Customer Reviews (500)

Rmstroe9 • 2025-03-27T21:41:49-07:00

I’ve been a subscriber to YogaGlo for over 10 years. I’m constantly seeking new exercise options and I find myself time and time again coming here. High quality instructors, excellent variety and options for almost any kind of functional exercise you’re seeking. Just a high quality, world class app. I recommend it to anyone and everyone.

Jo bee W • 2025-03-22T17:05:55-07:00

I have been using, and practicing Glo, formally known as Yogaglo for quite some time. Sometimes one falls into the possibility of greater advancement! I happened across Kia Millers Kundalini 40 day Practice and being a person of discipline I jumped right in. Pretty darn pleased. It was fun challenging, and rewarding. Well, enough said. I’m still on the mat with Kia a good solid 3 years, but who’s counting Glo keeps me in a loop and Kia keeps me drawn to the mat, it is a great way to live! Glo makes it all available, many choices, but I’ve found my seat; it feels like Throne every single practice. Thank you all from the Sierra’s! Jo Whitford Sat Nam 🪷 Love, love, love you Kia Miller

Forever a Yogi • 2025-03-08T04:59:03-07:00

I have been using Glo for about a decade and love the teachers as well as the app’s functionality.

Summary of Key Insights

Glo | Yoga and Meditation App generally receives positive feedback, with users praising the quality of instructors, variety of classes, and the ability to practice at home. However, significant issues exist with the app's functionality, customer service, and billing practices. Many users express frustration over technical glitches, difficulty canceling subscriptions, unexpected charges, and unresponsive support. While the content is highly valued, these operational problems significantly detract from the overall user experience. The sentiment is polarized, with a large base of loyal, long-term users contrasted by a significant minority experiencing serious usability and customer service issues.

Key Strengths:

  • High-quality instructors and diverse range of classes (yoga, Pilates, meditation, fitness).
  • Convenience and accessibility for home practice.
  • Ability to filter classes based on duration, focus, and level.

Key Weaknesses:

  • App functionality issues (buffering, crashing, login problems, casting issues).
  • Poor customer service (unresponsive, unhelpful, located in another country).
  • Billing issues (unexpected charges, difficulty canceling subscriptions, no refunds).
  • Inconsistent syncing across devices.

Overall Sentiment: Mixed. The app's content is highly valued, but technical issues and customer service problems create a negative user experience for a significant portion of users.

Quantitative Metrics:

  • Overall Rating (Implied): Approximated from score distribution: 4.2 Stars (Weighted Average)
  • Score Distribution:
    • 5-star: 66.2%
    • 4-star: 6.4%
    • 3-star: 5.2%
    • 2-star: 5.8%
    • 1-star: 16.4%

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: Not explicitly stated, but based on the review content, the reviews span several years, with many mentioning experiences during and after the COVID-19 pandemic.
  • Analysis Methods:
    • Sentiment Analysis: Used to determine the overall tone of the reviews (positive, negative, neutral).
    • Keyword Extraction: Used to identify frequently mentioned topics, issues, and feature requests.
    • Frequency Analysis: Used to quantify the prevalence of specific issues and requests.
    • Qualitative Analysis: Reading each review in detail to categorize the issues and understand user experience.

Key User Pain Points

  • App Functionality Issues:

    • Buffering and slow loading times: Disrupts the flow of classes and makes the app unusable.
    • Crashing and freezing: Prevents users from accessing content and completing workouts.
    • Login problems: Prevents users from accessing their accounts and subscriptions.
    • Casting issues (AirPlay, Chromecast): Limits users' ability to watch classes on their TVs.
    • Download issues: Users can't download classes, or downloaded classes won't play offline.
    • App not recognizing subscription.
    • Inconsistent syncing across devices (Apple Watch, iPhone, Roku).

  • Customer Service Issues:

    • Unresponsive and slow support: Users report difficulty getting help with technical issues and billing problems.
    • Unhelpful support: Customer service representatives are unable or unwilling to resolve issues.
    • Located in another country and can't talk to anyone.

  • Billing and Subscription Issues:

    • Unexpected charges: Users are charged for subscriptions they thought they had canceled or for renewal at higher rates without notice.
    • Difficulty canceling subscriptions: The cancellation process is confusing or doesn't work as expected.
    • No refunds: The company's strict no-refund policy frustrates users who are charged for unwanted subscriptions.
    • Subscriptions signed up for through the Apple store not registering.

  • Usability Issues:

    • Difficult search functionality.
    • Overwhelming number of classes and options.
    • Poor organization and tagging of classes.
    • Confusing app layout.

