Customer Reviews (100)

Misty Suter • 2025-03-31T05:34:11.566Z

great

Anika Enger • 2025-03-31T04:21:03.280Z

easy to use and a wide variety of books

Ryan • 2025-03-31T00:50:33.932Z

Great Selection i wish you could buy single books

Summary of Key Insights

The Audiobooks.com app is generally well-received, with a strong emphasis on its ease of use and a wide selection of audiobooks. Users appreciate the app's functionality and find it a valuable alternative to other audiobook services like Audible. However, some users report issues with connectivity, cancellation difficulties, and the lack of certain features, such as more robust filtering options and clearer pricing information. The overall sentiment is positive, as reflected in the high percentage of 5-star reviews.

  • Overall Rating: High (predominantly 5-star reviews)
  • Key Strengths: Easy to use, large selection of audiobooks, good value, useful features (notes, sleep timer).
  • Key Weaknesses: Connectivity issues, cancellation problems, limited filtering options, unclear pricing for additional credits, inability to remove downloaded books.
  • Score Distribution: 5-star (77%), 4-star (14%), 3-star (3%), 2-star (0%), 1-star (6%)

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not specified (reviews appear to be recent)
  • Analysis Methods:
    • Sentiment analysis based on star ratings and review text.
    • Keyword extraction to identify frequently mentioned features, issues, and sentiments.
    • Thematic analysis to group related issues and suggestions.

Key User Pain Points

  • Cancellation Issues: Several users reported difficulties canceling their subscriptions, leading to frustration and anger. This is a critical issue that needs immediate attention.
  • Connectivity Problems: Some users experience spotty connections, particularly with car audio systems, causing the app to restart or stop unexpectedly.
  • Filtering Limitations: Users find it tedious to browse VIP and 2-for-1 offers due to the lack of filter options.
  • Pricing Inconsistencies/Lack of Transparency: Unclear pricing for purchasing additional credits after using the monthly allowance. Users want to know the cost upfront.
  • Downloaded Book Removal: Users are unable to completely remove downloaded books from their devices, leading to storage concerns.
  • Glitches/Bugs: Some users reported the app restarting books from the beginning and tracklists not lining up with chapters.
  • Limited Arabic language content: One user specifically requested Arabic language support.

Frequently Requested Features

  • Improved Filtering: More robust filtering options for genres, VIP offers, and other categories.
  • Clearer Pricing: Transparent pricing for purchasing additional credits and audiobooks.
  • Book Removal: Ability to completely remove downloaded books from the device.
  • More Free Credits: More opportunities to earn free credits within the app.
  • Arabic Language Support: Addition of Arabic language audiobooks.
  • Kindle Fire Compatibility: One user explicitly requested Kindle Fire compatibility.
  • Wish for single book purchase option Some users wished to be able to buy single books without a subscription.

Strengths and Positive Aspects

  • Ease of Use: The app is widely praised for its user-friendly interface and intuitive navigation.
  • Wide Selection: Users appreciate the vast library of audiobooks across various genres.
  • Valuable Features: Features like the notes function, sleep timer, and adjustable playback speed are well-received.
  • Good Value: Many users consider the app a good value for the price, especially compared to alternatives like Audible.
  • VIP Bonuses: Users enjoy the VIP bonus audiobook selection.
  • Cross-Platform Compatibility: Seamless listening through Bluetooth, AirPlay, CarPlay, Android Auto, and Amazon Alexa.
  • Bookmarking Feature: The bookmarking feature is appreciated by users.

Prioritized Action Recommendations

  • High Priority:
    • Address Cancellation Issues: Implement a straightforward and reliable cancellation process within the app.
    • Fix Connectivity Problems: Investigate and resolve connectivity issues, particularly with car audio systems.
    • Improve Filtering Options: Add more robust filtering options to enhance browsing and discovery.
  • Medium Priority:
    • Enhance Pricing Transparency: Clearly display the pricing for additional credits and audiobooks.
    • Implement Book Removal Feature: Allow users to completely remove downloaded books from their devices.
    • Fix Glitches/Bugs: Address reported bugs, such as books restarting and tracklists not aligning with chapters.
  • Low Priority:
    • Explore Arabic Language Support: Consider adding Arabic language audiobooks based on user demand.
    • Investigate Kindle Fire Compatibility: Evaluate the feasibility of making the app compatible with Kindle Fire devices.
    • Implement single book purchase option: Evaluate and consider offering single book purchases.

Opportunities for Startup Ideas

  • Enhanced Audiobook Discovery Platform: A platform that uses AI to provide highly personalized audiobook recommendations based on user listening history, preferences, and emotional state.
  • Community-Driven Audiobook Curation: A platform that allows users to create and share curated audiobook lists, fostering a sense of community and discovery.
  • Accessibility-Focused Audiobook Service: A service that provides audiobooks in multiple languages, with adjustable narration speeds and text-to-speech options, catering to diverse user needs.
  • AI-Powered Audiobook Summarization: An AI tool that generates concise summaries of audiobooks, allowing users to quickly assess their relevance and interest.

Trends and Observations

  • Comparison to Audible: Many users compare Audiobooks.com to Audible, indicating that it's a primary competitor. The app is often seen as a cheaper and more ethical alternative.
  • Focus on Ease of Use: Ease of use is a recurring theme in positive reviews, suggesting it's a key differentiator.
  • Negative Feedback on Cancellation: The recurring issue of cancellation problems highlights a significant area for improvement.
  • Desire for More Control: Users want more control over their library and spending, as evidenced by requests for book removal and clearer pricing.

Conclusion

Audiobooks.com is a well-regarded app with a strong foundation in ease of use and a wide selection of content. Addressing the key pain points related to cancellation, connectivity, filtering, and pricing transparency will significantly enhance the user experience and further solidify its position as a leading audiobook platform. Prioritizing these improvements will lead to increased user satisfaction and retention.

Original App Link

https://play.google.com/store/apps/details?id=com.audiobooks.androidapp