Customer Reviews (500)

Aloha Oye • 2025-03-21T20:25:44-07:00

Realtor mileage became much easier once I started using Everlance. Saves me so much money on taxes!

 Scrub • 2025-03-21T05:31:02-07:00

214 N FRONT ST ALLENTOWN PA 18102

Fi sheet • 2025-03-21T02:54:02-07:00

A ground

Summary of Key Insights

  • Everlance is generally well-received, with users praising its ease of use, automatic mileage tracking, and helpfulness for tax purposes. The app is particularly popular among gig workers and small business owners.
  • The most common pain points revolve around tracking accuracy, battery drain, and occasional glitches. Some users also report issues with customer service and unexpected charges.
  • There's a strong desire for improved features like better trip categorization, more flexible trip editing, and integrations with other apps.
  • Overall sentiment is positive, as reflected in the high percentage of 5-star reviews. However, addressing the identified pain points could further enhance user satisfaction and reduce churn.
  • The app boasts a high overall rating and positive reviews, indicating a generally satisfied user base. However, negative feedback highlights areas needing improvement, particularly around accuracy, battery usage, and customer support.

Quantitative Metrics:

  • Overall Rating: High (based on the review distribution)
  • Score Distribution: 5-star (81.6%), 4-star (9.6%), 3-star (3%), 2-star (1.8%), 1-star (4%)
  • Overall Sentiment: Positive

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: Not explicitly stated, but assumed to be recent based on review content (mentions of 2024 and 2025).
  • Analysis Methods: Manual review of each comment, keyword extraction, and sentiment assessment based on review text and star rating. No automated sentiment analysis tools were used.

Key User Pain Points

  • Tracking Inaccuracies/Missed Trips: Several users report instances where the app fails to track trips, leading to lost mileage deductions/reimbursements. This is a major concern, as it undermines the app's core functionality.
  • Battery Drain: Some users complain that the app drains their phone's battery, particularly with automatic tracking enabled.
  • Glitches and Bugs: Users report various glitches, including double-tracking trips, out-of-sequence trips, sync issues, and app crashes.
  • Customer Service Issues: Some users express dissatisfaction with customer service, citing unhelpful responses or lack of concern regarding their issues.
  • Unexpected Charges/Trial Issues: Several users report being charged before the end of a free trial or experiencing issues with subscription cancellations.
  • Over-Tracking/Tracking Walking: The app sometimes incorrectly tracks walking or very short movements as trips, requiring manual deletion.
  • Difficult Trip Classification: Some users find it time-consuming to classify each trip, especially when going to the same locations repeatedly.
  • Lack of Integration: Users desire better integration with other apps, such as accounting software (QuickBooks) and delivery platforms (Roadie, Walmart Spark).
  • Dynamic Island Uselessness: Some users find the Dynamic Island implementation unhelpful and distracting.
  • Losing Mileage After Update Some users claimed their mileage was lost after an update.

Frequently Requested Features

  • Improved Trip Categorization: Users want the ability to automatically categorize trips based on frequently visited locations or patterns.
  • More Flexible Trip Editing: Users request features like the ability to split trips, adjust start and end points, and pause/continue trips.
  • Better Integration with Other Apps: Users desire integration with accounting software, delivery platforms, and calendar apps.
  • Option to Disable Continuous Tracking Notifications: Users find the constant notifications from continuous tracking annoying.
  • Improved Reporting Options: Users want more flexible reporting options, including Excel spreadsheets and annual statements.
  • Geofencing Improvements: Users want the app to start/stop tracking based on geofences, even when the app isn't actively running.
  • Ability to Duplicate Trips: Users who make similar trips often want the ability to duplicate them for different vehicles.

Strengths and Positive Aspects

  • Ease of Use: Many users praise the app's user-friendly interface and simple setup process.
  • Automatic Mileage Tracking: The automatic tracking feature is highly valued, saving users time and effort.
  • Helpful for Tax Purposes: Users find the app invaluable for tracking mileage and expenses for tax deductions.
  • Expense Tracking: The ability to track expenses and store receipts is a useful feature for many users.
  • Accuracy (Generally): While some users report inaccuracies, many others find the app to be generally accurate in tracking mileage.
  • Customization: The ability to categorize trips for different purposes (business, personal, medical, etc.) is appreciated.
  • Good Customer Service (Sometimes): While some users have negative experiences, others praise the responsiveness and helpfulness of customer support.
  • Value for Money: Many users feel that the app is worth the cost, especially for the time and money it saves them on taxes.

