Customer Reviews (100)

Ken Levy • 2025-04-01T01:24:37.738Z

Overall an excellent app. Just a few of the features are hard to find. I've been using the app for quite awhile and mostly find it valuable.

Baker Kagimu • 2025-03-31T18:57:05.492Z

medisafe helped me keep track of medication

Andy Mitton • 2025-03-31T18:42:21.944Z

Was great, but not £5 per month great I've moved to another app... Reminds me to take my tablets. Didn't realise how dependant I was on the app until it stopped working for me. Also useful as a record to look back on. Support from app publisher also excellent.

Summary of Key Insights

The Medisafe app has generally positive reviews, particularly for its reminder functionality and ease of use. However, recent changes to a subscription-based model that severely limits the free version's functionality (limiting to only 2 medications) have generated significant negative feedback and a decrease in overall satisfaction. Users who rely on the app for multiple medications are particularly affected and are actively seeking alternatives. While some users find the premium subscription reasonable, many others consider it too expensive or feel betrayed by the sudden shift after years of free use. The app's core functionality, when available, is praised, but the pricing model overshadows many of its strengths.

Quantitative Metrics:

  • Overall Rating (based on score distribution): Leans positive, but trending negatively.

  • Score Distribution:

    • 5-star: 50%
    • 4-star: 12%
    • 3-star: 12%
    • 2-star: 4%
    • 1-star: 22%

    This distribution shows a significant number of 5-star reviews, but also a concerning number of 1-star reviews likely due to the recent subscription changes.

Key Strengths:

  • Effective medication reminders
  • User-friendly interface
  • Helpful tracking features (e.g., refill reminders, drug interaction checker)
  • Customizability

Key Weaknesses:

  • Restrictive free version (limited to 2 medications)
  • Perceived high cost of premium subscription
  • Glitches and bugs (e.g., notification issues, time zone problems, widget unreliability)
  • Lack of specific tracking options (e.g., injection site tracking)

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Reviews appear to be mostly recent, with some mentions of "years" of usage and specific dates in 2025. The shift to the subscription model seems to be a recent event, heavily influencing newer reviews.
  • Analysis Methods:
    • Sentiment analysis (identifying positive, negative, and neutral opinions)
    • Keyword extraction (identifying frequently mentioned terms and topics)
    • Thematic analysis (grouping reviews based on common themes and issues)

Key User Pain Points

  • Limited Free Version: The most significant pain point is the limitation of the free version to only two medications. Users with multiple medications feel forced to either pay for a subscription or switch to another app.
  • Subscription Cost: Many users consider the premium subscription too expensive for the value it provides, especially compared to other available options.
  • Notification Issues: Some users report problems with reminders not working correctly, being delayed, or not popping up as expected.
  • Glitches and Bugs: Several users mention glitches such as time zone issues, widget unreliability, and the app changing days.
  • Forced "Interest" Topic: Users are being forced to choose an interest topic when adding new medications, with no way to exit the page.
  • Unwanted features: A weight loss tracker was added to the health trackers and users can't remove it.

Frequently Requested Features

  • More Flexible Scheduling: Users want more flexible scheduling options, such as varying medication times day to day or setting up medications to start on the same day.
  • Injection Site Tracking: Users who take injections want a dedicated feature to track injection sites for rotation purposes.
  • Customizable Health Trackers: Users want the ability to track custom health issues and symptoms not already included in the app.
  • Improved Notification Options: Users desire more insistent and customizable notification options.
  • Integration with other health apps: Users wish the app would integrate with 3rd party health applications like wifi enabled scales.

Strengths and Positive Aspects

  • Effective Reminders: The core reminder functionality is widely praised for helping users stay on track with their medications.
  • User-Friendly Interface: Many users find the app easy to use and intuitive.
  • Comprehensive Features: Features like refill reminders, drug interaction checker, and health tracking are valued.
  • Customizability: Users appreciate the ability to customize reminders, medication icons, and other settings.
  • No Ads: The absence of in-app ads in the free version (before the recent changes) was a significant positive.
  • Helpful for ADHD: The app is useful for people with ADHD.

Prioritized Action Recommendations

High Priority:

  • Re-evaluate Pricing Model: The current pricing model is the biggest driver of negative reviews. Consider offering a more affordable subscription tier or re-introducing more functionality to the free version. A tiered subscription model based on number of medications could be a good compromise.
  • Fix Notification Issues: Address the reported problems with reminders not working correctly. This is a critical function, and any issues can have serious consequences for users' health.
  • Address Glitches and Bugs: Investigate and fix the reported glitches, such as time zone issues and widget unreliability.
  • Remove Forced "Interest" Topic: Remove the forced "interest" topic selection when adding new medications.

Medium Priority:

  • Implement Flexible Scheduling Options: Add more flexible scheduling options to accommodate varying medication times and start dates.
  • Add Injection Site Tracking: Implement a dedicated feature for tracking injection sites.
  • Allow Customizable Health Trackers: Allow users to track custom health issues and symptoms.
  • Improve Notification Options: Provide more insistent and customizable notification options.

Low Priority:

  • Integrate with other health apps: Integrate with 3rd party health applications like wifi enabled scales.
  • Allow users to remove unwanted features: Allow users to remove unwanted features like the weight loss tracker.

Opportunities for Startup Ideas

  • Affordable Medication Reminder App: Develop a medication reminder app that offers a more generous free tier or a more affordable subscription option than Medisafe.
  • Specialized Injection Tracking App: Create an app specifically designed for tracking injection sites and managing injection schedules.
  • Highly Customizable Health Tracking App: Develop a health tracking app that allows users to track a wide range of custom health issues and symptoms.
  • Medication Reminder with AI Personalization: Use AI to learn user habits and optimize reminder timing and content for maximum effectiveness.

Trends and Observations

  • Shift in Sentiment: There's a clear shift in sentiment from positive to negative following the implementation of the restrictive subscription model.
  • Switching to Alternatives: Many users are actively seeking and switching to free alternative medication reminder apps.
  • Long-Term Users Disappointed: Long-term users feel particularly betrayed by the sudden change in pricing.
  • Language Preferences: The majority of reviews are in English, but there's at least one review in Spanish.

Conclusion

Medisafe has a strong foundation as a helpful medication reminder app, but the recent changes to its pricing model have significantly damaged its reputation and user satisfaction. To regain user trust and prevent further churn, Medisafe needs to re-evaluate its pricing strategy and address the reported glitches and bugs. Focusing on core functionality and user feedback will be crucial for the app's long-term success.

Overall Recommendation: Reconsider the pricing model, prioritize bug fixes, and focus on improving the core features that users value.

Original App Link

https://play.google.com/store/apps/details?id=com.medisafe.android.client&hl=en&gl=US