Customer Reviews (500)

Make this add disappear • 2025-03-28T15:21:56-07:00

I love this app and I can call my cousin now! He has a T mobile and I have an iPhone!COOL RIGHT!

Fhdgfhdodhdb • 2025-03-27T09:42:25-07:00

HORRIBLE APP

ncydgcmsh-xnu • 2025-03-25T06:41:41-07:00

I love this app, but there’s just this one thing that drives me absolutely insane. It’s the noise when you call people. It’s sounds like an amber alert and I hate it. Justalk please fix!

Summary of Key Insights

JusTalk Kids is generally well-received as a safe and fun communication platform for children, particularly for connecting with friends and family who use different devices (Apple vs. Android). Key strengths include parental controls, fun in-call games and activities, and the ability to communicate without phone numbers. However, recurring complaints about premium features being too expensive, call quality issues (glitches, dropped calls), and difficulties with adding friends or setting up accounts are significant weaknesses. There is also a desire for more free content and features. The overall sentiment is positive, reflected in the high number of 5-star reviews, but the negative reviews highlight critical areas needing improvement.

Quantitative Metrics:

  • Overall Rating: Based on the score distribution, the average rating is approximately 4.2 stars (weighted average).
  • Score Distribution: 5-star (61.8%), 4-star (15.8%), 3-star (8.2%), 2-star (3.6%), 1-star (10.6%).
  • The majority of users (61.8%) rated the app with 5 stars, indicating a generally positive experience. However, a significant portion (10.6%) gave 1-star ratings, suggesting substantial issues for some users.

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: Not explicitly stated, but assumed to be recent based on the version number (2.9.0) and review dates (e.g., 11/9/2024).
  • Analysis Methods: The analysis was primarily qualitative, involving manual review and categorization of user comments to identify recurring themes, sentiments, and pain points. Keyword extraction was implicitly used to identify frequently mentioned features and issues.

Key User Pain Points

  • High Cost of Premium Features: Many users, both children and parents, complain about the app's reliance on premium subscriptions for essential features like custom avatars, themes, screen sharing, and accessing Kidstube content. This is a major barrier to full enjoyment of the app.
  • Call Quality Issues: Frequent reports of dropped calls, glitches, lag, and microphone problems are a significant source of frustration. These issues disrupt communication and negatively impact the user experience.
  • Difficulties Adding Friends: Several users report problems with adding friends, including search issues ("no user found"), and the requirement for mutual adding before messaging.
  • Account Setup and Login Issues: Some users experience problems setting up parent accounts, logging in, or recovering passwords.
  • Glitches and Bugs: Reports of various glitches, such as profile picture loading issues, messages not sending, and the app crashing.
  • Inconsistent Features Across Platforms (iOS vs. Android): Dissatisfaction expressed regarding features available on Android but not on iOS (e.g., screen sharing).
  • Unclear Pricing or Unexpected Charges: Some users are confused about the pricing model and report unexpected charges or difficulty understanding what features are free.
  • Inappropriate Content (Though Limited): A few users mentioned encountering inappropriate content or creepy behavior, raising concerns about safety despite the parental controls.

Frequently Requested Features

  • Screen Sharing (Especially for iOS): A highly requested feature, particularly for users who want to share content or play games together.
  • More Free Content and Customization Options: Users want more free avatars, themes, stickers, and other customization options without requiring a premium subscription.
  • Improved Kidstube Content: Users are requesting more videos and games within the Kidstube section.
  • GIF Support (Especially for iOS): Users want to be able to send GIFs within chats.
  • Ability to Text Users Before They Add You Back: Some users want the ability to initiate communication even if the other person hasn't added them as a friend.
  • Live Chat for Moments: Users want a live chat feature for the "Moments" (posting) section, similar to Instagram or Facebook.
  • Location Tracking Without Premium: Some users want location tracking features to be available without a premium subscription.
  • More Games to Play During Calls: Users want a greater variety of games to play while on video calls.

