Customer Reviews (500)

guilhermecalhau • 2025-03-25T14:49:24-07:00

Not many bugs and a reliable app

BlueEarthWorm • 2025-03-23T13:43:44-07:00

This has been the best invoice app I have used.

Champion Plumbing • 2025-03-22T13:25:27-07:00

This app is easy to set up for your small business, or for personal use. They even let you use it for free to see if it’s something that will work, before you commit. Have your 1st invoice of estimate in minutes.

Summary of Key Insights

The Easy Invoice Maker App is generally well-received, particularly for its ease of use, simplicity, and professional-looking invoices. The app's primary strength lies in its user-friendly interface, making it accessible to individuals with varying levels of technical expertise. However, recent changes to the pricing model, specifically the introduction of limited free invoices and relatively expensive subscription plans, have generated significant negative feedback. Data loss issues, though less frequent, also represent a critical concern. Despite these drawbacks, the app's core functionality and ease of use continue to be its main selling points.

Key Strengths:

  • Ease of use and intuitive interface.
  • Professional-looking invoices.
  • Suitability for small businesses and freelancers.
  • Helpful for on-the-go invoicing.

Key Weaknesses:

  • Recent changes to pricing model (limited free invoices, expensive subscriptions).
  • Occasional data loss issues after phone restore/updates.
  • Lack of desktop/Mac version.
  • Occasional bugs.

Overall Sentiment: Positive, but with growing concerns regarding pricing.

Quantitative Metrics:

  • Overall Rating: High, primarily driven by a large number of 5-star reviews.
  • Score Distribution:
    • 5-star: 90.8% (454/500)
    • 4-star: 3.2% (16/500)
    • 3-star: 1.4% (7/500)
    • 2-star: 0.2% (1/500)
    • 1-star: 4.4% (22/500)

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: Not explicitly stated, but reviews appear to be relatively recent (within the last few years), with some specifically referencing recent updates.
  • Analysis Methods:
    • Sentiment Analysis: Manually assessed sentiment based on review text.
    • Keyword Extraction: Identified frequently used words and phrases to determine common themes and pain points.
    • Thematic Analysis: Grouped reviews into categories based on the issues, features, and sentiments expressed.

Key User Pain Points

  • Pricing Changes: The most significant pain point is the shift from a largely free app to one with limited free invoices and relatively high subscription costs. Users feel betrayed by this change, especially those who have been loyal for a long time.
  • Data Loss: Several users reported losing invoice data after phone restoration or app updates. This is a critical issue as it directly impacts business operations.
  • Lack of Desktop Version: Some users desire a desktop or Mac version of the app for easier use on larger screens.
  • Bugs and Technical Issues: A few users reported bugs, crashes, or difficulties in accessing their accounts.
  • Limited Free Plan: The 5 invoices per year limit on the free plan is seen as too restrictive for most businesses.
  • Landscape Mode Issue: Some iPad users have reported that the most recent update removed the landscape mode, making it difficult to use with an external keyboard.

Frequently Requested Features

  • Desktop/Mac Version: A common request is for a desktop or Mac version of the app.
  • Cloud Backup/Sync: Users want a reliable way to back up and synchronize their data across devices to prevent data loss.
  • More Flexible Payment Options: Users have requested more flexible subscription options (e.g., pay-as-you-go, lower-priced tiers for low-volume users).
  • Ability to Select Multiple Invoices for Emailing: Users want to be able to select and send multiple invoices in a single email.
  • Option to Record Partial Payments: Some users want the ability to record partial payments on invoices and have the remaining balance displayed.
  • Client Number Field: A user suggested adding a field to insert the client's number to be able to text or email them directly from the app, instead of taking a screenshot of the invoice.
  • Improved Due Date Handling: A user suggested making the due date more user-friendly.

Strengths and Positive Aspects

  • Ease of Use: The app is consistently praised for its simple and intuitive interface, making it easy for users of all technical skill levels to create and send invoices.
  • Professional-Looking Invoices: Users appreciate the professional appearance of the invoices generated by the app.
  • Convenience and Efficiency: The app allows users to quickly create and send invoices on the go, saving time and effort.
  • Helpful for Small Businesses: The app is seen as a valuable tool for small business owners, freelancers, and contractors.
  • Customization Options: Users like the ability to customize invoices with their logo and other branding elements.
  • Good Customer Support: Some users have reported positive experiences with customer support, particularly in resolving payment issues.

Prioritized Action Recommendations

High Priority:

  1. Re-evaluate Pricing Model: The current pricing model is the biggest source of negative feedback. Consider offering more flexible subscription options, such as a lower-priced tier for low-volume users or a pay-as-you-go option. Alternatively, increase the number of free invoices allowed per year.
  2. Implement Data Backup and Sync: Address the data loss issue by implementing a reliable cloud backup and synchronization system. This will protect user data and provide peace of mind.
  3. Address Bugs and Crashes: Investigate and fix reported bugs and crashes to improve app stability and reliability.
  4. Restore Landscape Mode on iPad: Re-enable landscape mode for iPad users to improve usability with external keyboards.

Medium Priority:

  1. Develop Desktop/Mac Version: Consider developing a desktop or Mac version of the app to cater to users who prefer working on larger screens.
  2. Add Partial Payment Feature: Implement a feature that allows users to record partial payments on invoices and track remaining balances.
  3. Improve Emailing Functionality: Allow users to select and send multiple invoices in a single email.
  4. Add Client Number Field: Add a field to insert the client's number to be able to text or email them directly from the app.
  5. Improve Due Date Handling: Improve the user-friendliness of the due date setting.

Low Priority:

  1. Further UI/UX Improvements: Continuously seek ways to improve the user interface and user experience based on user feedback.

Opportunities for Startup Ideas

  • Invoice Financing Integration: Integrate with invoice financing services to allow users to get paid faster by selling their invoices.
  • Automated Expense Tracking: Enhance the expense tracking feature with automated receipt scanning and categorization.
  • Industry-Specific Templates: Offer industry-specific invoice templates to cater to different types of businesses.
  • Advanced Reporting and Analytics: Provide users with more detailed reporting and analytics on their invoicing activity, such as revenue trends and customer payment patterns.
  • Team Collaboration Features: Allow multiple users to collaborate on invoices and manage clients within the same account.

Trends and Observations

  • Language Preference: The majority of reviews are in English, but there are also a significant number of Spanish reviews.
  • Shift in Sentiment: There's a clear shift in sentiment from overwhelmingly positive to more mixed due to the pricing changes. Many long-time users who previously praised the app are now expressing disappointment and frustration.
  • Focus on Simplicity: Users consistently highlight the app's simplicity and ease of use as its most valuable features.

Conclusion

The Easy Invoice Maker App has a strong foundation based on its user-friendly interface and professional-looking invoices. However, the recent changes to the pricing model have significantly impacted user sentiment and threaten the app's long-term success. Addressing the pricing concerns, implementing data backup and sync, and resolving reported bugs are crucial steps to regain user trust and maintain a competitive edge. By listening to user feedback and prioritizing improvements, the app can continue to be a valuable tool for small businesses and freelancers. A more flexible pricing strategy would likely lead to greater user satisfaction and retention.

Overall Recommendation: Re-evaluate the pricing model and address data loss concerns to retain users and maintain a positive reputation.

Original App Link

https://apps.apple.com/us/app/easy-invoice-maker-app/id1568511681?uo=2