Customer Reviews (500)

Iowastu • 2025-03-22T18:35:00-07:00

The system says that I have 948/500 cards and I cannot collect anymore but I have no way to dust or delete the cards that have gotten me to this point. There’s no further point that I can move in this game because I cannot collect more cards and I cannot get rid of the ones that I have because only eight of the cards are able to be dusted? I have asked everywhere for help and I cannot get any?

420Draco9991017 • 2025-03-22T15:49:00-07:00

Lit

Brandon Schauer • 2025-03-20T15:29:03-07:00

I have an account I made on IOS and my phones software stopped updating so it’s very old. I was RR25 and it stopped working with the new update. I got a new phone but I can’t login on it because it wasn’t linked to anything. I know the username and all that, but when I tried to reach out to support for the last hour straight from multiple things it didn’t work. I just want my account with the things I got recently. Example: I got the new Alexa Bliss card plus the Penta card. I simply don’t want to restart again I know you can get it back with your username so help me out please.

Summary of Key Insights

WWE SuperCard is a card collecting and battling game that enjoys a mixed reception. While many users appreciate the core gameplay loop, the card collecting aspect, and the connection to the WWE brand, significant issues exist, particularly regarding the game's "pay-to-win" nature, glitches/bugs, and frustrating game mechanics. The overall sentiment is somewhat positive, driven by a large number of 5-star reviews, but a significant portion of users express strong dissatisfaction. The game appears to be addictive for many, but also frustrating due to perceived unfairness and monetization strategies.

Key Strengths:

  • Engaging core gameplay loop of card collecting and battling.
  • Strong connection to the WWE brand and characters.
  • Variety of game modes.
  • Addictive gameplay for many users.

Key Weaknesses:

  • Perceived "pay-to-win" mechanics.
  • Glitches, bugs, and crashes.
  • Unbalanced gameplay and unfair matchmaking.
  • Expensive in-app purchases, especially the battle pass.
  • Repetitive gameplay.
  • Lack of fairness and equity for free-to-play players.

Overall Sentiment: Mixed. While many players enjoy the game, a significant number express frustration and dissatisfaction.

Quantitative Metrics:

  • Overall Rating: Not directly calculable, but can be inferred based on score distribution.
  • Score Distribution:
    • 5-star: 52.6% (263 reviews)
    • 4-star: 9.8% (49 reviews)
    • 3-star: 6.4% (32 reviews)
    • 2-star: 7% (35 reviews)
    • 1-star: 24.2% (121 reviews)

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: The reviews appear to be a recent snapshot in time, likely collected within a relatively short period before the analysis.
  • Analysis Methods:
    • Sentiment Analysis: Inferred from star ratings and review content.
    • Keyword Extraction: Identified recurring themes and issues through manual review and keyword identification.
    • Frequency Analysis: Counted the number of times specific issues or requests were mentioned.

Key User Pain Points

  • Pay-to-Win Mechanics: The most frequently cited complaint. Users feel that spending money is almost essential to progress and compete effectively, leading to frustration for free-to-play players.
  • Glitches, Bugs, and Crashes: Many users report experiencing technical issues such as game freezes, crashes, and inability to load the game, particularly after updates.
  • Unfair Matchmaking/Rigged AI: Players often feel matched against opponents with significantly stronger cards, making it difficult to win even with skillful play. Some believe the AI cheats or is not bound by the same rules as players.
  • Expensive In-App Purchases: The cost of the battle pass and card packs is considered too high by many users, especially considering the perceived low odds of obtaining valuable cards.
  • Repetitive Gameplay: Some users find the game repetitive and lacking in variety, especially after playing for an extended period.
  • Card Limit: The card limit of 500 is too restrictive, forcing users to dust or delete cards they may want to keep.
  • Lack of Support: Several users report issues with customer support, citing slow response times, unhelpful answers, and unresolved problems.
  • Account Issues: Users report problems with account access, loss of progress, and inability to recover accounts.
  • Reversals: Some users find the reversal mechanic unfair, especially when they have better stats than their opponent.
  • Disappearing or Unreceived Rewards: Users report not receiving rewards for daily streaks or event completion.

