Customer Reviews (296)

|~}[<~{~}~{~}~>]{~| • 2026-03-31T16:51:01-07:00

This app is a scam, manipulating global markets

LE Studios • 2026-03-31T00:23:28-07:00

Thought Polymarket US with Apple Pay/debit card would be smooth like Kalshi—instant deposits, but withdrawals drag with settlement holds and bank delays. Worst experience among prediction market apps. Avoid altogether—stick to fast ones like Fanatics Markets or Kalshi.

LuccaGiga • 2026-03-30T20:13:57-07:00

Been waiting for my withdrawal for over a week (70$) and it seems like many others are too; I’m very confused how this is legal/possible. DO NOT USE

Polymarket App Review Analysis

1. Summary of Key Insights

The Polymarket app receives overwhelmingly negative feedback, indicated by a very low average rating and a significant number of 1-star reviews. The primary issue revolves around users being unable to withdraw their funds, leading to accusations of the app being a scam. Many users also complain about long wait times for withdrawals, unresponsive customer support, and a misleading "waitlist" system. While a small number of users praise the app's design and ease of use, these positives are overshadowed by the serious financial and functional issues reported by the majority. Overall sentiment is very negative, with widespread distrust and frustration. The app's advertised features, such as betting on various world events, are often not available, further contributing to user dissatisfaction.

Key Strengths:

  • Simple interface (mentioned by a few users)
  • Live odds trading (mentioned by a few users)

Key Weaknesses:

  • Withdrawal issues (most prominent issue)
  • Unresponsive/unhelpful customer support
  • Misleading waitlist system
  • Limited market options (primarily sports)
  • False advertising (claiming to offer betting on various events when only sports are available)
  • Bugs and glitches

Overall Rating: Very Low (heavily skewed towards 1-star reviews)

Score Distribution:

  • 1-star: 81.08% (240/296)
  • 2-star: 6.76% (20/296)
  • 3-star: 3.38% (10/296)
  • 4-star: 1.69% (5/296)
  • 5-star: 7.09% (21/296)

2. Data & Methodology Overview

  • Data Sample Size: 296 reviews
  • Time Frame: Not explicitly stated, but based on review content, the reviews appear to be from the recent past (within the last few months). Many reviews reference current sporting events and dates.
  • Analysis Methods:
    • Sentiment Analysis: Manual sentiment scoring based on review text.
    • Keyword Extraction: Identification of frequently used words and phrases to determine common themes and issues.
    • Categorization: Grouping reviews based on the type of complaint or praise.

3. Key User Pain Points

  • Withdrawal Issues: This is the most significant and frequently mentioned problem. Users report long delays (weeks or even months), rejected withdrawals, and an inability to access their funds. Many accuse the app of being a scam due to this issue.
  • Unresponsive Customer Support: Users consistently complain about the lack of response from customer support or receiving generic, unhelpful replies. Some report only interacting with AI bots.
  • Misleading Waitlist: The waitlist system is criticized for being lengthy, seemingly random, and not improving even after sharing the app as suggested. Some users who were previously active are placed back on the waitlist.
  • Limited Market Options: Many users express disappointment that the app primarily focuses on sports betting, despite advertising the ability to bet on politics, commodities, and other events.
  • False Advertising: Claims of low fees and large payouts are disputed by users. The advertised ability to bet on a wide range of topics beyond sports is also considered false advertising.
  • Bugs and Glitches: Users report various technical issues, including app crashes, incorrect scores, frozen screens, and inability to log in.
  • Account Issues: Some users report their accounts being hacked, suspended for unexplained reasons, or having funds disappear.

