Customer Reviews (100)

SASIKALA VELU • 2025-03-25T07:54:00.862Z

I love this 🎯

Arnav D • 2025-03-25T07:38:23.203Z

nice 👍👍👍👍👍

Nichoals Claybaugh • 2025-03-25T07:38:12.809Z

all people do is team on me and all I get is trash randoms I'm so done with this game.

Summary of Key Insights

Brawl Stars enjoys a generally positive sentiment, with a significant portion of users praising its engaging gameplay, unique characters, and overall fun factor. However, recurring complaints about matchmaking imbalances, pay-to-win aspects, and occasional glitches significantly detract from the user experience for some players. The game's strengths lie in its core gameplay loop and character variety, while its weaknesses revolve around competitive balance and progression systems. The overall rating is skewed positive due to a large number of 5-star reviews, but the negative reviews highlight critical areas needing improvement.

Overall Rating (estimated): 4.1/5 (based on score distribution)

Score Distribution:

  • 5-star: 56%
  • 4-star: 12%
  • 3-star: 8%
  • 2-star: 5%
  • 1-star: 19%

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not explicitly stated, assuming recent reviews.
  • Analysis Methods:
    • Sentiment analysis was implicitly performed by categorizing reviews based on their star rating.
    • Keyword extraction was used to identify frequently mentioned topics (e.g., matchmaking, pay-to-win, glitches).
    • Qualitative analysis was conducted to understand the nuances of user feedback.

Key User Pain Points

  • Matchmaking Issues: Many users complain about unbalanced matchmaking, facing opponents with significantly higher levels or skill. This leads to frustrating losses and a sense of unfairness. Some mention being matched against "no life" players or going against legendary ranks while at lower ranks.
  • Pay-to-Win Aspects: Several reviewers feel the game is becoming increasingly pay-to-win, with new characters and mechanics often being overpowered and difficult to obtain without spending real money. This creates a competitive disadvantage for free-to-play users. Some mention the difficulty in obtaining enough resources to upgrade brawlers without paying.
  • Bad Randoms/Teaming: A frequent complaint is the poor quality of random teammates in multiplayer modes, leading to frustrating losses. In Showdown mode, teaming is a common issue, where multiple players gang up on solo players, ruining the experience.
  • Glitches/Crashes: Some users report experiencing glitches and crashes, particularly after updates, which disrupts gameplay and can lead to penalties in ranked matches.
  • Account Recovery Issues: At least one user reported losing their account and being unable to recover it with support.
  • Lag Issues: A few users have reported lag issues during gameplay.

Frequently Requested Features

  • Improved Matchmaking: The most common request is for a better matchmaking system that considers player skill, level, and trophy count.
  • Report System: Some users have asked for a reporting system to deal with cheaters and toxic players.
  • Account Recovery Assistance: Users request better account recovery assistance if they lose access to their accounts.
  • Low Graphic Mode: User suggest this feature to reduce lag.
  • Balance Changes: Many request that the balance of brawlers be improved.

Strengths and Positive Aspects

  • Engaging Gameplay: Many users describe the game as fun, addictive, and enjoyable, praising its fast-paced action and variety of game modes.
  • Unique Characters: The diverse roster of "brawlers" with unique abilities is a major draw for many players.
  • Good Graphics: Some reviewers compliment the game's visuals, noting that it has very nice visuals for a mobile game.
  • Regular Updates: Users appreciate the constant addition of new content, including brawlers, skins, maps, and events.
  • No Ads: The absence of intrusive advertisements is a significant positive for many players.
  • Competitive Gameplay: Many enjoy the competitive aspect of the game and the drive to climb the leaderboards.

Prioritized Action Recommendations

High Priority:

  • Improve Matchmaking System: Implement a more robust matchmaking system that considers player skill, brawler level, and trophy count to ensure fairer matches.
  • Address Pay-to-Win Concerns: Rebalance the progression system to make it less reliant on in-app purchases. Ensure free-to-play players have a reasonable chance to unlock and upgrade brawlers.
  • Fix Glitches and Crashes: Prioritize bug fixes and stability improvements, especially after updates, to prevent gameplay disruptions.

Medium Priority:

  • Implement a Reporting System: Introduce a system for reporting cheaters, teamers, and toxic players to improve the overall community experience.
  • Enhance Account Recovery Process: Streamline the account recovery process to make it easier for users to regain access to their accounts.
  • Improve Brawler Balance: Continuously monitor and adjust brawler stats to prevent certain characters from becoming overpowered or underpowered.

Low Priority:

  • Introduce Low Graphic Mode: Introduce low graphic mode to allow for low-end devices to play the game.
  • Address Teaming in Showdown: Explore potential solutions to mitigate teaming in Showdown mode, such as temporary alliances or penalties for excessive collaboration.

Opportunities for Startup Ideas

  • Brawl Stars Companion App: A third-party app that provides detailed stats, guides, and community forums for Brawl Stars players. It could offer personalized recommendations based on player data and track progress over time.
  • Esports Tournament Platform: A platform specifically designed for Brawl Stars esports tournaments, offering features like automated bracket management, live streaming integration, and prize distribution.
  • Brawler Skin Customization Tool: An app that allows users to design and share their own custom brawler skins, potentially integrating with the game to allow for player-created content.

Trends and Observations

  • Language Preferences: The majority of reviews are in English, but there are also reviews in Spanish, Hebrew, and Russian, indicating a global player base.
  • Sentiment Shifts: Some long-time players express nostalgia for earlier versions of the game, suggesting that recent updates may have negatively impacted their experience.
  • Recurring Themes: The issues of matchmaking and pay-to-win are consistently mentioned across reviews, indicating that these are persistent problems that need to be addressed.

Conclusion

Brawl Stars is a popular mobile game with a strong core gameplay loop and a dedicated player base. However, persistent issues with matchmaking, pay-to-win aspects, and technical glitches are detracting from the user experience for some players. By addressing these issues and prioritizing player feedback, Supercell can further enhance the game's appeal and ensure its long-term success. It's recommended that Supercell focuses on improving matchmaking and reducing the pay-to-win elements.

Original App Link

https://play.google.com/store/apps/details?id=com.supercell.brawlstars