Customer Reviews (500)

Horrorlover1920 • 2025-03-22T01:10:13-07:00

It's just such a great game with a bunch of games you can choose from. It will even recommend games for you from the games u mainly play. But besides that some of the bonus options include having Robux bug it's still a great game to play with your friends. There is also chat, so you can chat with your friends when their online. 😊😊😊

Jake smith js • 2025-03-22T01:08:44-07:00

I love it

Hahahahazelmorgan • 2025-03-22T00:58:44-07:00

So many games! So fun

Summary of Key Insights

Roblox enjoys a generally positive sentiment, driven by its vast library of user-generated games and social features. Users appreciate the variety of experiences and the ability to connect with friends. However, significant pain points revolve around moderation issues (unfair bans, lack of action against harassment), account security (hacking), and concerns about in-app purchases (expensive Robux, scams). Many users, particularly younger ones, express frustration with age restrictions and the new content maturity rating system. While the platform's core concept is well-received, improvements are needed in safety, fairness, and accessibility.

  • Overall Sentiment: Positive
  • Key Strengths: Variety of games, social interaction, customization options.
  • Key Weaknesses: Moderation, account security, in-app purchase concerns, age restrictions.
  • Overall Rating: High (based on score distribution, with a large percentage of 5-star reviews)
  • Score Distribution: 5-star (62.6%), 4-star (11.4%), 3-star (5.4%), 2-star (4.2%), 1-star (16.4%)

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: Not explicitly stated, but assumed to be recent based on version number and content of reviews.
  • Analysis Methods:
    • Sentiment analysis (qualitative assessment based on review text).
    • Keyword extraction (identifying frequently used terms and phrases).
    • Thematic analysis (grouping reviews based on recurring themes and issues).

Key User Pain Points

  • Unfair Bans/Moderation: Many users report being banned for seemingly minor or no offenses, while actual rule violations (bullying, harassment, hacking) go unpunished. This creates frustration and distrust in the moderation system.
  • Account Security/Hacking: A significant number of users report their accounts being hacked, leading to loss of Robux, items, and overall access. The recovery process is perceived as ineffective.
  • In-App Purchase Issues: The high cost of Robux is a common complaint, especially for younger users. Scams related to Robux and virtual items are also prevalent.
  • Age Restrictions: The new content maturity rating system is causing frustration, with many users finding games they previously enjoyed now inaccessible due to perceived inaccurate age ratings.
  • Glitches and Bugs: Some users reported glitches within the game, such as items disappearing or getting stuck on VNG screens.
  • Lag/Performance Issues: Some users, especially on mobile, experience lag and performance problems.
  • Lack of Support/Communication: Users report difficulties contacting Roblox support and receiving helpful responses.

Frequently Requested Features

  • More Free Items/Cheaper Robux: Users consistently request more free customization options and lower Robux prices.
  • Improved Moderation: Requests for fairer and more effective moderation are common, including better handling of reports and appeals.
  • Enhanced Account Security: Users want better security measures to prevent hacking and easier account recovery processes.
  • Mobile Roblox Studio: A few users requested the ability to create games on mobile devices.
  • FaceTime Integration: One user suggested a FaceTime-like feature to video chat with friends within the game.
  • Bring back old features: Some users want old features such as chatting with friends to be brought back.
  • More Face Accessories: Some users want to be able to wear more face accessories.

Strengths and Positive Aspects

  • Variety of Games: The vast library of user-generated content is a major draw, offering something for everyone.
  • Social Interaction: The ability to connect with friends and make new ones is highly valued.
  • Customization: Users enjoy the ability to customize their avatars and express their creativity.
  • No Ads: Many reviewers praised the absence of disruptive advertisements.
  • Creativity: Roblox inspires creativity and allows users to develop their own games.

Prioritized Action Recommendations

  • High Priority:
    • Improve Moderation System: Implement a more accurate, transparent, and responsive moderation system to address unfair bans and effectively combat harassment, bullying, and hacking. Focus on improving AI moderation and providing clearer explanations for bans.
    • Enhance Account Security: Strengthen account security measures to prevent hacking, including two-factor authentication and improved password recovery options.
    • Review Content Maturity Ratings: Re-evaluate the new content maturity rating system to ensure accurate categorization and avoid unnecessarily restricting access to appropriate games.
  • Medium Priority:
    • Address Robux Pricing and Scams: Explore options for making Robux more affordable and implement measures to prevent Robux-related scams.
    • Improve Mobile Performance: Optimize the app for mobile devices to reduce lag and performance issues.
    • Enhance Customer Support: Improve the responsiveness and helpfulness of customer support channels.
  • Low Priority:
    • Consider adding Roblox Studio on Mobile: Evaluate the feasibility of adding Roblox Studio to mobile devices.
    • Implement a FaceTime Integration: Review the demand for a FaceTime-like integration and consider its potential impact on user engagement and safety.
    • Add more free items: Add more free clothing items in the avatar section.

Opportunities for Startup Ideas

  • AI-Powered Moderation Tool: Develop an AI-based moderation tool specifically designed for user-generated content platforms like Roblox, focusing on accuracy, fairness, and transparency.
  • Secure Account Recovery Service: Offer a secure account recovery service that leverages advanced identity verification methods to help users regain access to hacked accounts.
  • Virtual Item Insurance: Create a virtual item insurance product that protects users against loss due to hacking or scams.
  • Roblox Game Rating Platform: A platform that allows users to rate the safety of Roblox games.
  • Robux Price Comparison: A service that helps users find the cheapest ways to buy Robux.

Trends and Observations

  • Language Preference: The majority of reviews are in English, but there are also reviews in Spanish and other languages, indicating a global user base.
  • Age of Users: Many reviewers identify as children or teenagers, highlighting the platform's popularity among younger demographics.
  • Shift in Sentiment: Some older reviews express nostalgia for earlier versions of Roblox, suggesting a potential decline in satisfaction among long-time users due to recent changes.
  • Recurring Mentions: Certain games (e.g., Brookhaven, Dress to Impress, Murder Mystery 2) are frequently mentioned, indicating their popularity and influence on user experience.

Conclusion

Roblox remains a popular platform with a strong foundation in user-generated content and social interaction. However, addressing the identified pain points related to moderation, security, and in-app purchases is crucial for maintaining user trust and ensuring long-term success. Prioritizing improvements in these areas will enhance the overall user experience and solidify Roblox's position as a leading virtual universe. A focus on fairness, safety, and accessibility is essential for fostering a positive and inclusive community.

Overall Recommendation: Address the high-priority issues related to moderation, security, and content ratings to improve user satisfaction and safety.

Original App Link

https://apps.apple.com/us/app/roblox/id431946152?uo=2