Customer Reviews (100)

DEEPA S • 2025-11-16T14:50:36.333Z

Suddenly stopped servicing our pincode

nidhi sahu • 2025-11-16T14:45:36.493Z

worst app ....fraud app Meesho scammed me of 4455 rs now I don't get any support from customer service They continuously repeat same thing sorry I can't help you in this They do fraud ....don't buy anything

praveen kumar • 2025-11-16T14:45:17.330Z

delevery boy bihevhour is very bad

Summary of Key Insights

The Meesho app receives overwhelmingly positive reviews, with a significant majority of users (77%) giving it a 5-star rating. Users appreciate the affordable prices, free delivery, and the availability of a wide variety of products. However, negative reviews highlight issues with order fulfillment (wrong products, broken items, late delivery), customer service responsiveness, and occasional pin code servicing issues. There are also a few mentions of fraudulent sellers and app errors. While the overall sentiment is positive, addressing the negative feedback related to fulfillment and customer service is crucial for improving the user experience.

Strengths: Affordable prices, free delivery, wide variety of products. Weaknesses: Order fulfillment issues, customer service responsiveness, occasional app errors, and fraudulent sellers. Overall Sentiment: Positive Overall Rating: (Calculated from provided data) ~4.4/5 Score Distribution: 1-star: 17%, 2-star: 1%, 3-star: 1%, 4-star: 4%, 5-star: 77%

Data & Methodology Overview

Data Sample Size: 100 reviews Time Frame: Not specified (assumed recent based on the nature of the reviews) Analysis Methods: Sentiment analysis (manual), keyword extraction (manual), frequency analysis. The analysis was primarily based on identifying recurring themes and sentiments expressed in the reviews.

Key User Pain Points

  • Order Fulfillment Issues: Receiving wrong products, broken items, missing items, and late deliveries are frequently mentioned. This directly impacts user satisfaction and trust in the platform.
  • Customer Service Responsiveness: Users report difficulty getting adequate support when facing issues like incorrect or missing items. Some describe customer service as unhelpful and unresponsive, even accusing them of fraud.
  • Pin Code Servicing Issues: Some users report that the app suddenly stopped servicing their pin code.
  • Fraudulent Sellers: A few users have reported issues with fraudulent sellers and the app not providing adequate protection.
  • App Errors: Some users reported issues with the app not opening or user verification failing.

Frequently Requested Features

  • Improved Cash on Delivery (COD) Availability: One user specifically requested the implementation of COD.
  • Faster Delivery: Several complaints about late delivery suggest a desire for quicker shipping times.
  • Better Product Verification: To avoid the issues with wrong or broken products.

Strengths and Positive Aspects

  • Affordable Prices: This is the most frequently praised aspect of the app. Users consistently mention finding products at lower prices compared to other platforms.
  • Free Delivery: The free delivery option is a significant draw for users.
  • Wide Variety of Products: Users appreciate the availability of diverse product categories.
  • Easy Returns: Some users mentioned easy returns as a positive aspect.
  • Good Shopping Experience: Some users explicitly stated that they had a good shopping experience.

Prioritized Action Recommendations

High Priority:

  • Improve Order Fulfillment Process: Implement stricter quality control measures to ensure accurate and undamaged product delivery. Partner with reliable logistics providers to reduce delivery times and improve tracking accuracy.
  • Enhance Customer Service Responsiveness: Invest in training customer service representatives to handle complaints effectively and efficiently. Implement a more robust system for resolving disputes and processing refunds. Provide multiple channels for customer support (e.g., phone, email, chat).
  • Combat Fraudulent Sellers: Implement a more rigorous seller verification process and monitor seller activity for suspicious behavior. Provide buyers with a clear mechanism for reporting fraudulent sellers and offer protection against scams.

Medium Priority:

  • Expand Pin Code Servicing: Investigate and address the reasons for pin code servicing limitations. Expand coverage to underserved areas.
  • Improve App Stability: Address the reported app errors and ensure compatibility with a wider range of devices.
  • Optimize Return Process: While some users find the return process easy, others may encounter issues. Ensure a consistent and transparent return policy.

Low Priority:

  • Explore Additional Payment Options: While COD is mentioned, consider adding other popular payment methods to cater to a wider user base.

Opportunities for Startup Ideas

  • AI-Powered Product Verification: A startup could develop an AI-powered solution that analyzes product images and descriptions to identify potential discrepancies or quality issues before they are shipped to customers.
  • Logistics Optimization Platform: A platform that helps Meesho optimize its logistics network by predicting delivery delays, identifying bottlenecks, and suggesting alternative routes.
  • Fraud Detection and Prevention Service: A service that utilizes machine learning to detect and prevent fraudulent activities on the Meesho platform, protecting both buyers and sellers.
  • Customer Service Automation: A startup could provide AI-powered chatbots and virtual assistants to automate customer service inquiries and resolve common issues, freeing up human agents to handle more complex cases.

Trends and Observations

  • Language Preference: Many reviews are written in Hindi, indicating a strong presence of Hindi-speaking users.
  • Positive Sentiment Bias: The high percentage of 5-star reviews suggests a potential bias towards positive reviews, which may not fully reflect the overall user experience.
  • Focus on Price: The emphasis on affordability highlights the importance of price sensitivity among Meesho users.
  • Repetitive Reviews: Many of the 5-star reviews are short and lack detail, suggesting that users may be leaving generic positive feedback without providing specific insights.

Conclusion

Meesho enjoys a strong reputation for its affordable prices and free delivery, attracting a large user base. However, negative reviews regarding order fulfillment and customer service pose a significant threat to its long-term success. Addressing these issues by improving the order fulfillment process, enhancing customer service responsiveness, and combating fraudulent sellers is crucial for maintaining user trust and fostering continued growth. While the overall sentiment is positive, proactive measures are needed to mitigate the negative experiences and ensure a consistently positive user experience.

Original App Link

https://play.google.com/work/apps/details?id=com.meesho.supply