Customer Reviews (100)

Mesfin Tesfaye • 2025-03-25T07:50:23.916Z

I found it very nice and user friendly specially for those of us @ 101

Sagar Lenka • 2025-03-25T07:45:58.946Z

super cute

Sameer Hansdah • 2025-03-25T07:39:34.107Z

Awesome 👍😎

Summary of Key Insights

Lightroom Photo & Video Editor enjoys overwhelmingly positive sentiment, with a high percentage of 5-star reviews. Users praise its user-friendliness, effectiveness, and the quality of its editing tools. However, there are some recurring issues related to functionality (specifically the Generative Remove feature and RAW file import), customer service, and performance (lag). The app is generally perceived as a powerful and versatile tool for both novice and experienced photo editors.

  • Overall Sentiment: Highly Positive
  • Key Strengths: User-friendliness, powerful editing tools, effectiveness, community inspiration.
  • Key Weaknesses: Issues with Generative Remove, RAW file import problems, occasional lag, and negative experiences with third-party billing/customer service.
  • Overall Rating: 4.59 (Calculated based on the score distribution)
  • Score Distribution:
    • 5-star: 71%
    • 4-star: 12%
    • 3-star: 4%
    • 2-star: 1%
    • 1-star: 12%

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not explicitly stated, but assumed to be recent based on the content.
  • Analysis Methods: Sentiment analysis (manual assessment of review sentiment), keyword extraction (identifying frequently used words and phrases), and topic modeling (grouping reviews based on common themes).

Key User Pain Points

  • Generative Remove Issues: Several users reported problems with the "Generative Remove" feature, citing error messages and unsatisfactory results (e.g., failing to remove a cell phone from an image). This is a significant pain point as it directly impacts a key advertised feature.
  • RAW File Import Problems: A user specifically mentioned the inability to import RAW C3 files from their phone gallery, which limits the app's usability for professional photographers.
  • Lag/Performance Issues: One user reported experiencing lag, suggesting potential performance optimization opportunities.
  • Customer Service/Billing Issues: One user reported a negative experience with third-party developers regarding billing and refunds, indicating a need for better oversight and support in this area.

Frequently Requested Features

There were no explicitly stated requests for new features in the provided reviews. However, implicit requests include improved stability of the Generative Remove feature and RAW file support.

Strengths and Positive Aspects

  • User-Friendliness: Many users describe the app as "user-friendly," "easy to use," and "comfortable," highlighting its accessibility for users of all skill levels.
  • Powerful Editing Tools: Users praise the app's powerful editing capabilities, including color editing, subject/background isolation, and overall image enhancement.
  • Effectiveness: Many reviewers state that the app "works magic," "is the best," and provides "excellent" results.
  • Community Inspiration: The app's ability to provide inspiration through community-shared presets and filters is appreciated.
  • Versatility: The app is seen as suitable for various purposes, from casual photo editing to professional-level work.

Prioritized Action Recommendations

  • High Priority:
    • Fix Generative Remove Issues: Investigate and resolve the reported errors and improve the accuracy of the "Generative Remove" feature. This is a core feature and its failure impacts user satisfaction significantly.
    • Address RAW File Import Problems: Implement support for a wider range of RAW file formats, including C3 files, to cater to professional photographers.
  • Medium Priority:
    • Optimize Performance: Address the reported lag issue to improve the overall user experience.
    • Improve Third-Party Support Oversight: Implement stricter quality control and support protocols for third-party developers involved in billing and customer service to prevent negative user experiences.
  • Low Priority:
    • Clarity Improvement: One user mentioned clarity comparatively low. This might be an isolated issue, but could be a potential area to investigate if more users report similar issues.

Opportunities for Startup Ideas

  • AI-Powered Preset Recommendation Engine: Develop a more advanced AI system that analyzes images and recommends relevant presets based on image content and style preferences.
  • Collaborative Editing Platform: Integrate a collaborative editing feature that allows multiple users to work on the same photo or video project simultaneously.
  • Contextual Help and Tutorials: Provide more in-app tutorials and contextual help to guide users through the app's features and editing techniques.

Trends and Observations

  • Positive Sentiment Dominance: The vast majority of reviews express positive sentiment, indicating a generally satisfied user base.
  • Language Diversity: Reviews are written in multiple languages, suggesting a global user base.
  • Short and Simple Reviews: Many reviews are short and lack detailed feedback, which limits the depth of analysis possible.

Conclusion

Lightroom Photo & Video Editor is a well-regarded app with a strong user base. Addressing the identified pain points, particularly those related to the Generative Remove feature and RAW file import, is crucial for maintaining user satisfaction and attracting new users. Overall, the app's strengths outweigh its weaknesses, and continued focus on improving functionality and performance will solidify its position as a leading photo and video editing tool.

Original App Link

https://play.google.com/store/apps/details?id=com.adobe.lrmobile