Customer Reviews (500)

Weeeeesnaaaaaaw • 2025-03-22T12:07:02-07:00

I’ve been using Parcel for over a year now and can’t imagine cancelling my subscription. The app’s design is clean and user-friendly which makes it easy to navigate. I also love that I can use it on my Mac. It supports basically every carrier so I never worry about whether my packages can be tracked. The subscription is very affordable for the convenience it offers. It has all the essential features you could want in a package tracker and it’s absolutely worth it!

RicN7 • 2025-03-21T07:33:37-07:00

Best app of its type by a long shot.

jkirk1626 • 2025-03-18T20:34:10-07:00

For the fee, they ought to let you archive your shipments, but they don't. Instead, there's an arbitrary limit.

Summary of Key Insights

Parcel - Delivery Tracking is generally well-received, with users praising its ease of use, wide carrier support, and Amazon integration. The app boasts a high percentage of 5-star reviews, indicating strong user satisfaction. However, some pain points include delayed updates, limitations on the number of tracked packages (especially for paid users), frequent Amazon re-authentication requests, and the lack of an archiving feature. Several users also mention a price increase without corresponding improvements. The sentiment is overwhelmingly positive, but addressing the identified pain points would significantly improve the user experience.

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: Not explicitly stated, but based on the reviews, it appears to span several years.
  • Analysis Methods:
    • Sentiment Analysis: Determining the overall positive, negative, or neutral tone of the reviews.
    • Keyword Extraction: Identifying frequently used words and phrases to pinpoint common themes and issues.
    • Frequency Analysis: Counting the occurrences of specific issues and feature requests to prioritize them.
    • Comparative Analysis: Comparing the app to its competitors (e.g., Deliveries, Shop.com) based on user feedback.

Key User Pain Points

  • Delayed Updates: Many users report that the app is slow to update package statuses, sometimes lagging hours behind the carrier's website. This diminishes the app's value as a real-time tracking tool.
  • Limited Number of Tracked Packages: Some users are frustrated by the limit on the number of packages they can track, especially since they are paying for a premium subscription. The 200 package limit is a frequent complaint.
  • Frequent Amazon Re-authentication: Users find it annoying that they have to constantly re-enter their Amazon credentials for the Amazon integration to work.
  • Lack of Archiving Feature: Many users desire an archiving feature to save past deliveries instead of having to delete them. This is crucial for record-keeping and resolving delivery issues.
  • Price Increase: Several users complain about the recent price increase from $2.99 to $4.99 per year without any apparent improvements to justify the change. This perceived "greed" has led some to cancel their subscriptions.
  • Notification Issues: Some users report delayed or missing push notifications, defeating the purpose of having a package tracking app.
  • Amazon Integration Issues: Some users report issues with Amazon integration not working at all, or not showing packages until they've shipped.

Frequently Requested Features

  • Email Integration: The ability to automatically import tracking numbers from emails is a highly requested feature.
  • UPS and FedEx Integration: Enhanced integration with UPS and FedEx, including automatic tracking of shipments from user accounts.
  • Archiving Feature: The ability to archive old shipments instead of deleting them.
  • Increased Package Limit: Raising or removing the limit on the number of tracked packages, especially for paid subscribers.
  • Customizable Notifications: More granular control over notifications, such as only receiving notifications for deliveries.
  • Bulk Delete Option: An option to bulk delete old shipments instead of deleting them one by one.

Strengths and Positive Aspects

  • Ease of Use: Users consistently praise the app's simple and intuitive interface.
  • Wide Carrier Support: The app supports a large number of carriers, including international ones.
  • Amazon Integration: The Amazon integration is a popular feature, allowing users to automatically track their Amazon orders.
  • Cross-Platform Support: The availability of the app on iPhone, iPad, Mac, and Apple Watch is appreciated.
  • Affordable Subscription: Many users consider the subscription price to be reasonable for the convenience offered.
  • Reliability: Many users report that the app is reliable and consistently provides accurate tracking information.
  • Responsive Developer: Some users have noted that the developer is responsive to feedback and quickly fixes issues.
  • Barcode Scanning: The ability to scan barcodes to add tracking numbers is a convenient feature.
  • Placeholder Deliveries: The ability to add placeholder deliveries before receiving a tracking number is a helpful feature.

Prioritized Action Recommendations

  • High Priority:
    • Improve Update Speed: Address the issue of delayed package status updates. This is the most frequently mentioned pain point and directly impacts the core functionality of the app.
    • Fix Amazon Re-authentication Issue: Resolve the problem of users having to constantly re-enter their Amazon credentials.
    • Implement Archiving Feature: Add an archiving feature to allow users to save past deliveries without having to delete them.
    • Address Notification Issues: Ensure that push notifications are reliable and timely.
  • Medium Priority:
    • Increase Package Limit: Consider increasing or removing the limit on the number of tracked packages, especially for paid subscribers.
    • Implement Email Integration: Add the ability to automatically import tracking numbers from emails.
    • Optimize Amazon Integration: Allow tracking of Amazon orders before they ship.
    • Review Pricing Strategy: Reconsider the recent price increase and ensure that it is justified by corresponding improvements to the app.
  • Low Priority:
    • Add Bulk Delete Option: Implement an option to bulk delete old shipments.
    • Enhance UPS and FedEx Integration: Improve integration with UPS and FedEx, including automatic tracking of shipments from user accounts.
    • Improve Widget Functionality: Fix the map widget and allow widgets to display more packages.

Opportunities for Startup Ideas

  • AI-Powered Package Tracking: Develop an app that uses AI to predict delivery times more accurately and proactively identify potential delays.
  • Subscription-Based Package Insurance: Offer a subscription service that automatically insures packages against loss or damage.
  • Community-Based Package Tracking: Create a platform where users can share delivery experiences and provide real-time updates on package locations.
  • Smart Home Integration: Integrate package tracking with smart home devices to automatically unlock doors or turn on lights when a package is delivered.
  • Eco-Friendly Delivery Tracking: Develop an app that tracks the carbon footprint of deliveries and suggests ways to reduce environmental impact.

Trends and Observations

  • Comparison to "Deliveries": Many users compare Parcel to the now-defunct "Deliveries" app, indicating a desire for similar features and UI elements.
  • Amazon Dominance: Amazon is a major source of packages for many users, highlighting the importance of a seamless Amazon integration.
  • International Shipping: A significant number of users track international shipments, emphasizing the need for support for a wide range of carriers.
  • Subscription Model: While many users appreciate the affordable subscription price, some are wary of subscription models in general.
  • Visual Preferences: Some users expressed a desire for more visual elements in the app, such as thumbnails of the items being shipped.

Conclusion

Parcel - Delivery Tracking is a popular and well-regarded app with a strong user base. Its strengths lie in its ease of use, wide carrier support, and Amazon integration. However, addressing the identified pain points, such as delayed updates, limited package tracking, and frequent Amazon re-authentication, is crucial for maintaining user satisfaction and attracting new subscribers. Implementing the frequently requested features, such as email integration and an archiving feature, would further enhance the user experience and solidify Parcel's position as a leading package tracking app. Overall, the app is recommended, but improvements are needed to address user concerns and remain competitive.

Original App Link

https://apps.apple.com/us/app/parcel-delivery-tracking/id375589283?uo=2