Customer Reviews (100)

mohammad hossein Mojtahedi • 2025-03-25T07:48:41.580Z

after playing the game for mote than four years, this is my opinion; there are very good aspects like story, music, character design and many more. combat system gets a little boring after playing for so long and I think it was better if characters had a little more moves or skill but it is still fun. the worst part of the game is wishing system and wishing rules that can potentially affects or even ruin the whole experience still positive aspects, makes it a 5 star game

Edward • 2025-03-25T07:48:14.130Z

peak game

DanieleAngeloSalazar • 2025-03-25T07:45:26.750Z

it is crashing now even though it was fine a few days ago

Summary of Key Insights

Genshin Impact is a popular open-world gacha game with a generally positive sentiment, but user reviews highlight some significant pain points. The game is praised for its storyline, graphics, music, and engaging combat system. However, issues related to storage size, gacha mechanics ("wishing system"), lack of male characters, excessive fan service, bugs, and performance problems (crashing, loading times) negatively impact the user experience. There is also a recurring request for a skip button for dialogues. The game appears to be facing criticism related to recent updates, particularly the Natlan region.

Overall Rating: Based on the provided review data, a weighted average calculation gives approximately a 4.01/5 rating.

Score Distribution:

  • 5-star: 56%
  • 4-star: 9%
  • 3-star: 8%
  • 2-star: 4%
  • 1-star: 23%

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not explicitly stated, but assumed to be recent based on references to the "Natlan" update.
  • Analysis Methods: Manual sentiment analysis and keyword extraction were used to identify recurring themes, pain points, feature requests, and positive aspects from the user reviews.

Key User Pain Points

  • Large Storage Size: Many users complain about the game's large storage requirements, especially on mobile devices. This limits accessibility for users with limited storage space.
  • Gacha System (Wishing System): The "wishing system" is criticized as being predatory, stingy with primogems (in-game currency), and leading to frustration due to low drop rates and losing 50/50 pulls. Some users feel it's akin to gambling.
  • Lack of Male Characters: Several users express a desire for more male playable characters, particularly archons.
  • Excessive Fan Service: A significant number of reviewers find the increasing amount of fan service (sexualized character designs) off-putting and inappropriate, particularly for younger players. The Natlan region is specifically mentioned in this regard.
  • Bugs and Performance Issues: Some users report crashing, long loading times, and inability to join games due to bugs.
  • Lack of Skip Button: Many users want a skip button for dialogues, especially for repetitive or uninteresting conversations.
  • Boring/Rushed Content: Some veteran players are feeling that the game is becoming boring, content is rushed, and new mechanics are making the game too easy.
  • Controller Support Issues: Some users desire native controller support.
  • Account Verification Issues: Some users are experiencing problems with the account verification system.

Frequently Requested Features

  • Skip Button for Dialogues: This is the most frequently requested feature.
  • More Male Characters: A greater diversity of male characters, particularly archons.
  • Better Primogem Distribution: More generous rewards and easier ways to obtain primogems.
  • Improved Controller Support: Native controller support for mobile devices.
  • Guaranteed Weapon Banner: A guaranteed system for obtaining desired weapons from the gacha system.
  • Team Chat: A feature to allow in-game communication with teammates.

Strengths and Positive Aspects

  • Engaging Storyline: The game's story is praised for its depth and intrigue.
  • Beautiful Graphics: The visuals are consistently described as stunning and immersive.
  • Soothing Soundtrack: The music is appreciated for enhancing the overall experience.
  • Fun Combat System: The elemental combat system is considered engaging and strategic.
  • Open World Exploration: The vast open world is enjoyed for its freedom and discoverability.
  • Character Design (Generally): While some criticize the fan service, many appreciate the unique and detailed character designs.
  • Customer Support: Some users reported positive experiences with customer support.

Prioritized Action Recommendations

High Priority:

  • Address Storage Size Issues: Optimize the game to reduce storage requirements on mobile devices. This could involve offering optional high-resolution asset downloads or improving compression techniques.
  • Review Gacha Mechanics: Re-evaluate the gacha system to make it less predatory and more rewarding for players. Consider increasing primogem distribution, improving drop rates, or implementing a more forgiving pity system.
  • Fix Bugs and Performance Issues: Prioritize bug fixes and performance optimizations to address crashing, long loading times, and other technical issues.
  • Implement a Dialogue Skip Button: Add a skip button for dialogues to improve the player experience, especially for those who are not interested in the story or have already seen the content.

Medium Priority:

  • Introduce More Male Characters: Develop and release more male playable characters to address the imbalance and cater to a wider audience.
  • Re-evaluate Fan Service: Carefully consider the amount and type of fan service in character designs and storylines. Strive for a balance that appeals to a broad audience without alienating or objectifying characters.
  • Improve Account Verification System: Address issues with the account verification process to ensure a smooth and secure experience for all users.
  • Provide Native Controller Support: Implement native controller support for mobile devices to improve the gameplay experience for those who prefer using controllers.

Low Priority:

  • Revisit Content Difficulty: Balance the game's difficulty to cater to both new and veteran players. Consider offering different difficulty levels or implementing scaling mechanics.
  • Improve NPC Design: Enhance the design and variety of NPCs to make them more memorable and engaging.

Opportunities for Startup Ideas

  • Mobile Game Optimization Service: A service that helps mobile game developers optimize their games for smaller storage sizes and better performance.
  • Gacha System Consulting: A consulting service that helps game developers design gacha systems that are fair, engaging, and less predatory.
  • Character Design Feedback Platform: A platform where game developers can get feedback on their character designs from a diverse group of players, helping them avoid issues like excessive fan service or lack of representation.

Trends and Observations

  • Negative Sentiment Towards Natlan: The Natlan region update appears to be a source of discontent for some players, particularly regarding fan service and rushed content.
  • Veteran Player Discontent: Some long-time players are feeling that the game is becoming less challenging and rewarding, suggesting a need to cater to veteran players as well as new ones.
  • Language Preferences: The presence of reviews in languages other than English (e.g., Indonesian, Russian, French) indicates a global player base and the need for localization efforts.

Conclusion

Genshin Impact is a successful game with a strong foundation, but addressing the key user pain points identified in this analysis is crucial for maintaining player satisfaction and attracting new users. Prioritizing storage optimization, gacha system improvements, bug fixes, and the implementation of a dialogue skip button will have the greatest impact on the overall player experience. Additionally, carefully considering character design choices and balancing content difficulty will help ensure the game appeals to a wide range of players.

Overall Recommendation: Address the high-priority issues immediately to improve player retention and satisfaction. Continuously monitor user feedback and adapt the game's development roadmap accordingly.

Original App Link

https://play.google.com/store/apps/details?id=com.miHoYo.GenshinImpact