Customer Reviews (100)

sampathkumar ajmeera • 2025-10-08T16:04:16.419Z

please do not sell or buy from this website. worst experience

Pam • 2025-10-08T14:10:42.636Z

Frauds. Bought a car worth of 6.6 lakhs, 2018 model, 4th owner. They took 6K for RC transfer, 7K for service. Within 2 months after purchasing, I had to spend more 1.3 lakhs on the car post purchase, as the last servicing was done in 2023 according to the service centre records. RC is not transferred yet as well. I would find all the ways to sue them and make an equal impact what they have done with my hard earned money.

Rameez K • 2025-10-08T13:36:51.661Z

, this people are seriously scam....they dold me if your car is not sold within 30 days amount will be refunded and now after 30 days when I call they say we have given you more than 3 offer so the amount can't be refunded....so that means only the offer is given the work is done but what about selling , Scammer scammers other call they ask for 1000 rs and you have to run behind them weather your car is sold or not

Summary of Key Insights

The CARS24 app aims to streamline buying and selling used cars, but user reviews reveal a mixed experience. While some users report positive experiences with the app and its services, a significant portion express strong dissatisfaction, citing issues related to fraudulent practices, misleading information, poor customer service, and unfair pricing. The negative reviews often outweigh the positive ones in terms of the severity of the issues raised. Overall sentiment is leaning towards negative, driven by concerns about transparency and value for money.

  • Strengths: Some users find the app convenient and the service good when things go smoothly.
  • Weaknesses: Concerns about fraudulent practices, misleading pricing, poor customer service, and issues with RC transfers are prevalent. The app also suffers from technical issues and bugs.

Quantitative Metrics:

  • Overall Rating (estimated): Around 2.7 stars (weighted average based on the distribution).
  • 5-Star Reviews: 39%
  • 4-Star Reviews: 11%
  • 3-Star Reviews: 8%
  • 2-Star Reviews: 7%
  • 1-Star Reviews: 35%

Data & Methodology Overview

  • Data Sample Size: 100 reviews.
  • Time Frame: Not explicitly stated, but assumed to be recent based on the review content.
  • Analysis Methods: Sentiment analysis (manual assessment based on review text), keyword extraction (identifying frequently used terms related to problems and positive aspects), and thematic analysis (grouping related issues).

Key User Pain Points

  • Fraudulent Practices/Scams: Many users accuse CARS24 of fraudulent behavior, including misleading pricing, charging for services not rendered, and failing to provide promised refunds.
  • Misleading Pricing & Valuation: Users frequently complain that the initial online valuation is significantly higher than the final offer after inspection, leading to disappointment and a feeling of being misled. Some are pressured to pay for auction packages with no guarantee of a better price.
  • Poor Customer Service: A recurring theme is unresponsive or unhelpful customer service, especially after payments are made. Users report difficulty getting issues resolved and feeling ignored.
  • Issues with RC Transfer: Several users report delays or failures in RC transfer, causing legal and administrative problems.
  • Unexpected Post-Purchase Expenses: Buyers report discovering significant mechanical issues after purchasing cars, despite CARS24's claim of thorough inspections.
  • Unfair Loan Practices: High interest rates and hidden fees associated with financing are also mentioned as a pain point.
  • Bugs and Technical Issues: Some users mention technical glitches within the app itself.
  • Forced Selling Pressure: Complaints about being pressured to sell at a lower price than expected after paying for inspection or advertising packages.

Frequently Requested Features

Based on the provided data, there are no explicitly requested features. However, implied requests include:

  • More Transparent Pricing: Users want accurate and honest car valuations.
  • Improved Customer Service: Users seek responsive and helpful support.
  • Reliable RC Transfer Process: A smooth and timely RC transfer process is crucial.
  • More Accurate Car Inspections: Thorough pre-sale inspections to avoid unexpected repair costs.
  • Fair Loan Terms: Transparent and competitive financing options.

Strengths and Positive Aspects

  • Convenience: Some users appreciate the convenience of selling or buying cars online.
  • Good Condition Vehicles (Sometimes): A few users report being satisfied with the condition of the vehicles they purchased.
  • Good Service (Sometimes): A few users have positive experiences with the overall service.

Prioritized Action Recommendations

High Priority:

  • Address Fraudulent Practices: Conduct an internal audit to identify and eliminate misleading or deceptive practices related to pricing, service charges, and refunds. Implement stricter oversight to prevent fraudulent behavior by employees.
  • Improve Pricing Transparency: Revamp the pricing model to provide more accurate and realistic initial valuations. Clearly communicate all fees and potential deductions upfront.
  • Enhance Customer Service: Invest in training and resources to improve customer service responsiveness and effectiveness. Implement a system for tracking and resolving customer complaints promptly.

Medium Priority:

  • Streamline RC Transfer Process: Partner with relevant authorities to expedite the RC transfer process. Provide regular updates to customers on the status of their transfers.
  • Improve Car Inspection Quality: Enhance the rigor and thoroughness of car inspections. Provide detailed inspection reports to buyers, highlighting any potential issues.
  • Review Loan Practices: Ensure that loan terms are transparent and competitive. Clearly disclose all fees and charges associated with financing.

Low Priority:

  • Fix App Bugs: Address any reported technical glitches within the app.
  • Offer Option to Revise Quote: If the initial offer is not accepted, allow users to revise their quote.

Opportunities for Startup Ideas

  • Independent Car Inspection Service: A third-party service that provides unbiased and thorough car inspections to help buyers make informed decisions, mitigating the risk of hidden issues.
  • Transparent Car Valuation Platform: A platform that uses real-time market data and advanced algorithms to provide accurate and transparent car valuations, eliminating the potential for misleading initial offers.
  • RC Transfer Assistance Service: A dedicated service that handles all aspects of RC transfer, ensuring a smooth and timely process for buyers and sellers.

Trends and Observations

  • Language Preference: The majority of reviews are in English, with some in Hindi.
  • Negative Sentiment Dominance: The overall sentiment is skewed towards negative, with a significant number of users expressing strong dissatisfaction.
  • Focus on Financial Aspects: Many complaints revolve around pricing, fees, and loan practices, indicating a strong sensitivity to financial transparency and value for money.

Conclusion

The CARS24 app has the potential to be a valuable resource for buying and selling used cars. However, the prevalence of negative reviews highlighting fraudulent practices, misleading pricing, and poor customer service poses a significant threat to its reputation and long-term success. Addressing these issues is crucial to restoring user trust and building a sustainable business. A strong focus on transparency, ethical practices, and customer satisfaction is essential for CARS24 to achieve its full potential. Overall recommendation: Prioritize addressing the high-priority issues related to fraud and transparency to regain user trust.

Original App Link

https://play.google.com/work/apps/details?id=com.cars24.seller