Customer Reviews (500)

619SD1904 • 2025-03-28T19:23:13-07:00

Awesome way to stream your favorite sport team game, and keep up with your teams latest news. I love this app.

LND jr • 2025-03-28T16:36:07-07:00

SC game w Fox Sports

Chris012589 • 2025-03-28T16:22:04-07:00

App keeps crashing for no reason.

Summary of Key Insights

The FOX Sports app generally receives positive feedback, with a strong emphasis on its ease of use, comprehensive sports coverage, and timely updates. Many users appreciate the ability to personalize their feeds and follow favorite teams. However, recurring issues like app crashes, difficulties with TV provider logins, and excessive advertisements negatively impact the user experience for a significant minority. Feature requests center around expanding content (e.g., more college baseball, lacrosse) and improving streaming capabilities (e.g., more free games, fewer interruptions). Overall sentiment is positive, but addressing the identified pain points is crucial for maintaining user satisfaction and attracting new users.

Quantitative metrics:

  • Overall Rating: High, implied by the score distribution.
  • 5-star reviews: 72.8% (364/500)
  • 4-star reviews: 14.8% (74/500)
  • 3-star reviews: 2.4% (12/500)
  • 2-star reviews: 1.8% (9/500)
  • 1-star reviews: 8.2% (41/500)

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: Reviews appear to be from a recent period, specifically mentioning dates in 2025.
  • Analysis Methods:
    • Sentiment Analysis: Implicitly performed based on star ratings and review content.
    • Keyword Extraction: Identified frequently mentioned issues, features, and positive aspects.
    • Frequency Analysis: Counted occurrences of keywords and themes to prioritize issues and recommendations.

Key User Pain Points

  • App Crashing/Unstable Performance: Multiple users reported the app crashing, especially after updates, rendering it unusable. This is a high-severity issue.
  • TV Provider Login Issues: Many users experienced problems logging in with their TV providers or found that certain content was unavailable even after logging in.
  • Excessive Advertisements: Some users complained about the frequency and intrusiveness of ads, particularly when reading articles.
  • Limited Free Content/Subscription Requirements: Users expressed frustration about needing a TV subscription to watch live games and the limited availability of free content.
  • Notification Issues: Some users reported receiving unwanted notifications even after disabling them in settings.
  • Streaming Quality Issues: Some users reported lagging, buffering, and low streaming quality.
  • Geographic Restrictions: Inability to watch home team games while on vacation.

Frequently Requested Features

  • More College Baseball Coverage: Several users specifically requested the inclusion of college baseball scores and content.
  • More Sports Coverage: Users requested coverage of more sports, like Lacrosse.
  • More Free Games/Content: Many users desired access to more live games without requiring a TV subscription.
  • Improved Streaming Quality: Users want more reliable and higher-quality streams.
  • Personalization of News Feed: Users want more control over the news stories they see.
  • Ability to Delete/Hide Specific Sports: One user wanted to remove NBA content from their feed.
  • Scores and Stats in Live Games: More detailed scores and stats for live games.

Strengths and Positive Aspects

  • Ease of Use: Many users praised the app's user-friendly interface and easy navigation.
  • Comprehensive Sports Coverage: Users appreciated the wide range of sports and leagues covered, including MLB, NCAA, NASCAR, MLS, and UFL.
  • Timely Updates and Scores: Users found the app to be reliable for providing up-to-date scores and news.
  • Personalized Feeds: Users liked the ability to follow favorite teams, players, and leagues.
  • Notifications: The personalized push notifications were well-received.
  • Super 6 Game: Users enjoy the FOX Super 6 game and the chance to win prizes.
  • Good Information and Analysis: Users like the expert analysis and in-depth stats.

Prioritized Action Recommendations

High Priority:

  • Fix App Crashing Issues: Investigate and resolve the reported app crashing problems immediately, focusing on post-update stability.
  • Improve TV Provider Login Process: Streamline the login process and ensure content availability aligns with subscription entitlements. Provide better error messaging and support for login issues.
  • Reduce Advertisement Intrusiveness: Re-evaluate ad frequency and placement to minimize disruption of user experience, especially when reading articles.

Medium Priority:

  • Expand Content Coverage: Add college baseball scores and content, as well as other niche sports.
  • Enhance Streaming Quality: Optimize streaming infrastructure to reduce lagging, buffering, and improve video resolution.
  • Address Notification Issues: Investigate and fix the problem of unwanted notifications.
  • Improve Customer Support: Address complaints about unhelpful customer support.

Low Priority:

  • Improve News Feed Personalization: Offer more granular control over the types of news stories displayed.
  • Allow Hiding Specific Sports: Implement a feature to hide unwanted sports from the news feed.
  • Add More Details to Live Scores: Include who scored and when during live games.

Opportunities for Startup Ideas

  • Hyper-Local Sports Content Platform: An app focusing on providing in-depth coverage of local high school and amateur sports, filling a gap not adequately addressed by major sports apps.
  • Personalized Sports News Summarization Service: An AI-powered service that summarizes sports news articles based on user preferences, saving time and filtering out irrelevant content.
  • Interactive Sports Betting Companion App: An app that integrates live game data, betting odds, and social features to enhance the sports betting experience.

Trends and Observations

  • Positive Sentiment Dominates: The vast majority of reviews are positive, indicating a generally satisfied user base.
  • Technical Issues Significantly Impact Negative Reviews: Most negative reviews stem from technical issues like crashing and login problems.
  • Content Demand Exists: There's a clear demand for more diverse sports coverage, particularly at the college level.
  • Subscription Fatigue: The frustration surrounding TV provider logins and limited free content reflects a growing trend of subscription fatigue among consumers.

Conclusion

The FOX Sports app is a well-regarded platform with a solid foundation of satisfied users. However, technical issues and content limitations detract from the overall experience. By prioritizing the resolution of app crashes and login problems, reducing ad intrusiveness, and expanding content coverage, FOX Sports can significantly improve user satisfaction and maintain its competitive edge. Focusing on providing a seamless and personalized sports experience will be key to long-term success.

Original App Link

https://apps.apple.com/us/app/fox-sports-watch-live-games/id294056627?uo=2