Customer Reviews (100)

Jeremy Grimes • 2025-03-28T05:40:10.122Z

I've got it set up, but every day, the widget disappears. I have to reset the lock screen widget daily. I have activated the permissions.

Ann Neff • 2025-03-15T22:25:41.981Z

I've had this app for several years. I use it to track medications and dosages, surgery info, vaccinations, and any medical issues. Medical ID impressed the ER doc when I had blood clots -- it had everything they needed right there.

Chris McBride • 2025-03-12T22:48:13.360Z

LOVE IT! I have recommended many times. Wish I could connect it to a site with a QR code bracelet.

Summary of Key Insights

The Medical ID (premium) app is generally well-received, with a strong emphasis on its potential to be a life-saving tool. Users appreciate the ability to store and quickly access critical medical information during emergencies. The main strength is its functionality in providing medical data to first responders, accessible even from the lock screen. However, reliability issues with the lock screen widget disappearing and occasional app crashes are significant weaknesses. Many users find the app easy to use and valuable for managing their medical information. The sentiment is overwhelmingly positive, but the recurring technical problems need to be addressed to ensure user confidence.

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not explicitly stated, but the reviews appear to be from the recent past and present.
  • Analysis Methods:
    • Sentiment Analysis: Manually assessed based on review text.
    • Keyword Extraction: Identified frequently used words and phrases related to features, issues, and user experiences.
    • Frequency Analysis: Counted the occurrences of specific issues and feature requests.

Key User Pain Points

  • Lock Screen Widget Disappearance: This is the most frequently reported issue. The widget disappears from the lock screen, requiring users to reset it daily or frequently. This defeats the purpose of quick access in emergencies. This issue seems related to Android versions, Samsung devices, battery optimization, or app "cleaners".
  • App Crashes: Some users experience app crashes, particularly when configuring emergency contacts or using specific features. This instability undermines the reliability of the app. Google Pixel 8 seems to be specifically mentioned.
  • Accessibility Permission Issues: The app loses accessibility permissions, causing the widget to vanish. Users find it difficult to re-enable the accessibility service.
  • Backup/Restore Issues: Some users report problems with backing up and restoring data when switching phones or reinstalling the app, leading to data loss.
  • Configuration Problems: Some users report issues configuring the app, particularly the emergency contact functionality after upgrading to the premium version.
  • Accidental SMS Texts: Users are accidentally triggering SMS texts when running the app.

Frequently Requested Features

  • QR Code Bracelet Integration: Users want to link the app to a QR code bracelet for easy access to their medical information.
  • Cloud Backup and Restore: A more reliable and automatic backup and restore feature is desired, especially for transferring data between devices.
  • Pronouns and Gender Section: Users have requested an option to specify pronouns and gender identity beyond assigned sex at birth.
  • Slide to Send SMS Option: A slide to send option for SMS texts to prevent accidental triggers.
  • Updated Guidance for Android 13+: Users need updated guidance for lockscreen access icon disappearing due to Android battery optimization.

Strengths and Positive Aspects

  • Easy Access to Medical Information: Users appreciate the ability to quickly access and share their medical information with healthcare providers and first responders.
  • Life-Saving Potential: The app is seen as a valuable tool that could save lives in emergencies.
  • Comprehensive Information Storage: Users like the ability to store a wide range of medical information, including medications, allergies, medical history, and emergency contacts.
  • Multiple User Profiles: The ability to create profiles for multiple family members is a valued feature.
  • Lock Screen Accessibility: The ability to access medical information from the lock screen is considered a key benefit.
  • Ease of Use: Many users find the app easy to set up and use.
  • No Ads: Users appreciate the absence of advertisements, particularly in the premium version.

Prioritized Action Recommendations

High Priority:

  • Address Lock Screen Widget Disappearance: Investigate and resolve the underlying causes of the lock screen widget disappearing. This includes compatibility issues with different Android versions, Samsung devices, battery optimization settings, and app "cleaners." Provide clear troubleshooting steps and in-app guidance for users.
  • Fix App Crashes: Identify and fix the app crashes reported by users, particularly those related to configuring emergency contacts and on Google Pixel 8 devices.
  • Improve Accessibility Permission Handling: Enhance the app's handling of accessibility permissions to prevent the app from losing these permissions and make it easier for users to re-enable them.

Medium Priority:

  • Implement Reliable Backup and Restore: Develop a robust and automatic backup and restore feature that allows users to easily transfer their data between devices. Cloud backup is highly recommended.
  • Add Slide to Send SMS Option: Implement a "slide to send" or similar confirmation mechanism for SMS alerts to prevent accidental triggering of emergency messages.
  • Update Android Version Guidance: Provide updated guidance for lockscreen access icon disappearing due to Android battery optimization for latest Android versions (13+).

Low Priority:

  • Implement QR Code Bracelet Integration: Explore the feasibility of integrating the app with QR code bracelets.
  • Add Pronouns and Gender Section: Consider adding a section for users to specify their pronouns and gender identity.

Opportunities for Startup Ideas

  • Medical ID Bracelet with Dynamic QR Code: A bracelet that displays a QR code which, when scanned, dynamically updates with the user's latest medical information from a cloud-synced Medical ID app.
  • AI-Powered Medical Information Extraction from Photos: An app that can extract medical information from photos of medication bottles, prescriptions, and insurance cards to automatically populate a Medical ID profile.
  • Smartwatch Integration for Medical Alerts: An integration with smartwatches to automatically send medical alerts and location information to emergency contacts when a fall or other emergency is detected.

Trends and Observations

  • Recurring Technical Issues: The most significant trend is the recurring reports of technical issues, particularly related to the lock screen widget and app crashes. These issues negatively impact user confidence and the app's core value proposition.
  • Positive Sentiment Despite Issues: Despite the technical issues, the overall sentiment remains positive, indicating that users value the app's functionality and potential.
  • Importance of Reliability: The reviews emphasize the importance of reliability in a medical ID app. Users need to be confident that the app will work as expected in an emergency.
  • Android Version/Device Specific Issues: Some issues appear to be specific to certain Android versions or devices (e.g., Samsung, Google Pixel), suggesting the need for more thorough testing across different platforms.

Conclusion

The Medical ID (premium) app has the potential to be a valuable tool for managing and sharing medical information in emergencies. However, the recurring technical issues, particularly the lock screen widget disappearance and app crashes, need to be addressed to ensure user confidence and reliability. Prioritizing these fixes and implementing a robust backup and restore feature will significantly improve the user experience and strengthen the app's value proposition. Overall, the app is recommended with the caveat that users should be aware of the potential technical issues and take steps to mitigate them.

Original App Link

https://play.google.com/store/apps/details?id=app.medicalid