessible and responsive customer support with human interaction.
  • Clearer explanations and justification for the data requested during identity verification.
  • Option to customize and reduce the frequency of notifications.
  • More affordable premium options or features.
  • Easier account recovery process.

Strengths and Positive Aspects

  • Professional Networking: Users consistently praise LinkedIn for its effectiveness in building and maintaining professional connections.
  • Job Opportunities: The platform is recognized as a valuable resource for finding job openings and connecting with recruiters.
  • Business News and Insights: Users appreciate the app for providing access to relevant business news and industry updates.
  • Career Development: LinkedIn is seen as a useful tool for upskilling and learning through available courses and resources.
  • Ease of Use: Many users find the app easy to navigate and use for its core functions.

Prioritized Action Recommendations

High Priority:

  • Address Account Access Issues: Investigate and resolve the reported problems with account sign-in and recovery. Implement a more reliable and user-friendly account recovery process.
  • Re-evaluate Persona Verification: Review the "Persona" identity verification process to address privacy concerns. Provide clear explanations for data collection and security measures. Consider alternative verification methods.
  • Improve Customer Support: Enhance customer support channels by providing more accessible and responsive human assistance. Implement a ticketing system and ensure timely responses to user inquiries.

Medium Priority:

  • Optimize Job Search Filter: Enhance the job search filter to allow for more precise location targeting and the ability to filter by specific criteria.
  • Notification Management: Provide users with more granular control over notification settings, allowing them to customize the types and frequency of notifications they receive.
  • Address Platform Limitations: Improve post creation functionality, addressing limitations like inability to include a poll and an image in the same post.

Low Priority:

  • Pricing Adjustments: Evaluate the pricing structure of LinkedIn Premium and consider offering more affordable options or tiered features.

Opportunities for Startup Ideas

  • AI-Powered Resume Optimization: A service that uses AI to analyze a user's LinkedIn profile and suggest improvements to optimize it for specific job roles.
  • Privacy-Focused Professional Network: A platform that prioritizes user privacy and data security, offering an alternative to LinkedIn for professionals concerned about data harvesting.
  • Microlearning Platform for Professionals: A platform that delivers bite-sized, engaging learning content tailored to specific professional skills and industries, addressing the complaint about long and disengaging courses on LinkedIn.
  • Personalized Job Recommendation Engine: A system that goes beyond keyword matching to understand a user's skills, experience, and career goals, providing highly relevant job recommendations.

Trends and Observations

  • Privacy Concerns: A growing trend of users expressing concerns about data privacy and security, particularly in relation to identity verification.
  • Focus on Job Searching: The majority of users primarily use LinkedIn for job searching and career advancement.
  • Positive Sentiment Despite Issues: Despite some recurring pain points, the overall sentiment towards the app remains positive, suggesting that users find its core functions valuable.

Conclusion

The LinkedIn app is a valuable tool for professionals, offering significant benefits for networking, job searching, and staying informed. While the app enjoys a strong positive reputation, addressing the identified pain points, particularly those related to account access, privacy, and customer support, is crucial for maintaining user satisfaction and fostering continued growth. Prioritizing improvements in these areas will solidify LinkedIn's position as the leading professional networking platform.

Original App Link

https://play.google.com/store/apps/details?id=com.linkedin.android