Prioritized Action Recommendations

High Priority:

  • Improve Tracking Accuracy: Investigate and address the reported issues with missed trips and inaccurate mileage tracking. Implement more robust tracking algorithms and improve GPS sensitivity.
  • Reduce Battery Drain: Optimize the app's battery usage, particularly when automatic tracking is enabled. Provide users with more control over tracking frequency and power consumption.
  • Address Customer Service Issues: Improve customer service responsiveness and provide more helpful and empathetic support. Train support staff to effectively resolve common issues.
  • Fix Bugs and Glitches: Prioritize bug fixes and address the reported glitches, such as double-tracking trips and sync issues. Implement thorough testing procedures to prevent future bugs.
  • Resolve Billing Issues: Address the reported issues with unexpected charges and trial periods. Ensure clear and transparent billing practices.

Medium Priority:

  • Implement Improved Trip Categorization: Add features to automatically categorize trips based on frequently visited locations or patterns.
  • Enhance Trip Editing Capabilities: Provide users with more flexible trip editing options, such as the ability to split trips, adjust start and end points, and pause/continue trips.
  • Offer More Flexible Reporting Options: Provide users with more options for exporting data, including Excel spreadsheets and customizable reports.
  • Improve Geofencing: Improve the reliability of geofencing features to ensure that tracking starts and stops automatically.
  • Optimize App Performance: Address the reported lag and performance issues, particularly on newer devices.

Low Priority:

  • Integrate with More Apps: Explore opportunities to integrate with other apps, such as accounting software and delivery platforms.
  • Refine Dynamic Island Implementation: Re-evaluate the usefulness of the Dynamic Island implementation and consider alternative ways to provide relevant information.
  • Add Trip Duplication Feature: Add the ability to easily duplicate trips for users who frequently make similar journeys.

Opportunities for Startup Ideas

  • AI-Powered Mileage Assistant: An app that uses AI to automatically categorize trips, predict destinations, and optimize routes for maximum tax deductions.
  • Mileage Tracking Hardware Device: A dedicated hardware device that plugs into a car's OBD-II port and automatically tracks mileage without relying on a smartphone app.
  • Gamified Mileage Tracking: An app that rewards users for accurately tracking their mileage and expenses, turning a mundane task into a fun and engaging experience.
  • Mileage Tracking for Specific Industries: A mileage tracking app tailored to the needs of specific industries, such as real estate, healthcare, or construction.
  • Privacy-Focused Mileage Tracker: An app that prioritizes user privacy and minimizes data collection while still providing accurate mileage tracking.

Trends and Observations

  • Popularity Among Gig Workers: The app is particularly popular among gig workers (DoorDash, Uber, etc.), highlighting the need for reliable mileage tracking in this sector.
  • Importance of Tax Deductions: Users are primarily motivated by the desire to maximize tax deductions, emphasizing the importance of accurate and IRS-compliant tracking.
  • Mixed Experiences with Customer Service: While some users praise customer service, others report negative experiences, suggesting inconsistencies in support quality.
  • Feature Creep Concerns: Some users express concern about the app becoming too complex, suggesting a need to balance new features with simplicity and ease of use.
  • Spanish Language Reviews: There are a number of Spanish-language reviews, indicating a need for continued support and localization efforts.

Conclusion

Everlance is a valuable tool for tracking mileage and expenses, particularly for gig workers and small business owners. The app's strengths lie in its ease of use, automatic tracking, and helpfulness for tax purposes. However, addressing the identified pain points related to tracking accuracy, battery drain, customer service, and billing issues is crucial for improving user satisfaction and reducing churn. By prioritizing these improvements and carefully considering user feedback, Everlance can further solidify its position as a leading mileage tracking solution.

Original App Link

https://apps.apple.com/us/app/mileage-tracker-by-everlance/id985378916?uo=2