Strengths and Positive Aspects

  • Safety and Parental Controls: Users appreciate the parental control features, sensitive content warnings, and the ability to manage friend lists.
  • Cross-Platform Compatibility: The app's ability to connect users on different devices (iOS and Android) is a major selling point.
  • Fun In-Call Activities: Users enjoy the games, doodling features, and other interactive elements during video calls.
  • No Phone Number Required: The ability to communicate without requiring phone numbers is valued for privacy and convenience.
  • Easy to Use: Many users find the app easy to set up and use, especially for children.
  • Moments Feature: The "Moments" feature is popular for sharing creative content and special moments.
  • Good Call Quality (When It Works): When call quality is good, users appreciate the clear audio and video.
  • Kidstube (Educational Videos): Users appreciate the availability of educational videos within the app.
  • Privacy Measures: Users appreciate the privacy measures in place, especially those with public social media accounts.

Prioritized Action Recommendations

High Priority:

  • Improve Call Quality and Stability: Address the recurring issues with dropped calls, glitches, lag, and microphone problems. This is the most critical issue impacting user experience.
  • Re-evaluate Pricing Model: Reduce the cost of premium features or offer more free content and customization options. The current pricing model is a significant barrier for many users. Consider a tiered subscription model.
  • Streamline Friend Adding Process: Simplify the process of adding friends and allow users to initiate communication even if the other person hasn't added them back.
  • Fix Account Setup and Login Issues: Resolve the problems with parent account setup, login failures, and password recovery.
  • Address Glitches and Bugs: Prioritize bug fixes to improve the overall stability and reliability of the app.

Medium Priority:

  • Implement Screen Sharing for iOS: Add screen sharing functionality for iOS users to match the features available on Android.
  • Enhance Kidstube Content: Add more videos and games to Kidstube to provide more educational and entertainment options.
  • Improve Moderation and Safety: Enhance moderation efforts to prevent inappropriate content and address user reports of creepy behavior.
  • Improve Notification System: Fix notification issues on certain devices like Fire Tablets.
  • Provide Clearer Communication About Pricing: Make the pricing model more transparent and address user confusion about what features are free.

Low Priority:

  • Add GIF Support (Especially for iOS): Implement GIF support in chats.
  • Add Live Chat for Moments: Consider adding a live chat feature for Moments.
  • Re-evaluate Security Questions: Re-evaluate the effectiveness and user-friendliness of the multiplication questions used for parental controls. Consider alternative methods.
  • Add More Customization Options: Provide a wider range of avatars, themes, and stickers.
  • Improve Camera Zoom on Facetime: Address the zooming issue during Facetime calls.

Opportunities for Startup Ideas

  • AI-Powered Content Moderation for Kids' Communication Platforms: Develop AI-based tools that automatically detect and filter inappropriate content in real-time, providing a safer online environment for children.
  • Subscription-Based Educational Content Bundles for Kids' Apps: Offer curated bundles of educational videos, games, and activities for kids' communication and entertainment apps, providing a more affordable alternative to individual in-app purchases.
  • Decentralized Social Network for Kids: Create a blockchain-based social network for children that prioritizes privacy, security, and parental control, eliminating the risk of data breaches and unauthorized access.
  • Interactive Storytelling Platform for Kids' Video Calls: Develop a platform that allows children to participate in interactive stories and games during video calls, enhancing their communication and collaboration skills.

Trends and Observations

  • Language: The majority of reviews are in English, but there are also some reviews in other languages, such as Arabic.
  • Age Range: The app is used by children of various ages, as well as teenagers and adults who want to connect with younger siblings or family members.
  • Shift in Sentiment: There's a trend of users initially praising the app but later expressing frustration with the limitations of the free version or the occurrence of technical issues.
  • Recurring Themes: The most recurring themes are related to safety, ease of use, call quality, and the cost of premium features.

Conclusion

JusTalk Kids has established itself as a popular communication platform for children, particularly due to its safety features and cross-platform compatibility. However, the app's success is being hindered by recurring technical issues and a perceived over-reliance on premium features. Addressing these issues and providing more value in the free version will be crucial for retaining users and attracting new ones. By prioritizing improvements to call quality, re-evaluating the pricing model, and streamlining the friend-adding process, JusTalk Kids can solidify its position as a leading safe communication platform for children.

Overall Recommendation: Focus on improving the core functionality and value proposition of the free version to enhance user satisfaction and drive long-term growth.

Original App Link

https://apps.apple.com/us/app/justalk-kids-safe-messenger/id1403744827?uo=2