Customer Reviews (500)

Gabrielaesquivel • 2025-03-22T01:11:27-07:00

Best game ever there’s always updates and new things to work towards

Hi-27yy • 2025-03-22T00:31:19-07:00

The game is excellent and the guns function very nicely and look realistic

Love it you have done • 2025-03-21T22:25:16-07:00

It was great

Summary of Key Insights

Call of Duty: Mobile enjoys generally positive sentiment, evidenced by a high percentage of 5-star reviews. Users praise the game's engaging gameplay, console-quality graphics, and variety of modes. However, recurring issues like hacking, account problems, excessive storage usage, and matchmaking imbalances significantly detract from the user experience. The game is seen as fun and addictive, but also potentially expensive due to the draw system for obtaining desirable items. There's a strong desire for better anti-cheat measures, improved account recovery processes, and more balanced gameplay.

  • Overall Rating: High (primarily 5-star reviews)
  • Key Strengths: Engaging gameplay, good graphics, variety of modes, console-like experience on mobile.
  • Key Weaknesses: Hacking/cheating, account issues (loss, hacking), large storage requirements, matchmaking problems, perceived "pay-to-win" elements.
  • Overall Sentiment: Positive, but with significant frustration regarding specific issues.
  • Score Distribution: 5-star: 69.6%, 4-star: 6.8%, 3-star: 4.0%, 2-star: 3.0%, 1-star: 16.6%

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: Unspecified, but likely a recent snapshot of reviews given the version number and copyright year (2025).
  • Analysis Methods:
    • Sentiment analysis based on star ratings and review text.
    • Keyword extraction to identify frequently mentioned topics (e.g., "hackers," "account," "storage").
    • Manual review of review text to understand user concerns and feature requests.

Key User Pain Points

  • Hacking/Cheating: The most frequently cited issue. Users report rampant cheating, aimbots, and other exploits that ruin the gameplay experience. This is a major source of frustration.
  • Account Issues: Many users report losing their accounts, being hacked, or experiencing problems with login (especially via Facebook or Twitter). Account recovery processes are perceived as inadequate.
  • Large Storage Requirements: The game's large file size (often exceeding 30GB) is a significant problem for users with limited storage space on their devices.
  • Matchmaking Problems: Users complain about unbalanced matchmaking, often being paired with inexperienced players against highly skilled opponents or facing PC players in mobile lobbies.
  • "Pay-to-Win" Elements: The "lucky draw" system for obtaining desirable weapons and skins is seen as expensive and predatory. Users feel pressured to spend money to compete effectively.
  • Glitches and Bugs: Several reviews mention glitches, lags, and app crashes.
  • Bots: The presence of too many bots in regular multiplayer matches is seen as reducing the challenge and enjoyment of the game.
  • Name Change Issues: Problems with changing usernames and the associated costs.

Frequently Requested Features

  • Improved Anti-Cheat System: The most requested improvement.
  • Campaign Mode: Many users express a desire for a single-player campaign.
  • Cross-Play: Some users request cross-play with console versions (though others explicitly oppose it due to perceived advantages for PC players).
  • More OG Content: Some users want a return of older content and features.
  • More Ways to Earn CP (Cod Points) for Free: Users want more opportunities to acquire premium currency without spending real money.
  • Tactical Sprint: Request to add tactical sprint
  • Prop Hunt and Demolition modes: Add Prop Hunt and Demolition to Core mode.
  • Option to Buy Guns Straight Out: Instead of relying on lucky draws, users want to purchase specific weapons directly.

Strengths and Positive Aspects

  • Engaging Gameplay: Many users find the game fun, addictive, and a great way to pass the time.
  • Good Graphics: The console-quality graphics are frequently praised.
  • Variety of Modes: The game offers a diverse range of modes (Multiplayer, Battle Royale, Zombies) to suit different play styles.
  • Console-Like Experience: Users appreciate the ability to play a Call of Duty-style game on their mobile devices.
  • Customizable Loadouts: The ability to customize weapons and characters is a popular feature.
  • No Ads: Some users specifically mentioned the lack of intrusive ads as a positive aspect.
  • Good Gun Mechanics: The guns function nicely and look realistic.

Prioritized Action Recommendations

High Priority:

  1. Implement a Robust Anti-Cheat System: Address the rampant hacking issue with a more effective anti-cheat solution. This is the most critical issue affecting the user experience.
  2. Improve Account Security and Recovery: Strengthen account security measures and streamline the account recovery process to help users regain access to lost or hacked accounts.
  3. Optimize Storage Usage: Reduce the game's file size through optimization techniques and potentially offer more granular download options.
  4. Balance Matchmaking: Improve matchmaking algorithms to create fairer and more balanced matches, reducing the frequency of uneven teams and bot-filled lobbies.

Medium Priority:

  1. Re-evaluate Monetization Strategy: Consider alternative monetization models that are less reliant on "lucky draws" and perceived pay-to-win elements.
  2. Address Glitches and Bugs: Prioritize fixing reported glitches, lags, and app crashes.
  3. Improve Controller Support: Ensure seamless controller integration and address any reported issues with button mapping or functionality.
  4. Improve Reporting System: Add more agents that have experience playing the game.

Low Priority:

  1. Consider Adding a Campaign Mode: Evaluate the feasibility of adding a single-player campaign based on user demand.
  2. Evaluate Adding Tactical Sprint: Evaluate the feasibility of adding tactical sprint based on user demand.
  3. Add OG Content: Add Prop Hunt and Demolition to Core mode.
  4. Re-evaluate age restriction: Evaluate the age restriction to be set down to 10-13+.

Opportunities for Startup Ideas

  • Anti-Cheat Software for Mobile Games: A startup could develop and license advanced anti-cheat solutions specifically tailored for mobile FPS games.
  • Account Recovery Service for Mobile Games: A service that helps players recover lost or hacked accounts across multiple mobile games, offering a more reliable and user-friendly alternative to in-game support.
  • Mobile Game Optimization Tool: A tool that automatically optimizes mobile games to reduce file size and improve performance on a wider range of devices.

Trends and Observations

  • Language Preferences: A significant portion of reviews are in Spanish, indicating a strong Spanish-speaking player base.
  • Recurring Themes: The themes of hacking, account issues, and storage problems are consistently mentioned across many reviews.
  • Positive Nostalgia: Many users express nostalgia for older versions of the game or previous Call of Duty titles, suggesting an opportunity to reintroduce classic content.
  • Controller Use: Many users play with a controller.

Conclusion

Call of Duty: Mobile has a strong foundation with engaging gameplay and impressive graphics. However, addressing the key pain points related to hacking, account security, storage, and matchmaking is crucial for maintaining user satisfaction and preventing churn. By prioritizing these improvements and considering alternative monetization strategies, Activision can further solidify Call of Duty: Mobile's position as a leading mobile FPS game.

Original App Link

https://apps.apple.com/us/app/call-of-duty-mobile/id1287282214?uo=2