Frequently Requested Features

  • Music integration (ability to play music during classes).
  • Improved search functionality (more intuitive tagging, ability to filter out completed classes).
  • Ability to bookmark or save programs.
  • Apple Watch improvements.
  • Landscape mode on iPhone and iPad.
  • More live classes in PST afternoon.
  • Short videos explaining poses.
  • More classes with props.
  • More classes from specific popular teachers.
  • Ability to change weekly goal.
  • Fix the gifting option.

Strengths and Positive Aspects

  • High-Quality Instruction: Users consistently praise the knowledge, expertise, and compassion of the instructors.
  • Variety of Classes: The app offers a wide range of yoga styles, Pilates, meditation, and fitness classes to suit different needs and preferences.
  • Convenience and Accessibility: Users appreciate the ability to practice at home, anytime, and anywhere.
  • Flexibility: The app allows users to filter classes based on duration, focus, and level, making it easy to find the right class for their needs.
  • Value for Money: Many users feel that the app is a good value compared to in-person studio classes.
  • Clean Design and User Interface: Some users appreciate the app's minimalist visual style.
  • Effective for Physical and Mental Health: Users report that the app has helped them improve their physical fitness, reduce stress, and improve their mental well-being.

Prioritized Action Recommendations

High Priority:

  • Fix App Functionality Issues: Address the most frequently reported technical glitches, such as buffering, crashing, login problems, casting issues, and download issues. Conduct thorough testing on various devices and operating systems.
  • Improve Customer Service: Provide faster and more helpful support. Consider offering phone support or live chat in addition to email. Ensure that customer service representatives are well-trained and empowered to resolve issues.
  • Review and Revise Billing Practices: Implement a more transparent and user-friendly billing system. Send renewal reminders before charging users. Offer refunds in cases of accidental charges or unresolved issues. Make the cancellation process easier and more reliable.
  • Address Subscription Issues: Ensure subscriptions signed up for through the Apple store register correctly.

Medium Priority:

  • Improve Search Functionality: Enhance the search feature to make it easier for users to find the classes they are looking for. Improve tagging and filtering options. Allow users to filter out completed classes.
  • Enhance App Usability: Improve the app's layout and navigation to make it more intuitive and user-friendly.
  • Syncing Across Devices: Ensure consistent syncing across devices (Apple Watch, iPhone, Roku).

Low Priority:

  • Implement requested features, such as music integration and landscape mode.
  • Add more classes with props.
  • Expand the diversity of instructors.

Opportunities for Startup Ideas

  • AI-Powered Personalized Class Recommendations: Develop an AI algorithm that recommends classes based on users' past activity, preferences, and goals.
  • Interactive Yoga Platform with Real-Time Feedback: Create a platform that uses computer vision to provide real-time feedback on users' form and technique.
  • Community-Based Yoga App: Build a platform that connects users with each other for support, motivation, and accountability.
  • Yoga App for Seniors: Develop an app specifically designed for seniors, with gentle classes, modifications, and clear instructions.
  • Yoga App with Integrated Music: Offer a selection of curated playlists to enhance the yoga experience.
  • Yoga App with Mental Health Focus: Integrate mental health resources, such as guided meditations, mindfulness exercises, and journaling prompts.

Trends and Observations

  • Impact of COVID-19: The pandemic has led to an increase in the use of the app for home practice.
  • Teacher Loyalty: Many users are loyal to specific teachers and seek out their classes.
  • Technical Issues Persist Over Time: Some users report experiencing the same technical issues for years, suggesting that the company has not prioritized fixing them.
  • Pricing Concerns: Some users feel that the app is too expensive, especially given the technical issues and customer service problems.
  • Lack of Diversity: Some users have commented on the lack of diversity among instructors.

Conclusion

Glo | Yoga and Meditation App has the potential to be a leading platform for online yoga and fitness. However, the company needs to address the significant technical issues, customer service problems, and billing issues that are detracting from the user experience. By prioritizing these improvements, Glo can retain existing users, attract new users, and solidify its position in the market. The content is excellent and is the main reason the app is still highly rated. Fixing the app and improving customer service will greatly increase the app's overall rating and user satisfaction.

Overall Recommendation: Address the high-priority issues immediately. Focus on improving app functionality, customer service, and billing practices. Consider offering more affordable pricing options and expanding the diversity of instructors.

Original App Link

https://apps.apple.com/us/app/glo-yoga-and-meditation-app/id1023475268?uo=2