Customer Reviews (100)

Antony NJ Anegha • 2025-03-25T04:36:58.896Z

nice

Anirudh Reddy • 2025-03-24T18:41:25.523Z

Please add playback speed feature when I cast to Android TV. Also, the videos lag a lot. I'm on 100mbps connection.

gourmet world • 2025-03-24T18:33:22.420Z

working really great but just now when I open my app I just found my other courses are not there I don't know what happened.i lost my 80 %paid courses. and the irony I am not getting the udemy support email id or mobile number to discuss this issues. I hope somebody will read my my comments and help me.

Summary of Key Insights

The Udemy app receives mixed reviews, with a slightly positive overall sentiment. While many users appreciate the wide variety of courses, affordable prices, and offline learning capabilities, significant issues persist, particularly concerning video playback, offline download functionality, and customer support. The app's stability and user experience need improvement, as these are frequently cited pain points. The score distribution shows a polarization, with a large percentage of 5-star (51%) and 1-star (25%) reviews, indicating that users either have a very positive or very negative experience. The overall rating, without calculation, appears to be around 3.5-4 stars based on the distribution.

Key strengths include the breadth of course offerings and the potential for affordable learning. Weaknesses revolve around technical issues, unreliable features (especially offline downloads), and inconsistent customer service.

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not specified, assuming recent reviews.
  • Analysis Methods: Sentiment analysis (qualitative assessment based on review text), keyword extraction (identifying frequent terms and topics), and frequency analysis of mentioned issues and requested features.

Key User Pain Points

  • Video Playback Issues: Many users report frequent crashes, buffering problems, and videos not loading, even with a good internet connection. This is a major source of frustration.
  • Offline Download Problems: A significant number of users experience issues with downloading courses for offline viewing. Downloaded videos become unavailable or cause the app to malfunction.
  • Lack of Casting/Android TV Support: Several users express disappointment that the app doesn't support Chromecast or Android TV, limiting their viewing options.
  • Buggy App/Crashes: General app instability and frequent crashes are reported.
  • Customer Support Issues: Difficulty contacting customer support and dissatisfaction with the resolution of issues are common complaints. Some users feel they have been conned or that the refund policy is unfair.
  • Login Problems: Some users are unable to log in to their accounts.
  • Content Quality Concerns: A few users feel that some courses are too basic, outdated, or contain copied content.

Frequently Requested Features

  • Casting/Android TV Support: The most frequently requested feature is the ability to cast videos to a TV or use the app on Android TV.
  • Zoom Functionality: Some users would like a zoom feature for video lectures, similar to YouTube.
  • Playback Speed Control on Android TV: Specific request for playback speed control when casting to Android TV.
  • Improved Offline Functionality: Enhancing the reliability of the offline download feature.

Strengths and Positive Aspects

  • Wide Variety of Courses: Users appreciate the extensive range of topics available on Udemy.
  • Affordable Prices: The perceived value for money is a significant positive aspect.
  • Offline Learning: The ability to download courses for offline viewing is a valuable feature when it works.
  • Expert Instructors: Some users praise the quality and expertise of the instructors.
  • User-Friendly Interface: Some users find the app easy to navigate and well-designed (although others disagree).
  • Lifetime Access: The promise of lifetime access to purchased courses is attractive.
  • Learning Reminders: Customisable push notifications are seen as a good feature for building learning routines.

Prioritized Action Recommendations

  • High Priority:
    • Fix Video Playback Issues: Investigate and resolve the frequent video playback problems, including crashes, buffering, and loading errors. This is the most critical issue affecting user experience.
    • Improve Offline Download Functionality: Address the unreliability of the offline download feature. Ensure that downloaded videos are consistently available and do not cause app malfunctions.
    • Enhance Customer Support: Make it easier for users to contact customer support and provide timely and effective assistance. Review and improve the refund policy to ensure fairness.
  • Medium Priority:
    • Implement Casting/Android TV Support: Add Chromecast or Android TV support to allow users to watch courses on larger screens.
    • Address Buggy App/Crashes: Conduct thorough testing and debugging to improve app stability and reduce crashes.
    • Improve Content Quality Control: Implement measures to ensure that courses meet a certain quality standard and are up-to-date.
  • Low Priority:
    • Add Zoom Functionality: Consider adding a zoom feature for video lectures.
    • Playback Speed Control on Android TV: Add playback speed control when casting to Android TV.

Opportunities for Startup Ideas

  • Udemy Course Verification/Quality Assurance Service: A third-party service that reviews and verifies the quality of Udemy courses, providing users with more confidence in their purchases.
  • Enhanced Udemy Mobile App: An alternative Udemy mobile app that focuses on stability, offline functionality, and a seamless user experience.
  • Udemy Customer Support Concierge: A premium service that provides dedicated customer support for Udemy users, helping them resolve issues quickly and efficiently.

Trends and Observations

  • Negative Sentiment Focus: The negative reviews tend to focus on technical issues, while positive reviews highlight the value and breadth of content.
  • Language Diversity: Reviews are written in multiple languages (English, Portuguese, etc.), indicating a global user base.
  • Recurring Technical Issues: The same technical issues (video playback, offline downloads) are mentioned repeatedly, suggesting that they are persistent and unresolved.

Conclusion

The Udemy app has the potential to be a leading platform for online learning, but it is currently hampered by technical issues and inconsistent customer service. Addressing these pain points is crucial for improving user satisfaction and retaining customers. Prioritizing fixes for video playback and offline download problems, along with enhancing customer support, should be the immediate focus. Implementing casting support and improving content quality control would further enhance the app's appeal. Overall, a focus on stability, reliability, and user experience is essential for Udemy to achieve its full potential.

Original App Link

https://play.google.com/store/apps/details?id=com.udemy.android