Customer Reviews (100)

Hammad Shaikh • 2025-03-25T22:58:27.641Z

Best game

Imran Hossain Akash • 2025-03-25T22:57:03.184Z

Most favorite game of my life

Basel Alshahrani • 2025-03-25T22:50:56.865Z

Goated game👌🐑

Summary of Key Insights

Clash of Clans maintains a generally positive sentiment, with a strong base of long-term players. However, recent updates, particularly regarding trophy calculation and the removal of certain features (like training potions), have sparked significant negative feedback. The game's core mechanics and nostalgic value remain strengths, but addressing concerns about trophy rewards and update-related issues is crucial. The pricing disparity in different regions and account recovery problems also need attention.

Overall Rating: High positive sentiment based on the provided sample, but with significant concerns raised by recent updates.

  • 5-star: 59%
  • 4-star: 14%
  • 3-star: 4%
  • 2-star: 6%
  • 1-star: 17%

This indicates that while the majority still enjoy the game, a notable segment is highly dissatisfied.

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not explicitly stated, but inferred to be recent based on comments about "new updates."
  • Analysis Methods:
    • Sentiment analysis (manual assessment based on review text).
    • Keyword extraction (identifying frequently used words and phrases related to features, issues, and sentiment).
    • Categorization of reviews based on star rating and content.

Key User Pain Points

  • Trophy Calculation Issues: Many users are complaining about receiving significantly fewer trophies for attacks, especially 1 or 2-star attacks. This is perceived as unfair and makes trophy pushing much slower and more frustrating.
  • Update-Related Problems: Several users mention negative impacts from recent updates, including game crashes, removal of desired features (e.g., training potions, eagle artillery), and changes to game mechanics.
  • Account Recovery Difficulties: Some users have reported difficulty in recovering lost or hacked accounts, citing poor customer support.
  • Pricing Discrepancies: One user specifically mentions a large price difference for Gold Passes between the US and India, suggesting unfair regional pricing.
  • Game Crashing: Several users report the game crashing frequently, particularly after updates, making the game unplayable.
  • Long Upgrade Times: A common complaint across many games, but still present here, is the lengthy upgrade times for buildings and troops.
  • Data Consumption: One user noted that the game is consuming more data than before.

Frequently Requested Features

  • Reinstatement of Training Potions: Many users want the training potions to be available for purchase again.
  • Improved Trophy System: Users want the trophy calculation system to be re-evaluated and adjusted to provide fairer rewards.
  • Better Account Recovery Support: Users want a more reliable and helpful account recovery process.
  • Conversation Feature Between Clans During War: One user suggested a chat or email feature between clans during war.
  • Army Speed Potion: One user requested the return of the army speed potion.

Strengths and Positive Aspects

  • Nostalgia and Long-Term Engagement: Many users have been playing the game for years and express a strong emotional connection to it.
  • Addictive and Enjoyable Gameplay: The core gameplay loop of building, attacking, and upgrading remains engaging for many players.
  • Strategic Depth: Users appreciate the strategic elements of the game, including planning attacks and defenses.
  • Clan Features: The clan system, including Clan Wars and Clan Games, is a popular feature.
  • Constant Updates: While updates are also a source of complaints, some users appreciate the ongoing development and new content.

Prioritized Action Recommendations

High Priority:

  • Investigate and Address Trophy Calculation Issues: This is the most frequent and impactful complaint. Analyze the current trophy system and make adjustments to ensure fairer rewards for attacks, especially those with high damage percentages.
  • Fix Game Crashing Issues: Identify the cause of the game crashes and release a patch to resolve them immediately. This is a critical issue that prevents users from playing the game.
  • Improve Account Recovery Process: Streamline the account recovery process and provide better support to users who have lost access to their accounts.

Medium Priority:

  • Re-evaluate the Removal of Training Potions: Consider reintroducing training potions or offering alternative ways to speed up troop training.
  • Address Regional Pricing Discrepancies: Review pricing strategies in different regions to ensure fairness and transparency.
  • Optimize Game Performance to Reduce Data Consumption: Investigate and optimize the game's data usage.

Low Priority:

  • Consider Adding a Conversation Feature Between Clans During War: This is a nice-to-have feature that could enhance the social aspect of the game.
  • Listen to Community Feedback on Updates: Actively solicit and incorporate community feedback when planning and implementing updates.

Opportunities for Startup Ideas

  • Enhanced Clan Communication Tools: Develop a separate app or platform specifically designed for clan communication and coordination in mobile strategy games, offering features beyond basic in-game chat.
  • Account Recovery as a Service: Offer a premium service that helps players recover lost accounts across multiple mobile games, providing expert assistance and security measures.
  • Gaming Performance Optimization Tool: Create a tool that optimizes mobile game performance, reducing lag and data consumption, specifically targeting games like Clash of Clans.

Trends and Observations

  • Negative Sentiment Tied to Specific Updates: A clear trend is that negative sentiment spikes after updates that introduce controversial changes or bugs.
  • Long-Term Players are Vocal: Many reviewers identify as long-term players, suggesting a strong sense of loyalty and a willingness to provide feedback.
  • Language Diversity: The reviews are written in multiple languages, indicating a global player base.
  • Shift in Sentiment: There seems to be a shift from positive to negative sentiment with the recent updates, particularly regarding the trophy system.

Conclusion

Clash of Clans remains a popular and engaging game, but recent updates have introduced significant issues that are negatively impacting the user experience. Addressing the trophy calculation problems, fixing game crashes, and improving account recovery are crucial for retaining players and maintaining a positive reputation. Supercell should prioritize listening to community feedback and carefully consider the impact of updates on the gameplay experience.

Overall Recommendation: Focus on addressing the negative feedback related to recent updates and prioritize player satisfaction to maintain the game's long-term success.

Original App Link

https://play.google.com/store/apps/details?id=com.supercell.clashofclans