4. Frequently Requested Features

  • Instant Withdrawals: Users consistently request faster and more reliable withdrawal processing.
  • Wider Range of Markets: Demand for betting options beyond sports, including politics, commodities, and other real-world events.
  • Improved Customer Support: A need for responsive and helpful customer support channels, including phone support.
  • Limit Orders: The ability to set limit orders for trades, similar to stock trading platforms.
  • Order Book Visibility: Access to an order book to see current buy and sell orders.
  • Crypto Funding Options: The ability to deposit and withdraw funds using cryptocurrency.
  • Player Props: More betting options within sports, such as player props.
  • Parleys/Multi Prediction Slips: The ability to combine multiple predictions into a single bet for higher payouts.
  • API Access: The ability to access the app's data and functionality through an API.

5. Strengths and Positive Aspects

  • Simple Interface: Some users find the app's interface easy to use and navigate.
  • Live Odds Trading: A few users appreciate the ability to trade on live odds during sporting events.
  • Confirmation Safety Net: One user noted a confirmation safety net before placing bets.
  • Informative and Entertaining: A few users found the app informative and entertaining.

6. Prioritized Action Recommendations

High Priority:

  • Address Withdrawal Issues: This is the most critical issue and requires immediate attention. Investigate and resolve the underlying problems causing withdrawal delays and failures. Implement transparent communication with users regarding the status of their withdrawals.
  • Improve Customer Support: Provide responsive and helpful customer support through multiple channels (e.g., email, phone, chat). Train support staff to address common issues and provide accurate information. Eliminate AI-only responses.
  • Fix Bugs and Glitches: Thoroughly test the app and fix all reported bugs and glitches. Prioritize issues that affect the ability to place bets or withdraw funds.

Medium Priority:

  • Clarify Waitlist System: Provide clear and transparent information about the waitlist system and how it works. Ensure that sharing the app actually improves a user's position on the waitlist. Consider removing the waitlist altogether if possible.
  • Expand Market Options: Add betting options beyond sports, including politics, commodities, and other real-world events, as advertised.
  • Implement Limit Orders and Order Book: Add limit order functionality and provide access to an order book to improve the trading experience.

Low Priority:

  • Improve App Performance: Optimize the app for speed and performance, especially during peak usage times.
  • Add Crypto Funding Options: Consider adding cryptocurrency deposit and withdrawal options.
  • Add Player Props and Parleys: Expand sports betting options to include player props and parleys.

7. Opportunities for Startup Ideas

  • Prediction Market Platform with Guaranteed Withdrawals: A prediction market platform that prioritizes fast and reliable withdrawals, offering guarantees or insurance to protect user funds.
  • Transparent and Community-Driven Prediction Market: A platform that emphasizes transparency in its operations and involves the community in decision-making.
  • Simplified Sports Betting Platform: A sports betting platform with a streamlined interface and fewer betting options, catering to casual bettors.
  • Prediction Market Education Platform: A platform that educates users about prediction markets and how to trade effectively.

8. Trends and Observations

  • Negative Sentiment Dominates: The overwhelming majority of reviews express negative sentiment due to withdrawal issues and poor customer support.
  • Comparison to Kalshi: Many users compare Polymarket unfavorably to Kalshi, a competing prediction market platform.
  • Accusations of Scam: A significant number of users accuse Polymarket of being a scam due to the difficulty in withdrawing funds.
  • Focus on Sports: Despite advertising a wider range of markets, the app primarily focuses on sports betting.
  • Waitlist Frustration: The waitlist system is a major source of frustration for new users.

9. Conclusion

The Polymarket app faces significant challenges, primarily related to withdrawal issues, poor customer support, and misleading marketing. The overwhelmingly negative user feedback indicates a lack of trust and satisfaction. To improve its reputation and attract users, Polymarket must prioritize resolving the withdrawal issues, improving customer support, and delivering on its advertised features. Failure to address these issues will likely result in continued user dissatisfaction and damage to the app's reputation. A complete overhaul of the withdrawal process is needed to regain user trust.

Recommendation: Immediate and significant improvements are required to address the critical issues plaguing the Polymarket app. Without these changes, the app is unlikely to succeed in the long term.

10. Original App Link

https://apps.apple.com/us/app/polymarket/id6648798962