Frequently Requested Features

  • Trading: The ability to trade cards with other players, particularly teammates, is a highly requested feature.
  • Increased Card Limit: Users want a higher card limit to allow them to collect more cards.
  • Improved Account Recovery: Easier and more reliable methods for recovering lost or inaccessible accounts.
  • Custom Superstars: The ability to create and customize their own WWE Superstars.
  • Belts/Championships: A mode where players can fight for and defend championships online.
  • Voice Chat: In-game voice chat for better team coordination.
  • Auto Draft Picker: An option to automatically select cards from the draft board.
  • Faster Gameplay Options: A 2x or 3x speed option to reduce the time spent watching card battles.

Strengths and Positive Aspects

  • WWE Theme: The game's strong connection to the WWE brand and characters is a major draw for fans.
  • Addictive Gameplay: Many users find the game highly addictive and enjoyable, providing a fun way to pass the time.
  • Card Collecting: The card collecting aspect is a key element of the game's appeal, with users enjoying the thrill of obtaining new and rare cards.
  • Variety of Game Modes: The game offers a variety of different game modes, providing players with diverse challenges and experiences.
  • Team Play: The ability to play with friends as a team is a positive aspect for many users, making the game more enjoyable and social.
  • Card Designs: Many users appreciate the card designs and special editions.

Prioritized Action Recommendations

High Priority:

  • Address Glitches and Bugs: Prioritize fixing the reported glitches, bugs, and crashes to improve the overall user experience.
  • Rebalance Gameplay: Re-evaluate the matchmaking system and AI to ensure fairer and more balanced gameplay for all players, regardless of spending habits.
  • Review Monetization Strategy: Reconsider the pricing of in-app purchases, particularly the battle pass, to make the game more accessible and rewarding for free-to-play players.
  • Improve Customer Support: Enhance customer support responsiveness and effectiveness to address user issues promptly and provide helpful solutions.

Medium Priority:

  • Increase Card Limit: Increase the card limit to alleviate user frustration and allow for more collecting.
  • Implement Trading: Introduce a card trading system to enhance player interaction and provide a way to acquire desired cards.
  • Enhance Account Recovery: Improve account recovery processes to prevent users from losing their progress.
  • Address Reversal Mechanic: Re-evaluate the reversal mechanic to ensure it is fair and not overly punishing to players with superior stats.

Low Priority:

  • Introduce Custom Superstars: Explore the possibility of adding a create-a-superstar feature to allow for more personalization.
  • Add Belts/Championships: Consider adding a mode where players can compete for and defend championships.
  • Implement Voice Chat: Evaluate the feasibility of adding voice chat for team coordination.
  • Add Auto Draft Picker: Include an option for automatically selecting cards from the draft board.
  • Faster Gameplay Options: Add a 2x or 3x speed option to reduce the time spent watching card battles.

Opportunities for Startup Ideas

  • Fair Mobile Card Game Platform: A mobile card game platform that prioritizes fairness and skill-based gameplay over monetization, offering a more balanced and rewarding experience for all players.
  • Enhanced Customer Support Solution for Mobile Games: A specialized customer support solution for mobile games that offers faster response times, more personalized assistance, and proactive issue resolution.
  • Card Trading Platform for Mobile Games: A secure and user-friendly platform that facilitates card trading between players in mobile card games, addressing the demand for this feature.

Trends and Observations

  • Negative Sentiment Increase After Updates: Many negative reviews are associated with specific updates, suggesting that updates often introduce new bugs or exacerbate existing problems.
  • "Pay-to-Win" as a Constant Theme: The "pay-to-win" complaint is a consistent theme throughout the reviews, indicating a fundamental issue with the game's monetization strategy.
  • Technical Issues Predominate: Technical issues such as freezing and crashing are a major source of frustration, indicating a need for more rigorous testing and quality assurance.
  • Lack of Communication from Developers: Many users express frustration with the lack of communication from the developers, particularly regarding known issues and planned fixes.

Conclusion

WWE SuperCard has a solid foundation with its engaging gameplay and connection to the WWE brand, but it is plagued by issues that significantly detract from the user experience. The perception of "pay-to-win" mechanics, frequent technical problems, and unbalanced gameplay are major concerns that need to be addressed. By prioritizing bug fixes, rebalancing gameplay, and re-evaluating the monetization strategy, the developers can improve user satisfaction and ensure the long-term success of the game. Open communication with the player base is also crucial to build trust and address concerns effectively.

Overall Recommendation: Prioritize addressing the high-priority issues to improve the core gameplay experience and make the game more enjoyable and fair for all players.

Original App Link

https://apps.apple.com/us/app/wwe-supercard-wrestling-game/id775402833?uo=2