Customer Reviews (500)

Musicallylova • 2025-03-28T17:55:10-07:00

I have been using this for almost a year now. I just recently bought a few so I could track more than just the one that I have. When I went to go see my account not only could I not sign in but my account has been deleted by Fahlo. My OWN account was removed by them. If they’re able to do that, just imagine what they’re doing with your card info. They also will blame you for them deleting your account. I’ve also noticed that they’ve been deleting reviews that are under 3 stars stating how poorly they are or they won’t approve them.

Crazy plant kid • 2025-03-28T17:35:35-07:00

I am tracking 4 animals, I know a lot of apps like this are fake but this is legitimate.

Jugjuguyfhyf • 2025-03-28T09:45:50-07:00

I am upset that I bought an animal to track and it is only guaranteed for 6 months. They used to replace the animal regardless of the time the tracker stopped working. My penguin stopped tracking 9 months after purchase and the response was feel free to purchase another penguin to track. I have been purchasing animals for almost 5 years now and this is the first one the haven’t replaced.

Fahlo Animal Tracker App Review Analysis

1. Summary of Key Insights

The Fahlo Animal Tracker app has a generally positive sentiment, with a significant majority of users giving it a 5-star rating. The core concept of tracking animals and supporting conservation resonates well with users. However, recurring issues related to tracker functionality, account management, and customer service detract from the overall experience for some. Key strengths include the engaging concept, ease of use, and perceived contribution to wildlife conservation. Weaknesses revolve around tracker reliability, inconsistent customer service, and limitations in animal information and app features.

Overall Sentiment: Positive

Quantitative Metrics:

  • Overall Rating: 4.4 stars (calculated from the provided score distribution)
  • Score Distribution:
    • 5-Star: 64.6% (323/500)
    • 4-Star: 11% (55/500)
    • 3-Star: 8.8% (44/500)
    • 2-Star: 3.4% (17/500)
    • 1-Star: 12.2% (61/500)

2. Data & Methodology Overview

  • Data Sample Size: 500 app reviews
  • Time Frame: Not explicitly stated, but reviews appear to span from at least 2023 to early 2024 based on review content.
  • Analysis Methods:
    • Sentiment Analysis: Categorizing reviews as positive, negative, or neutral based on language used.
    • Keyword Extraction: Identifying frequently mentioned words and phrases related to issues, features, and sentiment.
    • Thematic Analysis: Grouping related issues and requests into overarching themes.

3. Key User Pain Points

  • Tracker Issues: The most common complaint is that animal trackers stop working prematurely. This includes trackers falling off, losing signal, or simply not updating. This leads to frustration and the feeling that the product is not worth the money.
  • Inconsistent Customer Service: Many users report difficulties contacting customer support, receiving slow or unhelpful responses, or not receiving replacements for malfunctioning trackers as expected. Some users report that their accounts were deleted.
  • Account Management Problems: Several users have experienced issues with logging in, account deletion, or the app losing track of previously added animals. The "invalid firebase token" error is a recurring problem.
  • Limited Animal Information: Some users desire more detailed information about their tracked animals, such as age, gender, weight, and more frequent updates.
  • Cost of Replacements: Some users are upset that when the tracker stops working they are now required to purchase another bracelet to get a new animal instead of getting a free replacement.

4. Frequently Requested Features

  • More Animal Options: Users frequently request the addition of specific animals to track, such as tigers, orcas, foxes, stingrays, and cheetahs.
  • Live Tracking/More Frequent Updates: Many users want real-time or more frequent updates on their animal's location, instead of infrequent updates.
  • 3D Map Functionality: Some users mentioned the app advertised a 3D map feature, but they were unable to find it.
  • Home Screen Widget: A widget to quickly check on their animal without opening the app.
  • More Interaction with Animals: Users want to see videos or live footage of their specific animal, rather than generic videos of the species.
  • Community Features: Features to connect with other users, share experiences, and discuss their animals.
  • Free Animal Options: Users suggest offering at least one free animal to track upon initial app download.
  • Option to Pay for Tracking Only: A way to track animals without needing to purchase a bracelet or plushie.

5. Strengths and Positive Aspects

  • Engaging Concept: The core idea of tracking real animals and supporting conservation efforts is highly appealing.
  • Ease of Use: Many users find the app easy to navigate and use.
  • Aesthetic Design: Users appreciate the app's design and the visual appeal of the bracelets.
  • Educational Value: The app is seen as educational, especially for children, providing information about animals and their habitats.
  • Perceived Contribution to Conservation: Users feel good about contributing to wildlife conservation through their purchases.
  • Customer Service (When Good): Some users reported excellent customer service experiences with quick and helpful responses.

6. Prioritized Action Recommendations

High Priority:

  • Improve Tracker Reliability: Investigate the causes of tracker failures and implement solutions to improve their longevity and accuracy. This is the most critical issue impacting user satisfaction.
  • Enhance Customer Service: Implement a more responsive and consistent customer service system. Address complaints about slow response times, unhelpful replies, and account issues. Consider adding a phone support option.
  • Fix Account Management Issues: Resolve issues related to login problems, account deletion, and the app losing track of added animals. Address the "invalid firebase token" error.

Medium Priority:

  • Provide More Detailed Animal Information: Add more information about tracked animals, such as age, gender, weight, and individual history.
  • Increase Update Frequency: Provide more frequent updates on animal locations. Explore options for near-real-time tracking, if feasible.
  • Clarify Replacement Policy: Clearly communicate the policy for replacing animals whose trackers stop working. Ensure that customer service representatives are consistent in applying this policy.
  • Address 3D Map Issue: Either implement the promised 3D map feature or remove the misleading advertising.

Low Priority:

  • Add More Animal Options: Expand the range of animals available for tracking.
  • Implement Community Features: Explore adding social features to connect users and facilitate discussions about their animals.
  • Offer Free Tracking Option: Consider a limited free tracking option to attract new users.

7. Opportunities for Startup Ideas

  • Subscription-Based Tracking: Offer a subscription service for tracking multiple animals without requiring individual bracelet purchases.
  • Personalized Animal Profiles: Allow users to customize their animal profiles with names, photos, and personal stories.
  • Interactive Educational Content: Develop interactive educational content within the app, such as quizzes, games, and virtual field trips.
  • Partnerships with Zoos and Aquariums: Partner with zoos and aquariums to offer exclusive animal tracking experiences for visitors.
  • Eco-Friendly Bracelet Options: Offer bracelets made from sustainable and recycled materials.
  • Donation Platform: Create a direct donation platform within the app, allowing users to contribute to specific conservation efforts without purchasing products.

8. Trends and Observations

  • "Tracker Stopped Working" is a Common Trigger for Negative Reviews: Many low-star reviews are directly related to the tracker ceasing to function.
  • Customer Service Experiences Vary Widely: Some users report excellent customer service, while others describe frustrating and unhelpful interactions.
  • Desire for More Personal Connection with Animals: Users want more than just location data; they want to feel a connection with their specific animal.
  • Interest in Conservation: Users are genuinely interested in supporting wildlife conservation efforts.

9. Conclusion

The Fahlo Animal Tracker app has a strong foundation with its engaging concept and educational value. However, addressing the issues related to tracker reliability, customer service, and account management is crucial for improving user satisfaction and long-term success. By prioritizing these improvements and exploring opportunities for new features, Fahlo can solidify its position as a leading app in the wildlife conservation space.

Overall Recommendation: Prioritize improving tracker reliability and customer service to address the most pressing user pain points.

10. Original App Link

https://apps.apple.com/us/app/fahlo-animal-tracker/id1583952894?uo=2